Digitalab Reviews 

250
•
TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

I still don't know if my order has been sent to print, let alone sent to my client. I had one email from Colourworld over a fortnight ago with the email subject line "", and now a request for stars... See more

Rated 5 out of 5 stars

Excellent service and a superb product. Printing and framing were first class. The staff are friendly, efficient and above all listen to, and respond to you individual requirements. I look forward... See more

Rated 5 out of 5 stars

I selected Colorworld Imaging to produce the three free Fuji paper prints via the Fuji offer. The upload of images was easy. The quality of the prints was as good as similar prints from other companie... See more

Rated 5 out of 5 stars

Nik has been absolutely brilliant with me, helping me every step of the way to designing an album using their software. The staff on the end of the phone are really helpful and polite as well. Thank... See more

Company details

  1. Media & Publishing

Written by the company

WELCOME TO DIGITALAB – a professional photo lab, with 75 years experience of providing exceptional quality services to the photographic industry. Originally established in 1949 we are based in the North East of England. At Digitalab, our dedication to excellence shines through in every facet of our business, from our exquisite Photographic Prints to our expansive array of Albums, Framing Options, and Wall Art. The meticulous care and attention to detail that define our products will elevate your work, setting you apart from your competitors. With over seven decades of pioneering presence in the photography industry, we’ve continually redefined the standards of what a print lab can be. Our journey has been one of transformation, marked by the creation of award-winning products and a steadfast commitment to inspiring photographers, artists, and creators worldwide. We don’t just offer a printing service; we foster communities, empower individuals, and actively contribute to the growth of photography businesses. The secret to our success lies in the fusion of quality, innovation, and our remarkable team. Every single product that bears the Digitalab name is meticulously handcrafted by our dedicated team right here in the North East of England. We marry the finest materials with cutting-edge technology to ensure our offerings exceed your expectations. Digitalab is not just a business; it’s a legacy. We are a third-generation, family-run enterprise, and our remarkable team are at the core of everything we do. We take immense pride in our story so far, and the future ahead is brimming with endless possibilities. Join us on this remarkable adventure as we continue to set new standards of excellence in the world of photography.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

250 reviews

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4.6

All reviews

(250)

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Rated 2 out of 5 stars

Zero Customer Contact

I still don't know if my order has been sent to print, let alone sent to my client. I had one email from Colourworld over a fortnight ago with the email subject line "", and now a request for stars on Trustpilot. I had to call the lab to make payment myself as there was no option to pay using credit or debit card when playing the order (only payment on account). I shouldn't have to chase everything. And seriously, where are the prints?

May 16, 2022
Rated 5 out of 5 stars

As always

As always, my order was dealt with quickly and I received the prints soon after. Quality was first rate. This is why I have been using colorworld for several years now.

May 3, 2022
Rated 5 out of 5 stars

I selected Colorworld Imaging to produce my free Fuji offer prints

I selected Colorworld Imaging to produce the three free Fuji paper prints via the Fuji offer. The upload of images was easy. The quality of the prints was as good as similar prints from other companies I have used. There was a problem in that the webpage did not reject the Fuji offer code and I was charged full price for the prints. A call to their billing department resolved this and they reissued the invoice for the correct amount. Based on my limited experience I can recommend Colorworld Imaging for producing quality prints.

April 26, 2022
Rated 3 out of 5 stars

Products are great but

Products are great, but communication isn't, the website is clunky and you can't see orders again once placed, and the steep 150% increase in postage between standard prints and matted is just too much to swallow.

April 9, 2022
Rated 5 out of 5 stars

I cannot speak highly enough of…

I cannot speak highly enough of Colourworld Imaging. Everything they do from assistance to the superb quality of their photographs are superb. I would highly recommend this Colourworld Imaging to anyone. You won't be disappointed.

April 8, 2022
Rated 5 out of 5 stars

Chromaluxe Panel 5* Service & Product

A Chromaluxe Panel order arrived today for a client. The production and delivery time was amazing as always. Also the customer service from John & Karen is excellent and the communication through the process from time of order to delivery was faultless. I also like the easy to use online ordering system that is now in place. Simple to use. I have been meaning to order Chromaluxe Panels for images for my Gallery but with Lockdown it slowed this down but now looking at what images I want to order as a set of Limited Edition Chromaluzxe Panels. Just love this product and the service from Colorworld Imaging... Thanks again for being fab.....

March 23, 2021

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