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Coloured Bottles Reviews 738

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the glassware, noting its luxurious feel and excellent craftsmanship. Many people highlight the superb delivery service, describing it as fast, reliable, and efficient. The company's service is frequently commended for its excellence, with reviewers appreciating the helpful and responsive team. However, some customers were not happy with their orders, mentioning issues such as missing items or damaged products upon arrival. A few people also felt that delivery times were unexpectedly long or that communication regarding order status was lacking. There were also isolated instances where the wrong items were sent or product components, like caps, did not fit properly.

What people talk about most

Product

Users describe positive interactions with product quality. Many reviewers praise the excellent quality of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and reliable... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Really helpful customer service - I had a question around delivery times and had a reply the same day, which was very helpful and reassuring. The team really go out of their way to help as much as t... See more

Company replied

Rated 5 out of 5 stars

Our second order from the guys at Colorlites! As a large chemical and pharmaceutical business based in the UK we have a diverse and growing range of products and Colorlite have everything we need (an... See more

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Rated 5 out of 5 stars

very helpful company! top quality items! i bought some squat jars with aluminium airtight lids for storing and transporting pure aloe vera gel! and some glass bottles with treatment pumps for... See more

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Rated 5 out of 5 stars

Service is excellent! Samantha kindly organised an emergency order at very short notice. I’ve been using Colorlites for a few years now and they don’t disappoint. Highly recommend.

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Rated 5 out of 5 stars

Really good bottles, high quality, and good price. I would recommend their product range, also great customer service as I had a small issue with a return, and it was deal with very quickly and effici... See more

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Rated 5 out of 5 stars

Lovely product, and when a few of the bottles arrived smashed (only 4 of 125) Samantha organised replacements sent out the same day. Excellent customer service from start to finish.

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Rated 5 out of 5 stars

Fantastic Service and Quality from Colourlites I’ve been purchasing my bottles from Colourlites for a while now. In the beginning, I was a little unsure about their customer service, as I’m o... See more

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Rated 5 out of 5 stars

this company are our preferred supplier for all our candle glass, diffuser bottles etc. great customer service and quick delivery. best products we have found.

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Rated 5 out of 5 stars

They are now my regular supplier for all my glassware needs. The latest delivery was super quick and as always the service was excellent and super smooth. They are the cheapest suppliers of glass I... See more

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Rated 5 out of 5 stars

I ordered a few different types of bottles and jars for my food produce. I was really impressed by the quality of the glassware. An issue with closures was resolved quickly. Customer service was excel... See more

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Rated 5 out of 5 stars

I purchased some reed diffuser bottles and I am very impressed with the quality of them. My order was packed really well and the customer services were very helpful. I would highly recommend this comp... See more

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Rated 5 out of 5 stars

Amazing experience, really friendly people and I am so impressed with the glass bottles. So beautifully made and they’re heavy which gives the bottles such a luxurious feel.

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Rated 5 out of 5 stars

Product great, customer service excellent, not that informative as regards despatch and delivery ….slower than you might expect but if you ensure you order in good time that’s not an issue

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Rated 5 out of 5 stars

My order initially arrived with an item missing but it was easy to speak to customer service and they resolved it really quickly with zero hassle. Very happy.

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Rated 5 out of 5 stars

I used colorlities for the first time after a recommendation . Very pleased with my purchase Excellent quality and value for money I will be purchasing again and already recommend to others

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Rated 2 out of 5 stars

No indication when I booked that it would take over a month to be posted Received an email to state it would be sent out but wasn’t The package has not arrived - I was working on the day so resc... See more

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Rated 1 out of 5 stars

Unbelievably bad service from start to finish. I have ordered from this company several times and to be fair, it has always been very poor! This time though! 10 working days to despatch an in stock it... See more

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Rated 5 out of 5 stars

Excellent customer service, always super fast to reply and amazing products! I won’t shop anywhere else!

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Rated 5 out of 5 stars

Very quick delivery, excellent quality, very good prices. Have ordered twice now and am so pleased that I discovered this company!

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Rated 5 out of 5 stars

I ordered quite a few bottles from here and had some issues with the lids and the customer service was amazing will definitely order from here again

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Rated 5 out of 5 stars

Glass jars arrived all well packaged and within the time frame quoted. The price was spot on for the 90 jars I purchased. Used this company about 15 years ago and again in the last month, standards ha... See more

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Rated 1 out of 5 stars

One of the bottles arrived smashed. I have emailed them but have had no response. I can't find a contact number either

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Rated 5 out of 5 stars

Fabulous service, great products and extremely well packaged with care. I highly recommend!

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Rated 5 out of 5 stars

Really helpful staff that got out order out on record time and stayed connected through the process.

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Rated 5 out of 5 stars

Amazing great service great quality jars purchased a big order of different size Saturn jars arrived quickly no hassle won’t find cheaper elsewhere best retailer

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Rated 5 out of 5 stars

I ordered glass bottles with glass droppers. Very pleased with my purchase. The price was great and delivery very quick. Highly recommended.

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Rated 5 out of 5 stars

Fabulous products, well packaged and delivered in good time. Love these bottles for my artisan inks! Trish

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Rated 5 out of 5 stars

Jars are quality, safely packaged and delivered on time to the correct address ;o)

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Rated 5 out of 5 stars

Always very helpful and nice people to deal with. Good quality products and quick delivery.

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Rated 5 out of 5 stars

Fantastic company with reasonable prices and speedy delivery. Makes it possible to buy in small quantities

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Rated 5 out of 5 stars

All good, very nice glassware - very happy with the Miron glass, its super stylish.

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Rated 5 out of 5 stars

Karl went above and beyond to help with my order. Very friendly highly recommend 5*

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Rated 5 out of 5 stars

It was easy to order and the delivery man was on time. Very good service

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Rated 5 out of 5 stars

Item was delivered on time and in pristine condition. I am using it already.

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Rated 5 out of 5 stars

Super fast delivery. Product exactly what I needed

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Rated 1 out of 5 stars

I received a broken jar. Furthermore, several jars were placed inside the box without any wrapping, which caused them to be damaged, losing their coating and showing scratches and discoloration. This... See more

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Rated 5 out of 5 stars

A great company,fast efficient service,the way all companies should perform

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Rated 5 out of 5 stars

I have now received the order and it was explained what the delay was. I have fully accepted the reason. The glass containers are lovely and great quality so I will be ordering again now I upstand t... See more

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Rated 1 out of 5 stars

The quality of the bottles is quite poor, also ALL of the caps/stoppers provided did not fit which rendered the whole batch unsuitable. Won’t be using again.

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Rated 5 out of 5 stars

Beautiful quality product, attractive price, well packaged, timely delivery, will be buying again

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Rated 5 out of 5 stars

Quick delivery and good product, will be using a lot from now on. 10/10

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Rated 5 out of 5 stars

The bottles were very well wrapped and arrived promptly with no damage

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Rated 5 out of 5 stars

Very very very good quality !! Im really happy ! I ordered 110 bottles for wedding gift. And it’s perfect

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Rated 3 out of 5 stars

Been using Coloured Bottles for more than 3 years and always thought they have a great price and quality balance + shipping. However, for the last year now trying to switch to other suppliers, because... See more

Company replied

Rated 1 out of 5 stars

Last month I bought “28R3 Black Bakelite Polycone Lid” × 10 and also “28R3 Black Bakelite Lid” × 10.. The bakelite lids were fine and made out of bakelite but the ones with “polycone” inserts wer... See more

Company replied

Rated 4 out of 5 stars

Four jars were broken, I wrote to customer services about it but heard nothing - Customes services then called after this review and have sorted my issues. Satisfied now,

Company replied


Company details

  1. Glass Industry
  2. Candle Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics and Perfumes Supplier
  5. Glass Manufacturer
  6. Glassware Store

Written by the company

Clear and Coloured Bottles in a range of 120 plus colours in small and large quantities for all applications including food, aromatherapy, cosmetic, candle maker, wedding favours and many other uses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

738 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

A great company,fast efficient…

A great company,fast efficient service,the way all companies should perform

November 24, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 3 out of 5 stars

Good price and quality balance, bad shipping experience

Been using Coloured Bottles for more than 3 years and always thought they have a great price and quality balance + shipping. However, for the last year now trying to switch to other suppliers, because many of the items I buy are usually out of stock (which is fine, many suppliers face that), but sometimes after being out of stock the item changes to being discontinued, which is not great, if you have specific boxes done for the size of the product or photoshoot done. Would be nice if they give notice that some items will be discontinued. The shipping gone bad as well. A year or two, the shipping price was okay and timings were decent, however, now, the shipping prices not only gone significantly up, but also timings increased, which doesn't make sense. Last two orders arrived way later than their estimate times and I needed to chase for any updates. Although communication was fairly fast and friendly, by the looks of it, the orders were dispatched after I started chasing them.

November 22, 2025
Unprompted review
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for taking the time to share your detailed feedback, and for being a loyal customer for over three years, we truly appreciate your continued support.

We’re very glad to hear that you’ve valued our pricing, product quality, and previous shipping experience. At the same time, we’re sorry for the recent frustrations you’ve encountered. We understand how important stock consistency is, especially when you rely on specific sizes for packaging and photography.

When an item is discontinued, it’s usually due to supplier issues. We always do our best to source alternative suppliers so we can continue offering the same or similar products. As soon as we’re notified that an item will no longer be supplied, we add a red notice on the product page to keep customers informed.

Regarding shipping, we apologise for both the delays and the increased costs. Shipping prices may rise when courier tariffs change, and we’ve also been experiencing a high volume of orders recently, which has affected our fulfilment times. We’re actively reviewing our logistics processes to prevent this going forward.

We’re pleased that our team was able to assist you quickly when you reached out, but we agree that you shouldn’t need to chase updates.

Thank you again for your honest feedback, it genuinely helps us improve. If you ever need help finding alternatives to discontinued items or have any other concerns, we’re always here to support you.

Rated 5 out of 5 stars

Quick and reliable delivey of items…

Quick and reliable delivey of items ordered. Thank you

October 27, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience and received your order quickly. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Delivered as promised

Delivered as promised

October 27, 2025
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Absolutely recommend

I ordered quite a few bottles from here and had some issues with the lids and the customer service was amazing will definitely order from here again

September 25, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience and our customer service team were able to resolve your lid issue. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

recommend! :-) XX

very helpful company! top quality items! i bought some squat jars with aluminium airtight lids for storing and transporting pure aloe vera gel! and some glass bottles with treatment pumps for storing/transporting argan oil!

the pump works great and also an airtight seal!

i recommend this company & their products! :-) XX

very pleased with the items i bought!

September 26, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you are happy with your purchase and the service you received. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Fabulous products

Fabulous products, well packaged and delivered in good time. Love these bottles for my artisan inks! Trish

September 26, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you are happy with your purchase, our packaging and delivery times. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Good overall experience

I was able to collect direct from the warehouse therefore avoiding breakages. Packaging and service was good and prices were competitive.

September 25, 2025
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience collecting direct from our warehouse in Chichester and pleased with the service you received. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Chloe in the office was very helpful…

Chloe in the office was very helpful and went the extra mile. Thank you

September 25, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience from Chloe in our Customer Service Team! Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

TOP quality

TOP quality, quick delivery. Love company

May 27, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you are happy with your purchase and our quick delivery times! Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

very helpfully with my enquiry and my…

very helpfully with my enquiry and my eventfully purchase.

September 24, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience and happy with your purchase. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Reliable and always on time

Reliable and always on time

August 29, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Loved the back in stock notification…

Loved the back in stock notification followed by Fast delivery,well packaged .I am a return customer and will be again.

August 27, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 4 out of 5 stars

Great product

Received bottles are lovely. Packed very well but delivery time is pretty long

August 26, 2025
Coloured Bottles logo

Reply from Coloured Bottles

We're thrilled to hear that you are happy with your purchase. We have recently seen a high-volume of orders due to our summer sale and Bank Holiday. Apologies you had to wait a little longer to receive your order. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Good quality goods

August 26, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you are happy with your purchase. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 1 out of 5 stars

One of the bottles arrived smashed

One of the bottles arrived smashed. I have emailed them but have had no response. I can't find a contact number either

August 29, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you for your honest feedback. We’re very sorry to hear that some of the items arrived broken. While we take every care in packing, due to the fragile nature of these products, breakages can occasionally occur during transit, which we know is far from ideal and certainly frustrating.
We have checked through our emails and we are unable to locate an email from you. A member of our Customer Service Team will reach out to resolve this issue and hopefully increasing our score.

Rated 5 out of 5 stars

Quick delivery and good product

Quick delivery and good product, will be using a lot from now on. 10/10

August 29, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience and pleased with your order. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 4 out of 5 stars

Four jars were broken

Four jars were broken, I wrote to customer services about it but heard nothing - Customes services then called after this review and have sorted my issues. Satisfied now,

August 27, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you for your honest feedback. Apologies you have received some broken items in your order. Due to the fragile nature of your items, sometimes during transit, damages can happen, which is far from ideal. We have checked through our emails and unable to locate an email from you.
A member of our Customer Service will reach out to you and rectify the issue and hopefully increase our rating.
On behalf of Colorlites, please accept our sincere apologies.
We sincerely hope this unfortunate experience hasn’t discouraged you from using our service. We look forward to the opportunity to work with you again in the future.

Rated 1 out of 5 stars

The quality of the bottles is poor

The quality of the bottles is quite poor, also ALL of the caps/stoppers provided did not fit which rendered the whole batch unsuitable. Won’t be using again.

August 15, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you for your honest feedback. Please be reassured that while complaints of this nature are rare, we take them very seriously, and it’s unfortunate that you’ve had a negative experience with your recent orders. Please can you contact our customer services team on 01634 862 839 to enable us to rectify this issue and potentially increase our score. Many thanks

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