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Coloured Bottles Reviews 738

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the glassware, noting its luxurious feel and excellent craftsmanship. Many people highlight the superb delivery service, describing it as fast, reliable, and efficient. The company's service is frequently commended for its excellence, with reviewers appreciating the helpful and responsive team. However, some customers were not happy with their orders, mentioning issues such as missing items or damaged products upon arrival. A few people also felt that delivery times were unexpectedly long or that communication regarding order status was lacking. There were also isolated instances where the wrong items were sent or product components, like caps, did not fit properly.

What people talk about most

Product

Users describe positive interactions with product quality. Many reviewers praise the excellent quality of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and reliable... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Really helpful customer service - I had a question around delivery times and had a reply the same day, which was very helpful and reassuring. The team really go out of their way to help as much as t... See more

Company replied

Rated 5 out of 5 stars

Our second order from the guys at Colorlites! As a large chemical and pharmaceutical business based in the UK we have a diverse and growing range of products and Colorlite have everything we need (an... See more

Company replied

Rated 5 out of 5 stars

very helpful company! top quality items! i bought some squat jars with aluminium airtight lids for storing and transporting pure aloe vera gel! and some glass bottles with treatment pumps for... See more

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Rated 5 out of 5 stars

Service is excellent! Samantha kindly organised an emergency order at very short notice. I’ve been using Colorlites for a few years now and they don’t disappoint. Highly recommend.

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Rated 5 out of 5 stars

Really good bottles, high quality, and good price. I would recommend their product range, also great customer service as I had a small issue with a return, and it was deal with very quickly and effici... See more

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Rated 5 out of 5 stars

Lovely product, and when a few of the bottles arrived smashed (only 4 of 125) Samantha organised replacements sent out the same day. Excellent customer service from start to finish.

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Rated 5 out of 5 stars

Fantastic Service and Quality from Colourlites I’ve been purchasing my bottles from Colourlites for a while now. In the beginning, I was a little unsure about their customer service, as I’m o... See more

Company replied

Rated 5 out of 5 stars

this company are our preferred supplier for all our candle glass, diffuser bottles etc. great customer service and quick delivery. best products we have found.

Company replied

Rated 5 out of 5 stars

They are now my regular supplier for all my glassware needs. The latest delivery was super quick and as always the service was excellent and super smooth. They are the cheapest suppliers of glass I... See more

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Rated 5 out of 5 stars

I ordered a few different types of bottles and jars for my food produce. I was really impressed by the quality of the glassware. An issue with closures was resolved quickly. Customer service was excel... See more

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Rated 5 out of 5 stars

I purchased some reed diffuser bottles and I am very impressed with the quality of them. My order was packed really well and the customer services were very helpful. I would highly recommend this comp... See more

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Rated 5 out of 5 stars

Amazing experience, really friendly people and I am so impressed with the glass bottles. So beautifully made and they’re heavy which gives the bottles such a luxurious feel.

Company replied

Rated 5 out of 5 stars

Product great, customer service excellent, not that informative as regards despatch and delivery ….slower than you might expect but if you ensure you order in good time that’s not an issue

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Rated 5 out of 5 stars

My order initially arrived with an item missing but it was easy to speak to customer service and they resolved it really quickly with zero hassle. Very happy.

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Rated 5 out of 5 stars

I used colorlities for the first time after a recommendation . Very pleased with my purchase Excellent quality and value for money I will be purchasing again and already recommend to others

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Rated 2 out of 5 stars

No indication when I booked that it would take over a month to be posted Received an email to state it would be sent out but wasn’t The package has not arrived - I was working on the day so resc... See more

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Rated 1 out of 5 stars

Unbelievably bad service from start to finish. I have ordered from this company several times and to be fair, it has always been very poor! This time though! 10 working days to despatch an in stock it... See more

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Rated 5 out of 5 stars

Excellent customer service, always super fast to reply and amazing products! I won’t shop anywhere else!

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Rated 5 out of 5 stars

Very quick delivery, excellent quality, very good prices. Have ordered twice now and am so pleased that I discovered this company!

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Rated 5 out of 5 stars

I ordered quite a few bottles from here and had some issues with the lids and the customer service was amazing will definitely order from here again

Company replied

Rated 5 out of 5 stars

Glass jars arrived all well packaged and within the time frame quoted. The price was spot on for the 90 jars I purchased. Used this company about 15 years ago and again in the last month, standards ha... See more

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Rated 1 out of 5 stars

One of the bottles arrived smashed. I have emailed them but have had no response. I can't find a contact number either

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Rated 5 out of 5 stars

Fabulous service, great products and extremely well packaged with care. I highly recommend!

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Rated 5 out of 5 stars

Really helpful staff that got out order out on record time and stayed connected through the process.

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Rated 5 out of 5 stars

Amazing great service great quality jars purchased a big order of different size Saturn jars arrived quickly no hassle won’t find cheaper elsewhere best retailer

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Rated 5 out of 5 stars

I ordered glass bottles with glass droppers. Very pleased with my purchase. The price was great and delivery very quick. Highly recommended.

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Rated 5 out of 5 stars

Fabulous products, well packaged and delivered in good time. Love these bottles for my artisan inks! Trish

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Rated 5 out of 5 stars

Jars are quality, safely packaged and delivered on time to the correct address ;o)

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Rated 5 out of 5 stars

Always very helpful and nice people to deal with. Good quality products and quick delivery.

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Rated 5 out of 5 stars

Fantastic company with reasonable prices and speedy delivery. Makes it possible to buy in small quantities

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Rated 5 out of 5 stars

All good, very nice glassware - very happy with the Miron glass, its super stylish.

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Rated 5 out of 5 stars

Karl went above and beyond to help with my order. Very friendly highly recommend 5*

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Rated 5 out of 5 stars

It was easy to order and the delivery man was on time. Very good service

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Rated 5 out of 5 stars

Item was delivered on time and in pristine condition. I am using it already.

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Rated 5 out of 5 stars

Super fast delivery. Product exactly what I needed

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Rated 1 out of 5 stars

I received a broken jar. Furthermore, several jars were placed inside the box without any wrapping, which caused them to be damaged, losing their coating and showing scratches and discoloration. This... See more

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Rated 5 out of 5 stars

A great company,fast efficient service,the way all companies should perform

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Rated 5 out of 5 stars

I have now received the order and it was explained what the delay was. I have fully accepted the reason. The glass containers are lovely and great quality so I will be ordering again now I upstand t... See more

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Rated 1 out of 5 stars

The quality of the bottles is quite poor, also ALL of the caps/stoppers provided did not fit which rendered the whole batch unsuitable. Won’t be using again.

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Rated 5 out of 5 stars

Beautiful quality product, attractive price, well packaged, timely delivery, will be buying again

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Rated 5 out of 5 stars

Quick delivery and good product, will be using a lot from now on. 10/10

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Rated 5 out of 5 stars

The bottles were very well wrapped and arrived promptly with no damage

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Rated 5 out of 5 stars

Very very very good quality !! Im really happy ! I ordered 110 bottles for wedding gift. And it’s perfect

Company replied

Rated 3 out of 5 stars

Been using Coloured Bottles for more than 3 years and always thought they have a great price and quality balance + shipping. However, for the last year now trying to switch to other suppliers, because... See more

Company replied

Rated 1 out of 5 stars

Last month I bought “28R3 Black Bakelite Polycone Lid” × 10 and also “28R3 Black Bakelite Lid” × 10.. The bakelite lids were fine and made out of bakelite but the ones with “polycone” inserts wer... See more

Company replied

Rated 4 out of 5 stars

Four jars were broken, I wrote to customer services about it but heard nothing - Customes services then called after this review and have sorted my issues. Satisfied now,

Company replied


Company details

  1. Glass Industry
  2. Candle Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics and Perfumes Supplier
  5. Glass Manufacturer
  6. Glassware Store

Written by the company

Clear and Coloured Bottles in a range of 120 plus colours in small and large quantities for all applications including food, aromatherapy, cosmetic, candle maker, wedding favours and many other uses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

738 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Glass jars and lids

Glass jars arrived all well packaged and within the time frame quoted. The price was spot on for the 90 jars I purchased. Used this company about 15 years ago and again in the last month, standards have not dropped.

August 27, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience and came back to us! Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

I ordered glass jars

I ordered glass jars, one jar came damaged.I had a replacement quickly.

August 28, 2025
Unprompted review
Coloured Bottles logo

Reply from Coloured Bottles

Apologies that you have received a damaged jar in your order. We have checked our records but have been unable to locate any email regarding a broken jar or video. To help us resolve this as quickly as possible, please email salesdesk@colorlites.com
or contact our customer service team on 01634 862839 with your order number. We would be more than happy to rectify this issue for you as soon as possible.

Rated 5 out of 5 stars

easy company to deal with.

Easy company to deal with, what more could you want?

March 8, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Very very very good quality !

Very very very good quality !! Im really happy ! I ordered 110 bottles for wedding gift. And it’s perfect

August 5, 2025
Unprompted review
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you are happy with your purchase and the quality. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Fantastic Service and Quality from Colourlites

Fantastic Service and Quality from Colourlites

I’ve been purchasing my bottles from Colourlites for a while now. In the beginning, I was a little unsure about their customer service, as I’m often that customer needing to change orders because I’ve bought too much or not enough!

But I have to say, their service has improved 100% and I’ve seen a real shift in how responsive, helpful, and professional the team is. Alongside the consistently high quality of their bottles, their delivery times are superb, always fast and reliable.

I highly recommend Colourlites and their brilliant team and a special shoutout to their lovely APC delivery driver, who is truly the best!

July 8, 2025
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Reply from Coloured Bottles

Thank you so much for your kind words and 5-star review!
We’re absolutely thrilled to hear that you had a great experience.

We're always looking for ways to improve, and one area we're especially focused on is our Customer Service Team, so your feedback truly means the world to us.

Thank you again for your support. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Ownership should change to a woman…

Ownership should change to a woman called Samantha Warne , so helpful and gets the job done , thank you sam

July 25, 2025
Unprompted review
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience with Sam. We are certainly very lucky to have her! Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Simple to order online with prompt…

Simple to order online with prompt delivery.

July 10, 2025
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience and prompt delivery. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience and received your order quickly. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience with the support and products you received. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Beautiful quality product

Beautiful quality product, attractive price, well packaged, timely delivery, will be buying again

July 9, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you are happy with the quality of your purchase, price, packaging and timely delivery. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service and superb…

Excellent service and superb communication.
Will use again

July 14, 2025
Unprompted review
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience with our customer service team. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 4 out of 5 stars

Good range of Miron bottles

Good range of Miron bottles, but doesn’t have all of them or the pumps. Website ordering is good on desktop computer but doesn’t orientate well for mobile phones.

July 4, 2025
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Reply from Coloured Bottles

Thank you for taking the time to leave us a Trustpilot review.
We’d love to understand how we can improve your experience and our score. Could you please let us know which Miron bottles and pumps you were unable to order? I’d be happy to check with our supplier to see if they are available for you.
Also, if you could share more details about the issues you experienced when ordering via mobile, I will pass this to our technical team to investigate and resolve.
Thank you again for your feedback, and I look forward to hearing from you.

Rated 5 out of 5 stars

Well packaged and quality products

Well packaged and quality products

July 1, 2025
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you are happy with your purchase and how well they were packaged. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Good service and politeness

Good service and politeness

June 12, 2025
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great quality

Great bottle quality for a really good price

June 11, 2025
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you are happy with your purchase. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

this company are our preferred supplier…

this company are our preferred supplier for all our candle glass, diffuser bottles etc. great customer service and quick delivery. best products we have found.

June 10, 2025
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Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that we are your preferred supplier and happy with our customer service, products and fast delivery. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Our second order from the guys at…

Our second order from the guys at Colorlites! As a large chemical and pharmaceutical business based in the UK we have a diverse and growing range of products and Colorlite have everything we need (and if they don't they get it!). Now our primary supplier of glass ware! Thanks - Team ROK

June 6, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience and we are now your primary supplier. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great customer service

My order initially arrived with an item missing but it was easy to speak to customer service and they resolved it really quickly with zero hassle. Very happy.

June 4, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a great experience and our Customer Service Team managed to sort your issue quickly with zero hassle. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

Rated 1 out of 5 stars

Very very bad!

Unbelievably bad service from start to finish. I have ordered from this company several times and to be fair, it has always been very poor! This time though! 10 working days to despatch an in stock item and now 5 working days delivery with still no sign. No customer service via phone or email. Honestly, just use the many other companies providing the same items.

June 9, 2025
Unprompted review
Coloured Bottles logo

Reply from Coloured Bottles

Please accept our sincere apologies for the delay in receiving your order. We completely understand your frustration and truly appreciate your honest feedback.
Your order was processed and dispatched from our warehouse on 17/06 and is currently at the delivery hub. We have followed up with them and requested that they contact you directly. We will continue to chase them until the matter is resolved.
Our phone lines will soon be operational again as we complete our factory relocation, and we appreciate your patience during this transition.
Once again, we apologise for the inconvenience caused and thank you for your understanding. We are committed to improving our service and sincerely hope this experience won’t deter you from ordering with us in the future. We look forward to the opportunity to serve you again.

Rated 5 out of 5 stars

Great experience

All good, very nice glassware - very happy with the Miron glass, its super stylish.

June 12, 2025
Coloured Bottles logo

Reply from Coloured Bottles

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you are happy with your Miron Glass. Your feedback means the world to us, and we're grateful for your support. We look forward to serving you again soon!

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