It was a tale of 2 halves one of the deliveries was a kerb side one and the delivery driver was painfully rude . Just dropped them off no and very abrupt. I was only aware of kerbside deliver post... See more
Company replied
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See what reviewers are saying
AWFUL IN EVERY WAY. Faulty item supplied - chipped painty and faulty parts. Emailing back and forth until they agreed to refund but weeks down the line they’re not responding to emails and no refund... See more
Company replied
A well designed vertical radiator with a good paint finish (White). Pity the fixing instructions (a graphic paper strip) are a bit simplistic. Could do with some written text. Even our installer w... See more
Company replied
Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... See more
Company details
Contact info
Unit 4, Victory Trading Estate, Kiln Road, PO3 5LP, Portsmouth, United Kingdom
- 023 9316 2169
- cs@radiators4u.co.uk
- columnradiators4u.co.uk
I would recommend
Very pleased with the radiators and the service from this company
September 5, 2016
Unprompted review
So so so helpful!
I would really recommend calling Radiators4U at their call centre - the staff are brilliant at helping you navigate the vast selection of radiators they have on the site and I got exactly what I needed in the end.
September 5, 2016
Unprompted review
Great product and service, delivered promptly and exactly as promised
Ordered a tall column radiator from their own brand range for our kitchen. I was slightly nervous in doing so as I didn't want it to look cheap. There was nothing whatsoever to worry about, it arrived promptly and as promised and looks great on the wall.
Column Radiators 4u was recommended to me by a fried who has ordered multiple radiators from them across a couple of other brands; all look great and he has also only had excellent service.
August 25, 2016
Unprompted review
Column radiator
I have used this company several times because their products are great, value for money and the customer service is always brilliant. What more do you need to know.
August 4, 2016
Unprompted review
Excellent service and product
We found just what we were looking for. The product arrived quickly and was perfectly packed so that the product wasn't damaged. T he plumber fitted it today and it looks great. fab service, would highly recommend.
July 23, 2016
Unprompted review
Thanks
Great products, and great service, even when i ordered something that i didnt need they were kind enough to accept the return
July 21, 2016
Unprompted review
Great advice and service
I can't recommend this company more. I knew nothing about the technicalities of radiators and their salesman was excellent in explaining it all to me, without being patronising. Delivery was on time and price was very reasonable.
July 21, 2016
Unprompted review
As the the star rating says "some friction" excellent product but next day delivery ?
As I the title, excellent product, but if you promise next day delivery it's got to be next day.
July 9, 2016
Unprompted review
Reply from Column Radiators 4u
Hello Peter
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service and product quality, also to ensure we improve in areas we could be lacking in.
After reading the review Paul Duffy our General Manager did call you but unfortunately was unable to speak with you, so left a detailed voice-mail. We have held an internal investigation to see what we could have done better relating to your comments.
Reference: Delivery Not Being Next Day
Due to the radiators being sent directly from the manufacturer, we had to investigate the delivery challenge with them.
I was advised this did go out on next day delivery service as we advertise but nobody was at home to sign for the delivery, so the delivery failed. I was informed the carriers left a card at 11:32 on 23/06/16, and then delivery did take place on 24/06/16 at 13:17.
Due to the radiators being such a large item they do need to be signed for and checked at point of delivery, if nobody is there to sign for the items then the carriers do have to take it away with them.
Again, thank you for your feedback and our sincere apologies for the inconvenience caused.
Laura Hazzard
Customer Service Manager
Very Helpful
I had no idea what I was doing, The person on the phone was really helpful the items arrived quickly.
All good
June 23, 2016
Unprompted review
Good product but reservation
Fixing of the radiators need a lot if time to do. Very fiddly. You can come up with a better method needs some thought.
June 22, 2016
Unprompted review
Reply from Column Radiators 4u
Hello Hannah
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review & talking to yourself on the telephone, we have held an internal investigation to see what we could have done better relating to your comments.
Reference Fixing the Radiators to the wall
We have passed your comments on to the manufacturer regarding the brackets being difficult to install.
We have asked them to look at an alternative fitting method, and will continuously be working with them to ensure improvements are always made were necessary.
Again, thank you for your feedback & sorry for any inconvenience caused.
Laura Hazzard
Customer Service Manager
fantastic service from order to delivery
ordered 2 rads got help on the phone from technical arrived three days later , very pleased with there profesionalism.
May 5, 2016
Unprompted review
Efficient Service
All as advertised, phone call after order to check delivery details. Thanks.
April 23, 2016
Unprompted review
Amazing statement radiators..
I wanted something different and by george I got it. These are amazing statement radiators at a very reasonable price. Very impressed with communication and delivery from company. Now I have two astonishing pieces of art in my lounge that I will never tire of. Thank you.
April 14, 2016
Unprompted review
Lovely product helpful staff
Really pleased with the radiator we bought.
Needed to check when it would be delivered as hadn't heard anything but Laura extremely helpful and changed delivery date for me and confirmed by email and phone
Would definitely buy again
March 24, 2016
Unprompted review
Good, good and good.
Delivered as promised. Well packaged and in good condition, I received an upgrade on one radiator as the one I orded was out of stock. Radiators have been fitted but not commissioned at time of writing this review. Plumber said they were of good quality and look great.
February 27, 2016
Unprompted review
Efficient and professional
I recently purchased a radiator from Column radiators 4u.
1, Sales staff very knowlegeable and friendly.
2 , Radiator delivered on time by friendly driver.
3 , Would definitely use Column radiators 4u again.
February 18, 2016
Unprompted review
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