It was a tale of 2 halves one of the deliveries was a kerb side one and the delivery driver was painfully rude . Just dropped them off no and very abrupt. I was only aware of kerbside deliver post... See more
Company replied
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See what reviewers are saying
AWFUL IN EVERY WAY. Faulty item supplied - chipped painty and faulty parts. Emailing back and forth until they agreed to refund but weeks down the line they’re not responding to emails and no refund... See more
Company replied
A well designed vertical radiator with a good paint finish (White). Pity the fixing instructions (a graphic paper strip) are a bit simplistic. Could do with some written text. Even our installer w... See more
Company replied
Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... See more
Company details
Contact info
Unit 4, Victory Trading Estate, Kiln Road, PO3 5LP, Portsmouth, United Kingdom
- 023 9316 2169
- cs@radiators4u.co.uk
- columnradiators4u.co.uk
Excellent service
Extremely helpful staff member with excellent product knowledge; guided us through the entire order with plenty of patience - highly recommended.
January 10, 2017
Unprompted review
Good products and Service
Easy to order. Delivery in two parcels confused me and meant waiting in all day for a small box of fittings! Otherwise lovely looking radiators and excellent help on phone when my plumber decided we needed some feet.
January 9, 2017
Unprompted review
Excellent service and competitive price.
Ordered on day delivered next and fitted day after. Great product.
December 15, 2016
Unprompted review
Column Radiator feet
Ordered column radiator cast feet and they arrived on time and were in great condition
December 8, 2016
Unprompted review
Poor customer service
I have no issues with the radiators, i have bought a few and no complaints. The issue i have is that they refused to refund/replace damaged radiator valves as i did not inform them of damage within 24 hrs. I didn't actually thoroughly inspect the items until i needed to use them. I have been in contact but they still refuse. I have more radiators to purchase and as a consequence of this poor service i will most likely look elsewhere.
December 6, 2016
Unprompted review
Reply from Column Radiators 4u
Thank you for your feedback is very important to us. All reviews are seen by our managing director, any issues investigated by customer services, then reported to our general manager.
We did receive an email from you on 05/12/16, explaining that you wanted to return the valves due to courier damage. We investigated this for you and could see that the items were delivered and signed for 15 days before, on 21/11/16.
As explained to you in our email conversation we ask all customers to report any damage within 24 hours, to enable us to resolve the challenge quickly for our customers and to log a claim with our courier.
We are not unreasonable and understand that customers may not call us within an exact 24 hours due to weekends and other commitments, but in this case it was 2 weeks after the delivery took place. The parcel was signed for as all OK and nothing was mentioned at time of delivery of any damage.
Again, thank you for your feedback & sorry for any inconvenience caused.
Customer Service Manager
Great radiator,shame about the valves
I bought a Cassius vertical radiator with ease after ringing up the store for some advice first about valves. It arrived the next day in pristine condition and looks great on my living room wall.
Unfortunately the valves reccommended do not fit the radiator, hence the title of the review.
November 24, 2016
Unprompted review
Reply from Column Radiators 4u
Hello Pete
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Regarding your challenge with valves not fitting, I have tried to call you to discuss this and have left a voice-mail for you, as we would like to get this resolved and find out what could be causing this, as we have checked with the manufacturer and the valves that were ordered should fit the radiator.
If you could contact me on 0844 358 1992 and I will do all I can to fix this challenge.
Again, thank you for your feedback.
Laura Hazzard
Customer Service Manager
Buy radiators and valves.
Very help company and need to swap some values because I made a mistake and they sorted it very quick with no fuss. Really good company
November 16, 2016
Unprompted review
Column radiator
Wanted a radiator in keeping with the house. This turned out to be , not only in keeping, but a lovely finish, also although small and compact, enough Btu,s to keep the room warm.
November 14, 2016
Unprompted review
Very efficient delivery and excellent packaging
This is the third radiator I have ordered and all have been excellent
November 14, 2016
Unprompted review
Fast efficient delivery but communication could have been better
Haven't had the radiators installed yet so can't comment on the product. Delivery was fast and staff were polite but communication could have been better. Was told I would get a call first thing in the morning to let me know whereabouts on their delivery run I was (so I could make sure I came home from work), but didn't hear anything. I called them in the afternoon and after a bit of chasing up was eventually told the radiators had been delivered already. Lucky my builders were there that day otherwise delivery wouldn't have been possible.
November 14, 2016
Unprompted review
Reply from Column Radiators 4u
Hello Joanne
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Regarding the delivery challenges you experienced.
I have tried to call you to discuss this with you and have left voice-mails.
The delivery is something that is arranged directly with our manufacturers and their carriers, I apologise that you were promised a service that you did not receive.
Our vendor relations department will be discussing this with the manufacturer.
If you would like to discuss this further, please do call me on 0844 358 1992
Again, thank you for your feedback and apologies for the inconvenience caused.
Laura Hazzard
Customer Service Manager
Radiator
Brilliant service. From phone call to delivery.High quality product.
October 27, 2016
Unprompted review
Great Service & Swift Delivery
Great service and swift delivery. 4 column rads delivered by pallet without any damage. Ends & sides well protected in polystyrene but face of rads is only covered in thick polythene so would be easy for damage to occur in transit.
October 17, 2016
Unprompted review
Brilliant service
I have ordered several things from this company and I find their service flawless and their products are excellent value and good quality.
Yesterday I ordered a pair of valves at lunch time and they arrived this morning.
October 7, 2016
Unprompted review
4 column radiator
Good quality product. Delivered on time. Would use again
September 29, 2016
Unprompted review
all good
good quality radiator which arrived extremely well packaged
September 22, 2016
Unprompted review
Online purchasing
Top class service and response with an excellent delivery service.
Would recommend to anyone.
September 22, 2016
Unprompted review
GREAT SERVICE
September 15, 2016
Unprompted review
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