Comfofeet Reviews 1,041

I've learned that ordering personal items like clothing or...let's say shoes on-line can be problematic. My order from COMFOFEET arrived and the shoes were WAY too big. Nobody's fault but it truns out they use EU sixing as opposed to US. I was contacted by Lorna from COMFOFEET who took the time to walk me through the exchange process. Minimal hassle and I'm anxiously awaiting my new shores (in the correct size), This company was been a pleasure to work with, Thanks, Lorna!

I ordered the wrong size and inquired about a replacement. Katherine was quick to respond and help me get a better fitting shoe size ordered. Looking forward to getting the proper size Comfofeet shoes to help with my aching feet!!

I contacted ComfoFeet regarding a problem with my order. The shoes didn't fit. I received an answer from Ms. Katherine, and, in a quick and very professional way, she solved my problem in a short period of time. Really nice!

Their Money back guarantee is a sham! they require you to pay to ship them back to China within 14 days AT YOUR OWN EXPENSE! Which costs almost as much as the shoes!
The shoes were way too big, frayed strings and flimsy. I would like to show a photo of how bad they are.

After receiving the shoes I ordered I had a problem with the fit. I have extra wide feet and as a result the shoes I ordered were too tight. I contacted customer service about the issue. Lorna the Customer Service Representative was quick to respond and helped me with ordering replacements. I’m looking forward to receiving the replacements and trying them out. Thank you again for the great customer service.

We ordered four pairs of shoes that were unfortunately too big. I emailed customer service, and Ruth was incredibly helpful and responsive in getting the issue resolved. She guided us through selecting the correct size. Once we confirmed the size, she took care of the exchange instantly!

My shoes arrived and were to large, the Euro sizing was confusing to me. Katherine was very helpful and took care of the issue by sending out the correct size. Also said that I could give my shoes away or donate them.
Thanks again Katherine.
Bill

Ruth assisted me quickly and efficiently on processing an order for an alternate color of a shoe purchase. I was very pleased with the response and would recommend this company. Shoe quality was good and as advertised.

I shoes i ordered did not fit, but they where very quick to correct the issue
Great Service!

This company can be trusted and espescially Lorna, I had an issue with the size of the shoes I ordered and after explainning my situation she came back to me saying the company will be sending me a better size, its great when you can get good cooperation from an on line company, Daniel from Québec, Canada

Shoes ordered were too small. By the size guide, they should have been fine but I have a hard time finding shoes that fit. I went up a full size from the guide. Katherine in customer service has been great in getting new shoes shipped. Would definitely order from here again especially now I know h the e correct size to order.

Ordered 4 pair of the slip ons no bending. Took a long time to get them. I have a pair of the originals, should have ordered those instead. Not as tight of a fit, more flexibility.

My experience with this company due to a problem with my new shoes Nina has been nothing short of professional, understanding & helpful. I can’t wait to get my shoes

I had a mix up on the size of my shoe order. Lorna reached out to me and worked hard to make my purchase correct. Customer service like this is why I will keep coming back for my footwear needs.

I want to say how much I have appreciated working with Lorna. She has been extremely helpful and professional in her ability to resolve my concerns.
She has gone over and above of what I expected!
Thank You!!!

Shoes are good but those elastic laces don't make it. And I did need to put in a other pair of insoles to make the shoe walk better. Will see how they walk and feel later.

Customer service is great, specifically Nina. She responded right away and processed our exchange.

Needed to exchange shoe size for a larger size.
E-mail train explained to process.
Working with Nina.
Looking forward to the larger size and instructions to return smaller size shoe.

I ordered two pair. I wear custom insoles with one foot raised due to leg length. It didn't fit the shoe good. They also looked cheaply made. Coming from China, yeah. I tried another arch support I have, and it didn't feel good. I asked for a refund, and I would have to send them to The Netherlands. Really? Not worth it. Save your money and don't buy. Not worth the trouble. I guess I'll have to donate them.

Doing mail order for things such as shoes is somewhat risky as far as fit. My order fit perfect, I then ordered for my wife she has a wide foot..hers did not fit.
You return process is far and above most on-line purchases.
Katherine is excellent at customer service, great at fast email correspondence.
Thank You so much!