Comforts Hearing Reviews 39

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Ray explained exactly what the process involved. Puts a person at ease and explains throughout what he was doing. Very friendly service. My earing is much better since the procedure.

Company replied

Rated 5 out of 5 stars

Very helpful advice given and efficient service given. My audiologist had to self isolate and a fill in clinician was promptly found to offer an appointment the day before. This happened to be a more... See more

Rated 5 out of 5 stars

An incredibly professional, efficient, effective, welcoming and caring atmosphere. They were so helpful and patient, going above and beyond to help me feel comfortable in a new setting and ensured my... See more

Company replied

Rated 5 out of 5 stars

Everything was explained to me beforehand.All equipment was sterilised, there was no pain at all and I left being able to hear properly again. I will definitely recommend comforts hearing.

Company replied

Company details

  1. Audiologist

Written by the company

Comforts Hearing provide a solution to meet your hearing needs and our services are for adults. We provide experienced and professional Hearing Aid Audiologists; we focus on providing excellent patient care. We have a wide price range of choices from platinum to essential packages from many top brand suppliers. We ensure your every need can be met with a person-centred approach towards your care to ensure you are taken care of every step of the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

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Rated 5 out of 5 stars

Good people

Comforts-Hearing are good, competent, friendly and sensible. They have been helping me for some years and I would recommend them

November 12, 2025
Rated 5 out of 5 stars

Professional, relaxing and effective

Ray explained exactly what the process involved. Puts a person at ease and explains throughout what he was doing.

Very friendly service. My earing is much better since the procedure.

August 6, 2025
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Reply from Comforts Hearing

I am very glad to hear. It was a pleasure.

Rated 5 out of 5 stars

Everything was explained to me…

Everything was explained to me beforehand.All equipment was sterilised, there was no pain at all and I left being able to hear properly again. I will definitely recommend comforts hearing.

February 4, 2025
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Reply from Comforts Hearing

Thank you very much.

Rated 5 out of 5 stars

Caring, efficient and professional

An incredibly professional, efficient, effective, welcoming and caring atmosphere. They were so helpful and patient, going above and beyond to help me feel comfortable in a new setting and ensured my ears would feel the best they could feel. Ray and Patricia were so lovely and warm, and you can tell that not only do they know what they’re doing, but they’re also passionate about their field of care. As for my ears: well, enough said — they feel great and amazing, fresh after so long of not hearing well, and it was 100% worthwhile to book an appointment. I cannot speak highly enough of their care. I recommend them wholeheartedly. I was also given relevant advice on what to look out for when taking care of my ears, both for before and after our appointment. Thank you, Ray and Patricia. It was lovely to see you both today. I usually never write reviews but they deserve one.

December 14, 2024
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Reply from Comforts Hearing

Thanks for the lovely feedback, Mellisa. It was a pleasure to meet you.

Rated 2 out of 5 stars

Our experience was very disappointing

The health care person examining my husband’s ears was under supervision and clearly had difficulty. They only used the water suction method which was only 60% successful. There is no noticeable difference in my husbands hearing. After struggling with one ear it was clear we would need to return. They insisted on charging £30+ for looking at the second ear on top of the charge for the ear they worked on, justifying the charge that they would have to write a report. We have not been sent the report.
We will find another provider to sort out both ears.

November 2, 2024
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Reply from Comforts Hearing

Dear Caroline, thanks for the feedback about your experience with us at Comforts Hearing. If I can make a few points about your experience. We did not use water suction. We used Micro suction, which is safer than water suction, also known as irrigation.

Unfortunately we were not able to take all the wax out due to olive oil not being administered in the ear in question prior to the appointment. Safety is paramount, and therefore, if the wax is very hard and impacts the eardrum, we would always advise administering olive oil to soften the wax to avoid a painful experience. Just to advise, we are fully trained and competent in aural micro-suction and do not require supervision. Therefore, the service provided was considered an ear check, which is £30 for one or two ears. If we do take the wax out, we have to charge accordingly for the time and resources we use. All the terms of service are shown on our website. Also, instructions are on the website on what to do prior to attending a micro-suction appointment with us. We are very sorry about your experience, and we always aim to improve. Just to inform you that we only send the report upon request; however, since you have mentioned the report, we will be sending this to you.

Thank you for your feedback.

Rated 5 out of 5 stars

Worth the visit every step of the way

The attention to detail given. The calm and comfortable atmosphere created, the assurance about the procedures and the care taken were the best qualities about my experience. Thank you for helping me feel better

May 29, 2024
Unprompted review
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Reply from Comforts Hearing

Thank you very much.

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