Comfrt Reviews 9,659

I love this hoodie I have never had a hoodie that hoodies like this. It’s so comfy and perfectly oversized!

Great material super soft!

Just got my first comfrt order in this week and I am so impressed! The shipping was so fast I lived in my sweatshirt for two days and my daughter is obsessed with her XL dreamer blanket! The quality and texture of these items are beyond good! We will be starting a collection for sure!

My package got lost and they gave me a refund of it and were very friendly!

The quality of the clothes is amazing!! The fabric is thick and so soft, I‘m more than in love with my order. I ordered a hoodie and some pants. The new pastel colors are wonderful! I can highly recommend this brand !

I’m so impressed with the quality of the material as well as the speed of shipping. I loved my set so much that I ordered 2 more! I also got one for my husband & our dog :)

I love my pieces and delivery was quick!

So an unusual review but it is for the exceptional, swift and courteous service.
Excited to place an order, as Comfrt finally available in the UK. Order placed and I had been watching the delivery progress eagerly. But then it just got stuck. The little blue truck didn't move, Evri didn't send me any details as expected to say they had the package.
I sent an email, not expecting a response for a day or two, especially given the time zone differences. It only took just over an hour to receive a response.
Not only was it speedy but the action was immediate. The package was lost and a refund was already actioned. I had sent screenshots. It hasn't made its way this side of the pond.
There was no haggling, no delays, no worrying on my side. Thank you Sheena!
I hope the package is returned to the warehouse soon.
I will be re-ordering soon just based on how excellent the service has been.

The quality of the product is fantastic, it’s incredibly soft and thick! The delivery as well was very quick and easy. It’s the perfect comfy sweatset in my collection.

I have to admit. I was a bit disappointed getting home after a long shift, just to open my package and see pink instead of the steel grey my heart was set on... but when I messaged customer service to inform them of the mix up, it was 1 AM. I was fully expecting to wait a few days before getting a response.. however, not even 5 minutes after I emailed them, I got a notification from my bank that my order had been refunded! When I checked my email, there was the response, apologizing for the mix up, validating my disappointment, and renewing some hope for the customer service department. I have never had such amazing, and almost instantaneous customer service from any other company. From that alone, I would rate higher if I could.

Very comfy hoodie I ever worn I love it 100/10

Hoodie was wayyy too big and I got an xs. Needs to be smaller for small girls

I am obsessed with this brand 💖 They never disappoint and always quick with shipping!

Needed to do a return for an order that didnt even show as shipped yet. The system had some sort of glitch and I already had it delivered altho it didnt even show shipped yet... so I wasn't able to initiate a return. Emailed and received response super fast and was given help to process the return manually.

Very disappointing customer service experience with Comfrt.
I contacted them before my pre-order even shipped to request a simple size change. Instead of handling it directly, I received what felt like automated responses pushing me toward the return process — which makes no sense for an order that hadn’t been fulfilled yet.
After multiple follow-ups, I was told the change would require an additional charge. Charging a customer to correct a size on an unshipped pre-order is unreasonable and shows a lack of flexibility and basic customer consideration. At that point, it became clear it would be easier to let the item ship and go through a return, which is inefficient for both the customer and the company.
While the representative remained polite, the process itself is rigid, poorly designed, and not customer-friendly. This could have been resolved in a single response but instead turned into unnecessary back-and-forth with no real solution.
Overall, the experience felt impersonal and policy-driven rather than customer-focused. I would hesitate to order again based on this alone.

I placed an order and they were quite large. Customer service was excellent in helping make the necessary changes. Thank you!

The customer service is amazing! I couldn’t find my tracking number and had to email Comfrt. I received a response within a minute! So helpful!

Love my Dreamer Blanket. It's so soft and cozy, that even my cat approves!

Hello - I am a happy Comfrt customer and if you are not familiar, let me share. Comfrt is a premier on-line store that specializes in Hoodie sets, for EVERYONE! The quality and comfort is something to experience. They are quick to process orders and offer a 30-day guarantee. In the time of BOTs, Comfrt has assembled the BEST customer service team to further take care of their customers. I have never had a bad experience with CS. Recently, I returned three items in one package and only one of the three items was processed. After a few emails with Karl, he was able to find and process the other two items and sent me gift certificates. I like being able to "speak" with true CEA's and not a bot. I love your clothes, the detail, quality and comfort are exceptional. Your Customer Experience Team, in this case Karl, didn't let up until he provided me with a solution. Thank you Comfrt and Karl!

Amazing that they are now “In the UK” apart from the fact that they are still based in America and when you have a problem, it’s going to cost you a lot of money!!!

Bought a Hoodie for £55, the sizing was significantly different to what was advertised, it cost £29 to return it - then got hit with £21 customs - which if we had a thought about this we just wouldn’t have even returned it.

Top that off with the fact that they don’t do proper refunds and instead only offer store credit!

Absolutely horrible experience, highly recommend avoiding if you’re outside of USA. £105 paid for a £55 hoody