Comfy Homes Reviews 

356
•
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Just moved to the local area and was in need of an oven and tumble dryer ,I found comfyhome outlet on face book and reached out ,the description was bang on and I had them delivered the same day . A... See more

Rated 1 out of 5 stars

I ordered 1 Xbox of knee pads at £14.99 within minutes of ordering I realised they had charged me 2 x payments of £31.85 and £48.70 I immediately cancelled the whole order which in total was £80.55, w... See more

Rated 5 out of 5 stars

Best quality- prompt delivery I ordered a king size bed frame in plush steel colour with ottoman box last Sunday and received it yesterday evening. They prepared a highest quality bed frame with a... See more

Rated 1 out of 5 stars

To all people defrauded by comfy homes...my wife being one of them. Name: UKFURNISHING LTD. COMPANIES HOUSE NO: 09870992. DIRECTOR: Muhammad Hussain Liquidated 9/1/23....Other current acti... See more

Company details

  1. Furniture Store

Information provided by various external sources

A Yorkshire based store providing you with the finest quality home furniture. From stools to wardrobes, there is something for everyone.


Contact info

3.0

Average

TrustScore 3 out of 5

356 reviews

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1-star

No recent history of asking for reviews

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3.0

All reviews

(356)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

Purchased an item from them while I was…

Purchased an item from them while I was decorating then when I opened it was missing 2 fittings so emailed them but was over the 30 days by 2 days so I have to go to DIY shop and by them and that’s all they were going to do for me, poor after sales and very unprofessionalism in keeping the customer happy now I have an item which is faulty

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

5* service!!

From start to finish I've had a fantastic service from Comfy Homes. The items were delivered promptly and very professionally by their 2 delivery men who were very patient and careful whilst carrying the extremely heavy furniture through the house. All of the items we've received are of outstanding quality. And were considerably cheaper than other companies for the exact same items.
Overall I can't fault them 1 single bit and won't hesitate to order from them again in the future.

March 23, 2021
Unprompted review
Rated 5 out of 5 stars

Best quality- prompt delivery

Best quality- prompt delivery

I ordered a king size bed frame in plush steel colour with ottoman box last Sunday and received it yesterday evening. They prepared a highest quality bed frame with a fraction of high street prices and delivered it 3 days. What else some one get, definitely buy from them again and do recommend.

March 14, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the customer service

Very happy with the customer service. We were kept well informed of dispatch and expected delivery times. The chairs are brilliant quality, we’re really pleased with our purchase.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

lovely people

it was an enjoyable and pleasant feeling shopping here
delivery on schedule and great quality thanks

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Just had my Milano set come through

Just had my Milano set come through, measurements were on point as described and looks better in person than compared to the pictures online. Great finish and surprised at how quick the service was for large furniture to come through. The delivery team were great and professional too. Don't give many reviews but will definitely be back to shop again.

March 10, 2021
Unprompted review
Rated 1 out of 5 stars

Do NOT BUY FROM HERE.

Do NOT BUY FROM HERE.
They have sent me wrong product all their fault, yet I am supposed to drag this huge box, that came by courier to a Hermes shop.
Then wait til they receive it before sending out correct product.
They dont answer emails and ignore Facebook msg.
RUBBISH CUSTOMER SERVICE!!
Still trying to sort out, but as they dont answer its impossible.

In answer to their response
No it wasn't written in haste, and if customer services bothered to contact customers they would understand the issues.

Love the response
Non of the first emails were responded too and most when they were were after 72hrs. I think the response came via their Facebook page and not my emails!
Not going to bother arguing as you can see it took them this long to bother to look into it properly! And most of their write up isn't true, never received an apology just I can return the item! Well of course I could you sent a lions Head Plaque instead of a pair of vases!!!
I kept the item that I had originally ordered when it eventually came. But still stick by what I said. I would not purchase from them again.

January 9, 2021
Unprompted review
Comfy Homes logo

Reply from Comfy Homes

25 Jan 2021 - Hello Julie - Thank you very much for your review and shopping with us - I am sorry to learn you were initially unhappy with the service. However, I have looked into this and I would politely request if you would perhaps reconsider your review as the order was fulfilled and this review may have been written in haste. It would be greatly appreciated.
Many thanks

24 March 2021 - Dear Customer,

Having investigated this order you received an item which you had not ordered and we have apologised profoundly and rectified the problem as quickly as possible.
Your initial query was responded to within 24 hours of receiving given the response time is anything between 24-72 hours and we have responded to every email you have sent.

We were more than happy for you to send back the item you received and we sent you a pre paid returns label, along with offering a full refund or exchange.

You accepted an exchange for the product, however you informed us that you were unable to return the parcel to a drop off point in which we proceeded to arrange collection for the item from your home address.

Once we received this item, we shipped your order within 24 hours and we closed the matter to your satisfaction.

Therefore, we can only say how extremely disappointed we are with your review and we hope that you will reconsider what you have wrote as we know our customer service team has made every effort in ensuring this matter was resolved to the highest standards.

Errors/damages etc can occur however frustrating and and inconvenience this may cause but we like to think how we deal with that has some relevance and to be given a one star for how we handled this we find is very harsh and unreasonable.

Best Wishes,
Comfy Homes

Rated 5 out of 5 stars

Great product and Excellent customer service!

I received my drawer chest a couple of days ago and I'm so happy with it. It's a beautiful, well made furniture! The customer service was perfect. They were happy to reschedule the delivery according to my plans, so I can have it before Christmas. On the delivery, the carriers carefully unpacked the item so we can check that everything is ok and they carried it inside my house since I was alone - Always minding the Covid safety restrictions. They were very polite and they advised me to contact them if I have any problems with the item.
I'm very happy with my purchase and I will definitely go back to Comfy Homes for the next one. 🙂

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great console table and excellent service. Delivered a couple of days after ordered. We couldn’t be in so the delivery men put in a safe place, checked the item was ok, resealed the package and then added a waterproof cover in case of rain. Thank you 👏

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

Glitzy Clock

Fabulous shopping experience. Purchased a clock for my lounge. Staff very helpful nothing too much trouble. Soooo pleased with my purchase

December 20, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing!

Very helpful with helping me find my dream furniture, excellent quality furniture and affordable. The chairs, table, mirrors and clocks are amazing. Thank you.

December 20, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy

I bought TV Unit for my new house. Worth every penny. Very very happy with my purchase. Looks absolutely stunning in my house. Arrived on time with friendly staffs. Definitely buy more from here !

December 20, 2020
Unprompted review
Rated 5 out of 5 stars

Name says it All

This place is ideal for home furniture, whether it's for the bedroom to dining room or living room, you can't go wrong, i must say the staff and management are always polite and friendly. Will definitely be going back for a few other items

Would recommend without hesitation

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Bought a few bits from these guys

Bought a few bits from these guys, a picture, chair, bed and some ornaments for the living room. Really pleased with them all and the service. It was straight forward and quick, highly recommended

December 10, 2020
Unprompted review

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