Maruf & Aky did a great job - phoned ahead of their arrival and found my house easily. They were friendly and careful manoeuvring the bed into my house. The automated emails for booking needs work... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the bed. Good quality. Easy to build. I was disappointed with the lead time for delivery. The website suggests delivery will be in 8 days, but in fact it was 3 weeks. There was als... See more
Company replied
For the price the bed is fair value for money. The mattress is described as medium to firm - I’d say it’s definitely medium bordering on soft. It’s a very deep mattress - almost too see because the fi... See more
Company replied
The ordering process was very easy, and there was great communication for the shipping updates. It did take several weeks to get the mattress and bed, but that was communicated with the first shipping... See more
Company replied
Company details
Our Promise to You
Written by the company
- We're Committed to Our Customers
- At Comfybedss, our customers are at the heart of everything we do. We promise to deliver quality products, reliable service, and a seamless shopping experience every time. Your trust means everything to us, which is why we’re committed to being transparent, responsive, and going above and beyond to ensure your satisfaction. Thank you for choosing us, we’re here to make your experience the best it can be.
Our Shipping Promise
Free 2-Man Room Of Choice Delivery
Experience hassle-free delivery with our premium service! Our skilled 2-man team will deliver your order directly to your room of choice, ensuring careful handling and precise placement. Whether it’s the master bedroom or a guest room, we take care of the heavy lifting so you don’t have to. All at no extra cost – because convenience and customer satisfaction are our priority!
Contact info
Units 1 & 2 Central Workshops, WF13 2LZ, Dewsbury , United Kingdom
- 0333 533 0300
- info@comfybedss.co.uk
- comfybedss.co.uk
FLASH SALE ⚡️
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Comfybedss
Thank you for your review, we really appreciate it.
We’re pleased to hear your bed arrived quickly and that the delivery team made a great impression.
Thanks again for your support.
Reply from Comfybedss
Thank you for your review, we really appreciate it.
We’re pleased to hear you were happy with the price and that delivery was quick. Thank you as well for your recommendation — it means a lot to us.
Very happy with the Ottoman Zip-Link…
Very happy with the Ottoman Zip-Link beds and the delivery process. Only disappointment, the website was not clear on what headboards to purchase for the Zip-Link beds, so didn't order them.
April 13, 2026
Unprompted review
Reply from Comfybedss
Thank you for your feedback, we really appreciate it.
We’re delighted to hear you’re happy with your Ottoman Zip-Link beds and that the delivery process went smoothly.
We also appreciate your comments regarding the website and headboard options — we understand how that could be unclear, and your feedback is really helpful for us to improve this going forward.
Thanks again for your support.
Fast service and delivery
April 11, 2026
Unprompted review
Reply from Comfybedss
Thank you for your review, we really appreciate it.
We’re pleased to hear you were happy with the fast service and delivery.
Thanks again for your support.
Double Divan bed
The Double Divan bed was well priced and offered a large selection of fabric covering.
Delivery was prompt, helpful and courteous.
The bed is strong and well made.
I have no hesitation in recommending Comfy Beds.
April 8, 2026
Unprompted review
Reply from Comfybedss
Thank you so much for your lovely review, we really appreciate it.
We’re delighted to hear you’re happy with the value and the choice of fabrics available, as well as the quality and strength of the bed. It’s great to know delivery was prompt and that the team were helpful and courteous.
Thank you for your recommendation — it genuinely means a lot to us.
A shorter delivery slot would have been…
A shorter delivery slot would have been better
April 9, 2026
Unprompted review
Reply from Comfybedss
Thank you for your feedback.
We appreciate your comments regarding the delivery slot and will certainly take this on board as we continue to improve our service.
Regards
Comfybedss Customer Support
Awful service.I Do not recommend them !
Awful service. They did not collect the old bed and kept the £50 charge refusing to refund! The law requires you to refund for undelivered service!It was not explicitly stated that the bed had to be dismantled .
April 17, 2026
Unprompted review
Reply from Comfybedss
Hi Nasi Petrova,
We are sorry to read your comments, however the collection could not be completed because the bed had not been disassembled prior to the arranged visit. We also provided proof that this requirement was clearly displayed at the time of purchase via email.
After this was shared with you, you then referred to us as a scam, which we do not feel is a fair reflection of the situation.
UPDATE:
As previously advised, we sent you a screenshot via email from the point of purchase which explicitly stated that the bed needed to be dismantled prior to collection.
As per our terms and condition failed service add ons are non refundable.
Regards
Comfybedss Customer Support
Great service
Very helpful with measurements when asked, prompt delivery and very good service.
April 3, 2026
Unprompted review
Reply from Comfybedss
Thank you for your kind review. We’re delighted to hear that our team was helpful. Your feedback is greatly appreciated.
Regards
Comfybedss Customer Support
the worst customer service ever
the worst customer service ever . no one to call to find out where orders are in the system . last minute planning for deliveries,. tracking does not work on delivery day. how can there be no customer service for orders placed. of course there will be complete denial which is why the service is in the condition it is.
my second and last order with this company.
April 16, 2026
Unprompted review
Reply from Comfybedss
We’re sorry to read your feedback.
We have no record of your order based on the information currently available to us, so we are unable to verify the concerns raised in your review at this stage. Our delivery partners do have telephone support lines available, so customers are able to contact them directly regarding delivery updates and tracking queries.
Please contact us at info@comfybedss.co.uk with your order number, full name and postcode so we can investigate this further and assist you properly.
Regards
Comfybedss Customer Support
Ordered a zip and link superking bed…
Ordered a zip and link superking bed and was delivered about 10 days later. We paid extra for the delivery team to assemble which they did. Once they left i put my mattress on and 1 the lid never stayed up so when you lifted and ket go it cane down and 2 the lids were not connected together. We called comfybeds who said as the zip and link ottoman bed is 2 single beds joined together they are only fitted with 400n gas pistons as per there website ( but in fact website says fitted wirh 600n gas pistons) and there should have been bolts to connect lids, the said they would send the parts out but wouldn't tell me when they were sending them or when someone would come fit them as that's what I paid for. So I got a bed that I can't use for its intended purpose and not as described yet they are doing nothing to help, so im now trying to get bed sent back but low and behold they ignoring all emails. Don't but from this company, absolutely shocking to deal with
April 15, 2026
Unprompted review
Reply from Comfybedss
Hi There,
Thank you for your review.
We’re sorry to hear about the experience you’ve described. However, after thoroughly checking our system, we are unable to locate any order under your name or the details provided.
In order for us to investigate this further and assist you properly, please could you contact us via email on: info@comfybedss.co.uk & provide your order number or the full name and postcode used when placing the order.
Once we have these details, we will be more than happy to look into this as a priority and help resolve the matter for you.
Kind regards,
Comfybedss Team
My mattress arrived on a convenient…
My mattress arrived on a convenient date. The item was carefully wrapped and it's really comfy !
THANKS to all the parties involved, the V1 couriers inclusive.
April 13, 2026
Unprompted review
Reply from Comfybedss
Thank you very much for your lovely review.
We are delighted to hear that your mattress arrived on a convenient date, was well wrapped, and most importantly that you are finding it really comfy. We also appreciate your kind words about the delivery service and will be sure to pass your thanks on to V1 Couriers as well.
Thank you again for choosing Comfybedss.
Regards
Comfybedss Customer Support
very happy with quality of bed for the…
very happy with quality of bed for the price already assemblrd when delivered which was a great helpjust a few screws for the headboard.also kept me informed with delivery
April 15, 2026
Reply from Comfybedss
Thank you very much for your kind review.
We are pleased to hear you are very happy with the quality of the bed.
We really appreciate your feedback and thank you for choosing Comfybedss.
Regards
Comfybedss Customer Support
Great quality bed
Received bed really quickly. It’s a great single divan bed with side opening which is great for my small spare room and great storage. Would definitely recommend this company.
April 13, 2026
Unprompted review
Reply from Comfybedss
Thank you very much for your lovely review.
We are delighted to hear your bed arrived quickly and that you are pleased with the single side-opening divan.
Thank you for your recommendation and for choosing Comfybedss.
Regards
Comfybedss Customer Support
Reply from Comfybedss
Thank you for your review.
We are pleased to hear you are happy with the bed and its quality. Your feedback is greatly appreciated.
Regards
Comfybedss Customer Support
Dreadfully disappointed
Dreadfully disappointed. Ordered zip and link firm mattresses after getting advice from the online message chat. Lovely delivery guys. Mattresses are terrible. Far too soft, no support. After just a couple of months they both sag in the middle a collapse at the edges. Sent several emails which were ignored. Offered an exchange (at a cost of £75 return delivery and 50% restocking fee). I explained an exchange was not an option as its was the only firm mattress option listed. Then received a message saying matter is closed. Awful. Left with poor quality unsupportive mattresses and a husband now suffering back pain and having to wear a support at night. Avoid
October 10, 2025
Unprompted review
Reply from Comfybedss
We are sorry to read your review, however we do feel important context has been omitted.
You contacted us around 5 months after delivery regarding the mattresses. As advised, firmness is subjective and mattresses can also soften with use over time. Despite this, we still offered a resolution in line with our returns policy, including an exchange option, but this was declined.
We do take customer queries seriously and do not ignore concerns. Your case was responded to based on the information provided and in accordance with our policy.
Regards
Comfybedss Customer Support
Not great after sales service
Sadly after posting a 5* review I have found the after sales service lacking. I have waiting for the delivery of a wooden strut for the headboard, which was broken and not possible to secure the headboard, for 5 weeks. At the time of writing this I am still awaiting delivery despite chasing up on two occasions.
UPDATE : The response to this review prompted a reply that it would be looked into. Supplied all the information as requested but as at 1st May still waiting for the strut to be delivered although it is claimed to be with the courier on three separate occasions and three different couriers.
April 14, 2026
Unprompted review
Reply from Comfybedss
Thank you for your feedback, we really appreciate you bringing this to our attention.
We’re sorry to hear about the delay with the replacement part, as this isn’t the level of aftercare we aim to provide.
Please could you let us know your order number so we can look into this personally and check the status for you. Alternatively, you can contact us directly at info@comfybedss.co.uk and we’ll review this as a priority.
Thank you again for your patience.
Good delivery communications
Good delivery communications; bed as advertised - comfy; reasonable price; not high end build but fair value for money; some small marks on the fabric; overall fairly good experience
April 11, 2026
Unprompted review
Reply from Comfybedss
Thank you for your feedback, we really appreciate it.
We’re pleased to hear you were happy with the communication and that the bed is comfortable and as described. It’s great to know you feel it offers fair value for money overall.
We’re sorry to hear about the small marks on the fabric — we understand that’s not ideal, and we appreciate you highlighting it.
Thanks again for your support, and we’re glad to hear you had a fairly good experience overall.
Ten out of ten
Ordering was easy and also the upgrade I needed. Sales team very helpful and knowledgeable. Order arrived on time and the delivery crew also happy, pleasant and helpful. Would recommend this company.
April 6, 2026
Unprompted review
Reply from Comfybedss
Thank you so much for your lovely review, we really appreciate it.
We’re delighted to hear you found the ordering process easy and that our team were helpful and knowledgeable when assisting with your upgrade. It’s great to know everything arrived on time and that the delivery crew made a positive impression as well.
Thank you for your recommendation — it genuinely means a lot to us.
Easy online ordering & quick delivery
Easy online ordering. Good quality bed for the price. Swift manufacture and delivery.
Happy with bed.
April 14, 2026
Unprompted review
Reply from Comfybedss
Thank you for your review, we really appreciate it.
We’re pleased to hear you found the ordering process easy and that you’re happy with the quality of the bed for the price. It’s great to know everything was manufactured and delivered quickly too.
Thanks again for your support.
The bed itself is absolutely great
The bed itself is absolutely great, really happy with it. It's incredibly light weight, so I'm not sure how long it'll last.
The delivery was not good - it took much longer than the website suggested. The delivery date kept changing and on the day, despite me being sent a 3 hour window, it arrived much earlier than that window on the day.
April 11, 2026
Unprompted review
Reply from Comfybedss
Thank you for your feedback, we really appreciate you sharing your experience.
We’re pleased to hear you’re happy with the bed itself. We understand your comments regarding the weight, and we hope it continues to meet your expectations over time.
We’re sorry to hear the delivery didn’t go as smoothly as expected. Delays and changes to delivery windows aren’t ideal, and we understand how inconvenient that can be. Your feedback on this has been noted.
Thanks again for your support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.