communityclothing.co.uk Reviews 

1,484
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality and excellent craftsmanship of the items, often noting they are well-made and designed to last. Many reviewers frequently find the fit to be perfect, appreciating the comfort and style of their purchases, and value the company's mission for British-made products. However, some customers noted significant issues with the return and refund processes, citing slow processing and costs for return shipping. Many reviewers also experienced inconsistencies with sizing, finding items either too small or too large, even when using sizing tools. A few people reported product durability concerns, such as items fading, shrinking, or falling apart quickly, alongside a lack of order confirmation or tracking.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many customers praise the high quality,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent craftsmanship and... See more

Order

Consumers find order experiences to be ambiguous, with some reporting prompt delivery, easy online processes,... See more

Return policy

Clients share negative opinions on the return policy, with many expressing dissatisfaction with the process.... See more

Refund

Customers consistently note negative experiences with refund, often citing lengthy and slow processes, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order; kept informed of progress with my delivery daily and arrived exactly when expected; all recyclable packing...no nasty plastic bags or tags; lovely quality items (socks) that were true t... See more

Rated 5 out of 5 stars

Love the ethos of the brand and the exceptional quality of their clothing. I've bought many items from here and loved every single one. I had an issue with a pair of trousers that faded in colour afte... See more

Company replied

Rated 5 out of 5 stars

Just received my first order of an Ivory/Blue Breton Cotton Top and a Grey Lambswool Jumper. Both items are fantastic - thick natural material, good colour/dye, and perfect fit. Good quality wardrobe... See more

Rated 5 out of 5 stars

Community Clothing is an excellent company all round. Quality products. Extremely well made. Value for money. British manufacturers. Ethically very sound. Have ordered many items from them - nev... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,484)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely quality and ethically produced

Lovely quality products from an ethical company supporting local UK economies in towns with rich and important histories in textiles such as Blackburn 👏

December 1, 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for posting your review and appreciate what we're all about.

Rated 5 out of 5 stars

Great trousers

Great trousers, super fit, very nice fabric, wash well. And a real treat to buy clothes made by properly paid adults in UK factories. Win all round!

February 8, 2025
Unprompted review
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Reply from communityclothing.co.uk

We're happy that your enjoying your trousers!

Rated 5 out of 5 stars

I love my CC trainers

I love my CC trainers! It's a bonus to know that they are UK made. Definitely recommend!

February 8, 2025
Unprompted review
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Reply from communityclothing.co.uk

We're glad that your enjoying your trainers!

Rated 5 out of 5 stars

Quality socks and superb ethos!

Having read Patrick Grant’s enthralling book, “Less”, I became aware of Community Clothing.

Whilst not needing any new clothes, I had worn out a few pairs of socks walking the dog, so bought 4 pairs of CC’s thick cotton ones.

I can happily say they are the best (but certainly not most expensive) socks I’ve ever had. Comfortable and warm, great colours, and they have washed well. I’ll be back for more as my other old socks wear out!

October 10, 2024
Unprompted review
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Reply from communityclothing.co.uk

We're glad you enjoyed the book and also that your'll be replenishing your old socks with more CC!

Rated 5 out of 5 stars

Love community clothing!

Have bought a few things from community clothing; some jeans, a couple of sweaters, a hoodie and some socks. Everything is fantastic quality and really worth the price! Definitely somewhere I’ll keep buying from and feels great to support a UK business making clothes here. Have found I need to size up but has been easy to exchange for a larger size when I needed to.

February 8, 2025
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to post a review and we're very happy to hear your enjoying our clothes.

Rated 5 out of 5 stars

I love the navy parka which is…

I love the navy parka which is beautifully made especially with the striped lining inside the sleeves, reminiscent of how men’s suits were made years ago.
I love natural fibres as it means your skin can breathe.
However the cut of this is not quite right across the back of shoulders, it could do with another couple of inches and the sleeves are just that bit too short. I haven’t got long arms at all, I’m only 5ft 2ins but the sleeves could be another 1-2inches for me. So I’ve returned it and am waiting for a refund at present.
The fit is true to size in the body. So” what’s my size “ is very helpful. I love the ethos of buy less but better quality and have read Patrick’s book. I love sewing and am always tweaking items I already have to upcycle and extending longevity of clothes rather than sending to landfill. I love the white t shirt I’ve had from CC. Thank you 😀 .

January 28, 2025
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to post your review and we will pass on your constructive comments to our design team, if you re-order we hope the next size is a better fit for you. We're glad you have enjoyed Patricks book too and its great to hear you are up-cycling!

Rated 5 out of 5 stars

Beutiful knitted items

I received the knitted scarf, hat and gloves in a red fairisle pattern for Christmas. Beautiful items and it’s great to know they were made in the UK with wool sourced in the UK. Keep up the good work!

December 25, 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for your review and we're glad to hear your enjoying your knitwear.

Rated 5 out of 5 stars

Socks

Socks! Who knew how different a good sock could be, not me! I now understand what a great sock feels and wears like, I could not be happier

February 1, 2025
Unprompted review
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Reply from communityclothing.co.uk

We totally agree! and Thank you for your review!

Rated 5 out of 5 stars

The peace of mind that spending a…

The peace of mind that spending a little extra actually brings better materials better quality and goes into the hands of local workers and business is more than worth it. On top of that the clothes are great I have socks, trousers, t shirts jumpers and jackets all look great and are lasting well too.

February 8, 2025
Unprompted review
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Reply from communityclothing.co.uk

We're glad to hear that you agree with our ethics and also enjoying your new CC clothes!

Rated 5 out of 5 stars

I love their clothes and the brand

I love their clothes and the brand. Perfect basics so well made. I bought a jacket, T-shirt and socks when I was in the UK and wish I could get it here as I’ve been telling everyone about them. I need more socks.

September 6, 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you so much for taking the time to post a review, we hope you get some more socks when you are next in the UK!

Rated 5 out of 5 stars

A visit to see Patrick at Southport…

A visit to see Patrick at Southport flower show has changed the way me and hubs shop, his passion for Community Clothing inspired us to consider what we buy and where it comes from.
So when it was time to replace we ordered some socks, the quality is so impressive, we're both amazed at how comfortable they are.
I then treated myself to a lambswool sweater and esme shirt, both great layered up for the winter, also I've found the natural clothing fibres have really helped my journey through menopause.
Thanks to all at Community Clothing x

August 16, 2024
Unprompted review
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Reply from communityclothing.co.uk

We're so happy to hear that Patrick has inspired you and also that our breathable fabrics are helping you through the hot and cold times!

Rated 5 out of 5 stars

Bought the pullover and more

Bought the pullover, trousers and a woolly hat, plus re stocked my undies. Everything is so well made and will clearly last. I suspect that the pullover might even outlast me.
It is wonderful to have the opportunity to buy things made to high ethical standards from people who live in the next street/town/county.

December 20, 2024
Unprompted review
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Reply from communityclothing.co.uk

We're very happy to hear that your very pleased with all your CC items!

Rated 5 out of 5 stars

Thankyou!

It seems so difficult to make a positive difference in the world today, but this inspiring company has meant I could feel proud to have done a small good thing, and bought something really special!

February 8, 2025
Unprompted review
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Reply from communityclothing.co.uk

Thank you for your lovely review and every little bit counts!

Rated 5 out of 5 stars

I love my yellow hat

I love my yellow hat. It’s kept me toasty warm in the cold spell. I love that it’s 100%wool and locally made. That makes it even more special.

February 8, 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for posting your review and we're very happy to hear your keeping warm!

Rated 5 out of 5 stars

Really happy with my clothes from Community Clothing

I bought two pairs of straight legged jeans from Community Clothing, one high rise and one mid rise, and a lambswool crew neck jumper, and I love all three. I've worn them so much over the last couple of years and they are lasting very well. Both pairs of jeans fit well, are comfortable and sturdy and I like the straight forward style. The jumper is so much warmer than other brands and has not bobbled and I love the shade. I bought from Community Clothing as I wanted to shop ethically, and I like the fact the clothes are made in Britain.

February 8, 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

We're very happy to hear that your jeans and jumper are wearing well!

Rated 5 out of 5 stars

Exceptional Quality

I bought some white sports socks and a striped t shirt. The seams on the socks were so good and the T shirt was lovely and fitted great. Will be buying from them again. Exceptional quality.

February 8, 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Pete, we loved hearing how much you loved your CC purchases. Thank you for supporting makers across the UK.

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