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Community Fibre Reviews 

93,089
•
TrustScore 4.5 out of 5

4.7

Internet Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 24,812 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and efficient staff who handle home installations smoothly and answer all technical questions with great patience and clarity. Consumers also note that customer service representatives are exceptionally helpful, providing quick, polite, and clear solutions to various connection issues without unnecessary delays. Some reviewers were not happy with long hold times on the phone and significant difficulties reaching the right department when trying to resolve urgent problems. People also mentioned frustrating discrepancies between the initial information provided by the sales team and what technicians could actually deliver during the setup process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful, professional, and friendly... See more

Service

Customers had positive experiences with service, often highlighting prompt engineers and fast installations.... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are helpful, patient,... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Response time

Consumers find response time to be satisfactory, with many reviewers highlighting that calls are answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efaz, the guy who installed all the technical stuff was absolutely excellent. Answered all my questions with patience and clarity. Explained how the equipment worked and the follow-up customer ser... See more

Rated 5 out of 5 stars

Woke up in the morning to find my internet not working. I called CF, and got through to someone immediately! I explained the problem to a very polite and helpful gentleman called Richard. He told me w... See more

Rated 5 out of 5 stars

Naomi was amazing. It took 40 mins on hold and she wasn't able to solve the issue remotely and ended up booking an eng appointment for me. However she kept me updated throughout and was super nice abo... See more

Rated 5 out of 5 stars

I am a very new customer of Community Fibre. A day or so after signing up with the Sales Office, I remembered something I wanted to ask, so I went through to Customer Services and spoke to Lincoln. H... See more

Company details

  1. Internet Provider

Written by the company

We’re Community Fibre, London’s best quality broadband provider and we’re on a mission to deliver faster, more affordable and sustainable connections to this amazing city’s residents and businesses while helping to bridge the digital divide in London communities. We use the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and it is up and running over 99.9% of the time with no peak-time slowdowns. With us, you get excellent rated service, unbeatable speeds and outstanding reliability right from the get-go. Why compromise? Switch with confidence to our award-winning network from just £19/month at communityfibre.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

93K reviews

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4.7

All reviews

(93,089)

23,443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

excellent service

I would like to commend Nico for an outstanding call. He conducted the negotiation and confirmation of my new contract with great skill, ultimately securing the most favourable offer available. A five-star experience in every respect.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience as a happy…

I had a fantastic experience as a happy customer. The service was good and gave me a reasonable offer to stay in business for future. I am going to continue business for next 24 months. The staff (Lungi) was friendly and professional, and everything handled professionally. I am really happy with overall experience and would recommend to others.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Quick service and fast internet

Ermal from Community Fibre set up our internet so quickly, super friendly service too. We were previously with EE and didn't have internet for three weeks so we switched to Community Fibre. They booked in the set up within 2 business days and within 1 hour, internet is now working with very strong signal, and much faster than what we had with EE. Thank you Ermal (F0084).

August 11, 2026
Unprompted review

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