Efaz, the guy who installed all the technical stuff was absolutely excellent. Answered all my questions with patience and clarity. Explained how the equipment worked and the follow-up customer ser... See more
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We’re Community Fibre, London’s best quality broadband provider and we’re on a mission to deliver faster, more affordable and sustainable connections to this amazing city’s residents and businesses while helping to bridge the digital divide in London communities. We use the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and it is up and running over 99.9% of the time with no peak-time slowdowns. With us, you get excellent rated service, unbeatable speeds and outstanding reliability right from the get-go. Why compromise? Switch with confidence to our award-winning network from just £19/month at communityfibre.co.uk
Contact info
77 Hatton Garden, EC1N 8JS, London, United Kingdom
- 0800 082 0770
- communityfibre.co.uk
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Good and quick service by Alex
Fantastic and quick service offered by…
Fantastic and quick service offered by Angela!!!
Just got my wifi installed today
Just got my wifi installed today. The two individuals who installed the wifi Gabriel and Otavio were extremely friendly. Did the setup super quick and explained everything properly and answered whatever questions I had regarding the new wifi. Great customer service.
Absolute Legends.
Ty was helpful and understood my needs…
Ty was helpful and understood my needs to run through all the possible combinations with me.
After contacting Community Fibre
After contacting Community Fibre, Yaya and Senzo have responded professionally to all my questions and updated my contract request swiftly. They explained all my updates options and made sure that I would switch to the contract which would benefit me and my family the best. I am very happy with the service and the quality of Community Fibre as my internet provider.
Your engineers turned up at the right…
Your engineers turned up at the right time very polite and clean workers ,very satisfied with job they done.Thanks.C Stow
Very friendly staff
I was helped by Jack, he was super friendly and helpful. All the staff I’ve talked to have made the installation and setting up process very smooth.
I originally spoke with a Customer …
I originally spoke with a Customer Services Adviser who failed to resolve issues of concerns. I called again and Naomi answered, she was very Prifessional, listened attentively to my issues of concerns and satisfaction resolved them. I was lucky and happy to have been dealt with by Naomi.
EXCELLENT SERVICE
Easy to get through on phone, immediate action and Andy on the other end knew her product.
I have contacted customer service today…
I have contacted customer service today for some requests i had about my house internet. I spoke with Naomi and she was very helpful, quick and polite.
Alex is a community fibre star!!
Alex supported me with my query and was very supportive, easy to communicate with and personable. He was diligent in explaining my query back to me as well as next steps, and what to expect going forward, which is refreshing and a true example of excellent customer service. Thank you again!
Shawn john i3552 was great
Shawn john i3552 was great, arrived promptly after notifying me of visit. Identified the issue with modem and replaced together with using another port on telephone pole for improved signal strength. Great service. Many thanks, Tony
Damon was friendly and worked quick
Damon was friendly and worked quick! He was very tidy and cleaned everything away. It was overall a very positive service and a great service received all round.
Ceaser was very knowledgeable
Ceaser was very knowledgeable, direct and was able to help me upgrade and get all the services I required without any delay. Pleasant experience
Milo was very friendly, kind and efficient
Milo was very friendly and kind. i had issues with my connection and he gave very clear instructions on how to reset it, upon failure he promptly booked an engineer and was extremely apologetic. exceptional customer service
Why didn’t I move earlier?
After talking to Virgin Media about my contract, they were absolutely useless, as usual, offering lesser prices very slow slowly but nowhere near what community fibre broadband could offer me.
I rang community fibre and call was answered in 25 seconds. Brilliant service and 1 to 1 call with a very obliging human.
I booked installation for two days time and the engineer arrived on time and completed the work in two hours. What a different service from what I’m used to.
Jake G was my engineer who was very knowledgeable in his trade. A pleasure to have him in my house and went beyond the call of duty to help out. I cannot recommend this company anymore for the service and care and fairness in pricing that they give. 
Thomas was patient and knowledgeable
Tomas was patient and knowledgeable. He explained everything I needed to do in a way that I understood and put me at ease. Although it was a long phonecall, Tomas was polite and professional at all times. He's a credit to your customer services!
Nico was very helpful and good
Nico was very helpful. Polite and knew the business
Very quick and understanding
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