Community Fibre Reviews 

Alex supported me with my query and was very supportive, easy to communicate with and personable. He was diligent in explaining my query back to me as well as next steps, and what to expect going forward, which is refreshing and a true example of excellent customer service. Thank you again!

Shawn john i3552 was great, arrived promptly after notifying me of visit. Identified the issue with modem and replaced together with using another port on telephone pole for improved signal strength. Great service. Many thanks, Tony

Damon was friendly and worked quick! He was very tidy and cleaned everything away. It was overall a very positive service and a great service received all round.

Ceaser was very knowledgeable, direct and was able to help me upgrade and get all the services I required without any delay. Pleasant experience

Excellent service. Wick was very helpful!

F1987 , Gary sue was fantastic, was quick and affect ,

Milo was very friendly and kind. i had issues with my connection and he gave very clear instructions on how to reset it, upon failure he promptly booked an engineer and was extremely apologetic. exceptional customer service

After talking to Virgin Media about my contract, they were absolutely useless, as usual, offering lesser prices very slow slowly but nowhere near what community fibre broadband could offer me.
I rang community fibre and call was answered in 25 seconds. Brilliant service and 1 to 1 call with a very obliging human.
I booked installation for two days time and the engineer arrived on time and completed the work in two hours. What a different service from what I’m used to.
Jake G was my engineer who was very knowledgeable in his trade. A pleasure to have him in my house and went beyond the call of duty to help out. I cannot recommend this company anymore for the service and care and fairness in pricing that they give. 

Tomas was patient and knowledgeable. He explained everything I needed to do in a way that I understood and put me at ease. Although it was a long phonecall, Tomas was polite and professional at all times. He's a credit to your customer services!

Nico was very helpful. Polite and knew the business
Very quick and understanding

I spoke to Timothy yesterday who was helpful and did try to resolve my issue, although I felt the conversation lacked empathy. I asked if my monthly bill could be reduced, but the best offer I was given was just £2 less, which was disappointing.

Community Fibre claims to be the cheapest network provider in the area, but a friend of mine has since found a cheaper deal with Virgin Media. This makes me question that claim and whether Community Fibre is still offering competitive prices to existing customers.

Shawn John did a good job. Punctual, polite, and quick to diagnose and solve the problem. Couldn't ask for more

They make it very difficult to cancel your contract. I was on a call and waited hours to get through to an operator to cancel, why make it so difficult?

Good service

Khaya was a great help.

He resolved the internet dropping issue we had.

Tummie was very professional and patient. She explained every step. Thank you

Took ages to get here but then went very well and quickly thanks to Miley.

Coco was very helpful and has updated my contract with 2 additional routers

Charles is a fantastic engineer. So polite, knowledgeable and was very helpful to me, he happily set up my devices and was nice to meet him. I think community fibre is definitely one of the best when it comes to customer services, from an initial call through to the completed work. Thanks again Charles

I wasn’t rushed to take the steps inorder to restore my password. Khaya was very helpful and patient and took the time to explain the steps I was taking.