OK, so I originally signed up for a Three but it turns out there was little to no coverage in my area. All our numbers had already ported ovef so I thought it would be a total nightmare to sort out. I... See more
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Review summary
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Reviews shaping this summary
⸻ ⭐️⭐️⭐️⭐️⭐️ Outstanding Support from Josh and the team I had been struggling with some frustrating network issues, and Josh went above and beyond to get everything sorted. He was patient,... See more
Company replied
Hi I just want to say Cristal she is amazing worker highly skills communication and the boss is should be attention because in my view she deserves wages increase, to all my overall experience Crista... See more
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Company details
Information provided by various external sources
Compare the Networks is a free service, offering mobile phone packages helping business to communicate with employees and customers more cost effectively. We are a nationwide independent mobile phone specialist, excelling in mobile phone business plans to suit all business types from Sole Traders to Limited companies. We concentrate on saving your business money and keeping up good customer relations through our totally free service!
Contact info
United Kingdom
- 01743598025
- info@xtraphones.co.uk
- comparethenetworks.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CTN was able to find me a better deal…
CTN was able to find me a better deal then I could elsewhere across all networks. Very quick to action the contract and accessories too.
Just be aware that this is a business contract with no cooling off period so make sure you’re happy to commit before you sign.
May 1, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words! We're delighted to hear that we were able to find you a better deal than you could elsewhere across the networks, and that we got your contract and accessories sorted quickly. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
Jack was exceptionally friendly and…
Jack Evans was exceptionally friendly and helpful: talked me through the process of upgrading my phone very efficiently and clearly, and I appreciated his candour and honesty about which package would best suit my needs, encouraging me not to spend extra on a contract or phone with features I wouldn't realistically use. Great experience, and helped me sort out something I'd been putting off for years in 20 minutes!
April 30, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, James! We're thrilled to hear that Jack Evans was able to talk you through your phone upgrade so efficiently and help you find a package that genuinely suited your needs. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
I first of all got called from a lady…
I first of all got called from a lady called Alice. We had a great initial conversation, although I was busy at the time she offered to call me back which they did, after Alice pretty much triaged me to see what she could do and what I was already getting, she then passed me over to her colleague, name was Aaron real swell guy. Knows what he talks about and doesn’t beat around the bush , great company I look forward to seeing what they are made of.
April 29, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words! We're delighted to hear that Alice and Aaron looked after you so well, from the initial conversation through to talking you through what we could offer. It really means a lot that you took the time to share your experience, and we look forward to assisting you again in the future. The Compare The Networks Team
Cold callers adding to spam
Contacted me with no prior request for a call. Advised they got my number from cookies.
I didn't provide my details for this company to contact me and I have never demonstrated any intent for a call.
Rude staff - terrible model
April 29, 2026
Unprompted review
Reply from Comparethenetworks
Hi Ben, we're very sorry to hear about the unsolicited call you received and the way our staff came across. We understand how frustrating this must be and we sincerely apologise for the inconvenience caused. Please contact our customer support team directly so we can investigate this as a matter of urgency and work to resolve it for you as quickly as possible. The Compare The Networks Team
I ordered a new phone with these…
I ordered a new phone with these compared to networks.com and the SIM card come they said that the SIM card would be changed over from my Vodafone account 202 within 15 minutes that was on Friday now it’s Tuesday still not connected. I’ll run a business online of this phone. They knew that this is a very poor service. Avoid all costs.
April 24, 2026
Unprompted review
Reply from Comparethenetworks
Hi Shaun, we're very sorry to hear about the issues with your SIM card transfer from your Vodafone account not being completed as promised. We understand how frustrating this must be, especially when you're relying on the service for your business, and we sincerely apologise for the inconvenience caused. Please contact our customer support team directly so we can investigate this as a matter of urgency and work to resolve it for you as quickly as possible. The Compare The Networks Team
New contract
The man was so polite didn’t push anything and gave me a good deal
April 24, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Alan! We're delighted to hear that our team was able to help you secure a great deal on your new contract without any pressure. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
The digital assistant gave an amazing…
The digital assistant gave an amazing answer to a difficult question. She was elequant in her response and patient when dealing with an aged technophobe. Many thanks in resolving the situation. Love you Hannah from accounts.
April 23, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Jay! We're thrilled to hear that Hannah from accounts was able to provide such an eloquent and patient response to your difficult question. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
Rude and incompetent - agent hung up on me
I had an issue with the way my order had been managed and also the information provided to me prior to signing the contract. I called twice to discuss this and on both occasions the agents lacked any professionalism and competence. The first agent with the initial K, constantly gas lighting me and taking no accountability for the poor service I had experienced. The 2nd agent I spoke to with the initial M - agent became very argumentative and rude - subsequently hung up on me. Customer service is non-existent and the staff generally don’t seem to know what they are doing or able to follow any proper procedures. Absolutely disgraceful service, they told me what I wanted to hear to get me to sign and now I feel abandoned. Seriously regret dealing with this company - save yourself the hassle and avoid this joke of a company. I did eventually get through to an agent with the initial K who seemed to be streets ahead of the other two agents in terms of customer service and empathy.
Edit: I see your customer service agents have replied to this review with a standard pre-written message. If you had bothered to check, I have already contacted your company to get things resolved and yet to receive any kind of update.
April 21, 2026
Unprompted review
Reply from Comparethenetworks
Hi Zeeshan, we're very sorry to hear about your experience with our agents and the way your order was handled. We understand how frustrating this must be and we sincerely apologise for the inconvenience caused. Please contact our customer support team directly so we can investigate this as a matter of urgency and work to resolve it for you as quickly as possible. The Compare The Networks Team
Reply from Comparethenetworks
Thank you so much for your kind words, Brandon! We're thrilled to hear that you found our service helpful, smooth and fast. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
DO NOT SIGN THE CONTRACT
Avoid this company. Once you sign the contract, you are effectively trapped with no reasonable way to terminate. Customer service is consistently hostile, and I have had multiple calls ended on me. Every issue is dismissed with “you signed the contract, so too bad.” This is not acceptable — I would strongly recommend going elsewhere.
April 13, 2026
Unprompted review
Reply from Comparethenetworks
Hi Will, we're very sorry to hear about your experience with your contract and our customer service. We understand how frustrating this must be and we sincerely apologise for the inconvenience caused. Please contact our customer support team directly so we can investigate this as a matter of urgency and work to resolve it for you as quickly as possible. The Compare The Networks Team
Great experience upgrading my phone
Matthew and Courtney were both super helpful and friendly on the phone. It was simple and straightforward so didn’t take too much of my day to upgrade and they got me a new phone with less to pay each month, so a win-win! Would highly recommend. Thank you both.
April 8, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Pirouettes & Pullbacks! We're thrilled to hear that Matthew and Courtney were both so helpful and friendly in getting you upgraded to a new phone with a better monthly deal. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
Josh was a great lad helped thoroughly…
Josh was a great lad helped thoroughly to change my contract to a better deal and phone!! Can highly recommend this young chap
March 31, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Joel! We're delighted to hear that Josh was able to help you find a better deal on your contract and phone. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
I dealt with Matty today and he was…
I dealt with Matty today and he was efficient ,professional and very helpful highly recommend ,very happy customer
March 31, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words! We're thrilled to hear that Matty was efficient, professional and helpful. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
Great customer service
Great customer service
Great customer service, jack was very professional and completed everything brilliant
March 19, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, David! We're delighted to hear that Jack was professional and completed everything brilliantly. We truly appreciate your feedback and look forward to assisting you again in the future. The Compare The Networks Team
Great customer service
Great customer service, jack was very professional and completed everything brilliant
March 30, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Mathew! We're thrilled to hear that Jack was professional and completed everything brilliantly for you. We truly appreciate your feedback and look forward to assisting you again in the future. The Compare The Networks Team
Happy with service
Happy with service from Matthew and also Courtney
Both sorted out my new phone and at the price I was happy with
March 26, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Dean! We're delighted to hear that Matthew and Courtney were able to sort out your new phone at a price you're happy with. We truly appreciate your feedback and look forward to assisting you again in the future. The Compare The Networks Team
Absolutely lovely service
Absolutely lovely service, sorted out by Jack. Brilliant help and very straightforward, would recommend
March 27, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Brandon! We're thrilled to hear that Jack was able to sort everything out for you and made the process straightforward. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
Bill Discussion
Had a call to discuss my phone bill due to it slowly creeping up and how I could possibly reduce it. By the end of the call, my bill got reduced and I was a happy customer.
March 26, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Jurdine! We're delighted to hear that we were able to review your phone bill and bring it down for you. It's great to know you ended the call as a happy customer. We truly appreciate your feedback and look forward to assisting you again in the future. The Compare The Networks Team
Jack was an absolute star and very…
Jack was an absolute star and very professional - he was extremely helpful and guided me through the process of upgrading my phone superbly - highly recommended
March 26, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Sarah! We're thrilled to hear that Jack was an absolute star and guided you through your phone upgrade so professionally. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
Matty was very polite and helpful
Matty was very polite and helpful. He explained everything clearly and i got a great deal on my new phone contract
March 24, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your kind words, Lisa! We're thrilled to hear that Matty was able to help you find a great deal on your new phone contract. We truly appreciate your recommendation and look forward to assisting you again in the future. The Compare The Networks Team
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