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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⸻ ⭐️⭐️⭐️⭐️⭐️ Outstanding Support from Josh and the team I had been struggling with some frustrating network issues, and Josh went above and beyond to get everything sorted. He was patient,... See more
Company replied
Hi I just want to say Cristal she is amazing worker highly skills communication and the boss is should be attention because in my view she deserves wages increase, to all my overall experience Crista... See more
Company replied
Company details
Information provided by various external sources
Compare the Networks is a free service, offering mobile phone packages helping business to communicate with employees and customers more cost effectively. We are a nationwide independent mobile phone specialist, excelling in mobile phone business plans to suit all business types from Sole Traders to Limited companies. We concentrate on saving your business money and keeping up good customer relations through our totally free service!
Contact info
United Kingdom
- 01743598025
- info@xtraphones.co.uk
- comparethenetworks.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aaron from plan.com
Aaron was really helpful today, provided me with reassurance and good explaination of the contract and benefits I would gain from choosing his team
February 11, 2026
Unprompted review
Reply from Comparethenetworks
Hi Elin, thank you so much for your wonderful review! We're delighted to hear that Aaron was able to provide you with reassurance and a clear explanation of the contract and benefits. Aaron will be thrilled to know his help made a difference. We're here if you need anything else in the future!
Jack was extremely efficient
Jack was extremely efficient, knowledgeable and a pleasure to deal with.
February 13, 2026
Unprompted review
Reply from Comparethenetworks
Hi Mr Moxon, thank you so much for your fantastic review! We're delighted to hear that Jack was extremely efficient—he’ll be pleased to know his support made a difference. If you need any further assistance, we’re always here to help!
I’ve just switched from EE to O2 and…
I’ve just switched from EE to O2 and Josh from Compare the Network was absolutely great. So incredibly patient and helpful with the changeover. He explained everything with clarity making the process much easier than I thought was possible.
February 10, 2026
Unprompted review
Reply from Comparethenetworks
Hi Joy, thank you so much for your wonderful review! We're delighted to hear that Josh was patient and helpful during your switch from EE to O2, making the process clear and easy for you. Josh will be thrilled to know his support made a difference. We're here if you need anything else in the future!
I had call asking if I was near EE out of contract
I had call asking if I was near ee contract coming up for early renewal,I have. 6 contracts with ee..I was then put through to a guy called Josh,this guy was very easy to deal with and went through stuff slowly and it all made sense. Very good service sold me the deal.. cheers josh
February 10, 2026
Unprompted review
Reply from Comparethenetworks
Hi Mr Moxon, thank you so much for your great review! We're delighted to hear that Jack was extremely efficient—he’ll be pleased to know his support made a difference. Please don’t hesitate to reach out if you need anything else in the future!
This company has attempted to call mr…
This company has attempted to call mr at least once a week for several months now. I have no idea where they got my information from to do so.
February 10, 2026
Unprompted review
Reply from Comparethenetworks
Hi Daisy, we're truly sorry for the repeated calls and any frustration this has caused. We understand how upsetting this must be and want to resolve it quickly. Please contact us at info@comparethenetworks.com so we can look into this and stop the calls. Thank you for bringing this to our attention.
5 Stars, Aaron Shenton
The gentleman we had dealings with, Aaron Shenton was absolutely brilliant, he was a superstar, our bill has been significantly reduced and his help with everything from reading through contracts and explanations for every last detail was great, I can not fault him.
February 6, 2026
Unprompted review
Reply from Comparethenetworks
Hi Mel, thank you so much for your fantastic review! We're thrilled to hear that Aaron Shenton provided such brilliant support and helped reduce your bill while guiding you through all the details. Aaron will be delighted to know his efforts made a difference. Please don't hesitate to reach out if you need anything else in the future!
Josh was very helpful in sorting out…
Josh was very helpful in sorting out the perfect contract for me.I ended up with a very reasonable deal. I would definitely recommend this company. One happy customer!
February 6, 2026
Unprompted review
Reply from Comparethenetworks
Hi Deb, thank you so much for your fantastic review! We're delighted to hear that Josh was able to help you find the perfect contract at a great price. We'll be sure to pass your kind words on to him. If you ever need assistance again, we're always here to help!
My call with Aaron was worthwhile
My call with Aaron was worthwhile. He carefully listened to my needs and gave me an affordable offer. I’m happy I received my two orders today: an iPad and an iPhone.Thanks Aaron for your dedication
February 3, 2026
Unprompted review
Reply from Comparethenetworks
Hi Kennedy, thank you so much for your wonderful review! We're delighted to hear that your call with Aaron was worthwhile and that he was able to find an affordable offer that met your needs. Aaron will be thrilled to know his dedication made a difference. Enjoy your new iPad and iPhone, and we're here if you need anything else in the future!
Comparethenetworks conned me to sell a…
Comparethenetworks conned me to sell a business to business contract. The contract has no 14 days cooling off period. The salesman was pushy and took my details over the phone. It was not mentioned that I was signing a business contract. I DO NOT have a business. Customer care on the phone is extensive rude and do not listen. Their wording are your mistake if you signed. But I was never mentioned any such clause on the phone. The paperwork was rushed to have my name printed while the conversation was going on. There is abuse of mistrust, mis selling by keeping quiet if the clause that take away all consumers rights. Stay away from phone salesman and the company.
February 3, 2026
Unprompted review
Reply from Comparethenetworks
Hi Girija, we're truly sorry to hear about your experience and understand how upsetting this must be. We never want anyone to feel pressured or misled, especially regarding contract details. Please accept our sincerest apologies for the frustration caused. We'd like to investigate and resolve this for you—kindly contact us at info@comparethenetworks.com so we can make things right. Thank you for sharing your feedback.
Great Customer Service and Amazing Deals!
Aaron was very helpful and efficient as I needed a new phone with a very specific camera function (for photographing fine detail close up shots) and ample storage. Aaron had in-depth technical knowledge of the different phones available and was able to recommend a great phone and deal to meet my needs and budget. I couldn’t have asked for more. I highly recommend Compare The Networks. Twice now they’ve come to my rescue and consistently offer brilliant customer service and support throughout. It’s also a bonus to speak directly to a person when you call them unlike so many other telecoms companies.
January 29, 2026
Unprompted review
Reply from Comparethenetworks
Hi Sally, thank you so much for your wonderful review! We're delighted to hear that Aaron provided you with helpful and knowledgeable service to find the perfect phone for your needs. It's great to know we've been able to support you twice now, and we're always here if you need any assistance in the future.
Cold call!
I thought companies needed consent from individuals before making cold calls. Clearly not the case, asked the call handler repeatedly were my number / information came from. Couldn't give me a straight answer. The call handler was rude & full of attitude, even laughing on the call. This is very concerning as my personal data is with this company & holding my data against UK GDPR rules.
January 28, 2026
Unprompted review
Reply from Comparethenetworks
Hi Adam, we're very sorry to hear about your experience and understand your concerns regarding your personal data and the call you received. We take data protection seriously and would like to investigate this further to resolve the issue. Please contact us directly at info@comparethenetworks.com so we can assist you promptly. Thank you for bringing this to our attention.
World class skills communication
Hi I just want to say Cristal she is amazing worker highly skills communication and the boss is should be attention because in my view she deserves wages increase, to all my overall experience Cristal she is the best! I meaning very rare I do reviews
But she deserves the best don’t hesitate in doing business or change net works you got the 1 in the world.
January 27, 2026
Unprompted review
Reply from Comparethenetworks
Hi luis augusto, thank you so much for your fantastic review! We're thrilled to hear that Crystal provided you with such amazing support—she truly is a valued member of our team and will be delighted by your kind words. Your encouragement means a lot to us, and we're grateful you took the time to share your experience. If you ever need any assistance, we're always here to help!
Great customer care
Great customer care. Friendly people. Had a guy called josh to help me through the change. Very nice guy communication was clear and understood.
January 23, 2026
Unprompted review
Reply from Comparethenetworks
Hi Will, thank you so much for your great review! We're delighted to hear that Josh provided clear communication and friendly support during your change. I'll be sure to pass on your kind words to him. We're here whenever you need us!
I’ve been speaking to Crystal for a few…
I’ve been speaking to Crystal for a few months now and she is one of the nicest person I’ve spoken to. Really professional, considerate and extremely helpful. She goes up and beyond each time. She is so calm.
January 22, 2026
Unprompted review
Reply from Comparethenetworks
Hi Louisa, thank you so much for your wonderful review! We're absolutely delighted to hear that Crystal’s professionalism, kindness, and calm approach have made such a positive impact over the past few months. She will be thrilled to know her efforts are appreciated. We're always here to help whenever you need us—thanks again for choosing Compare The Networks!
Very happy with this company it was…
Very happy with this company it was quick great service and a great team would recommend the company to everyone .will definitely use this company again brilliant
January 22, 2026
Unprompted review
Reply from Comparethenetworks
Hi Miss Tracy Valerie Maxwell, thank you so much for your fantastic review! We're thrilled to hear you found our service quick and enjoyed working with our team. Your recommendation means the world to us, and we can't wait to assist you again in the future. Please don’t hesitate to reach out whenever you need us!
Aaron was a pleasure to talk to and…
Aaron was a pleasure to talk to and went over different options available thank you Aaron
January 22, 2026
Unprompted review
Reply from Comparethenetworks
Hi Heather, thank you so much for your wonderful review! We're thrilled to hear that Aaron was a pleasure to talk to and helped you explore the different options available. Aaron will be delighted to know his support made a positive impact. We're here whenever you need us—thanks again for choosing Compare The Networks!
Aaron saved my at least £15 a mth
Aaron saved my at least £15 a mth
January 22, 2026
Unprompted review
Reply from Comparethenetworks
Hi Carole, thank you so much for your fantastic review! We're thrilled to hear that Aaron was able to save you at least £15 a month—that's a great saving! Aaron will be delighted to know his help made such a difference. We're always here if you need any more assistance in the future!
An awful company that hound you weekly…
An awful company that hound you weekly with calls - it drives you mad!
January 22, 2026
Unprompted review
Reply from Comparethenetworks
Hi Matthew, I’m really sorry to hear that our calls have been overwhelming and frustrating for you. We never want to cause any distress and appreciate you bringing this to our attention. Please email us at info@comparethenetworks.com so we can address this directly and improve your experience. Thank you for your feedback.
i recently left a mobile phone company…termination fees
i recently left a mobile phone company three i dealt with this company through compare the networks,their termination fees were very high but have been covered by my new supplier Kynex,who have agreed settlement in full,however in the process of changing networks i had to deal with an operative who was both obnoxcious and unhelpfull making it very difficult for me to get the pat codes of my mobile phones.
He was both rude and threatening,and told me i also needed to pay a termination fee for leaving them,this was a figure in thousands,i feel it is unreasonable and wrong, he has now put this in the hands of a legal company who are charging me interest while waitimg to pursue this in i presume the court.
Networks such as compare the network have only one
motivation,to make money and treat everyday people in a crass way, i would not recomend this company to anyone
January 20, 2026
Unprompted review
Reply from Comparethenetworks
We're truly sorry to hear about your experience, Hans. It's upsetting to learn that the process of obtaining your PAC codes was so difficult and that you felt treated unfairly regarding termination fees. Please reach out to us at info@comparethenetworks.com—we want to understand more and work with you to make this right. Thank you for sharing your feedback.
Great
Great! Easy switch over with Aaron! He could sell rice ro the Chinese though.
January 19, 2026
Unprompted review
Reply from Comparethenetworks
Thank you so much for your fantastic review, Mark! We're thrilled to hear that Aaron made your switch over so easy—he'll be glad to know he made such a great impression. If you ever need anything else, we're always here to help!
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