Comparethenetworks Reviews 1,029

Jack was really great. Professional but friendly and very patient with me. Great customer service skills

Josh was extremely helpful and nothing was too much trouble, he was very knowledgeable and I found him to be very polite, cannot thank him enough for his professional service and help

Aaron at compare the network as always looked after me over the last 8+ years! Every time looked for an upgrade he has sorted me the best deals! Very prompt and professional!

Just renewed my contract with Aaron Shmenton, managed to get my price down and nice simple process. Highly recommend

Good service

Brilliant service from Josh, very attentive and professional. Showed me the ‘deal’ I was on was ripping me off and set me up with a great contract and a shiny new phone to boot. Appreciate the help my man!

My phone was due an upgrade and so I was passed on to Josh. He explained all the different phones and features and helped me decide the perfect phone for me. He has so much knowledge on phones and who has the best signal in different areas. He even got my bill reduced. He's the best and deserves a pay rise!

Awful service, missold a phone on a business plan when I dont even have a business. Phone came in the wrong colour. Wouldn't let me return.
Scammers

in 2024 I had a cold sales call from ComparetheNetworks.com. I was about to change the network because of signal issues. They offered a good deal from Three network and I migrated to Three. After migration within a week I realised the signal issue is there in Three network also. So, I requested them for a cancellation of contract to which they denied the cancellation and asked me to pay the whole 2 years contract money ( which anyways I was not going to pay). They also mentioned that if Three mobile confirms there is a signal issue they are happy to let go of me.

I called up Three and they were very supportive and confirmed the issue will not be resolved soon because of technical complexity in my area. But ComoareTheNetworks did not let me go even after this confirmation. They almost threatened me with all the charges and the way they spoke to me was very very rude. Since I had other things to attend, I continued with my life and in 2025, when I had some time - I some how manage to speak to Three again and again they were very very helpful and confirmed that I can leave Three since there is technical issues which they cannot resolve immediately. Again CompareTheNEtworks was NOT SUPPORTIVE AND CREATED a lot of issues. Ultimately - I manage dto move of their contract.

NEVER EVER FALL IN THE TRAP OF COMPARETHENETWORKS.com !!

Expert advice and service from Chris, who found me a new contract with a significant monthly saving. No fuss whatsoever and always at the end of the phone if you have any questions. Highly recommended! Thank you for a seamless switch over!

Thanks to everyone in the office who helped me with my new 3 SIM card. After having a bad time with my previous provider. Also having the patience with me while my SIM card was being sorted out!
Kiran K

Brian called from compare the networks a short while ago informing me my EE contract was “up for review”, told me my signal was poor and that I was paying too much. He could save me money. I do not personally have a contract with EE, I am unsure how he could possibly inform me of such claims other than to scam me out of more money. From reviewing other comments on EE and O2 websites, they appear to be a scam providing lengthy contracts and no cooling off period after finding out your 18 month contract has actually been signed up for 36 months, with higher costs involved. I also am unaware of how they are going to improve my signal, should I have an issue.

Crystal was excellent...persistent...but Im glad she was as I was benefitted. Crystal should get a promotion...she was patient, courteous and kind.

Kieron who I dealt with was great - very clear in explanation - uber pilot and made the whole transaction easy - im getting a better phone and paying less so thank you to him a credit to the company

Crystal is the best. I had the most delightful experience with her customer service — truly a breath of fresh air! From start to finish, I felt genuinely cared for. She was not only knowledgeable and efficient, but also incredibly kind, patient, and attentive to every detail. It’s rare these days to find service that feels both professional and personal, but Cristal absolutely nailed it. Pius

Very happy with customer service and overall good experience .

Brian called me 3 times ,I couldn't talk to him and kept postponing. He never gave up. He referred me to Crystal she was emaculate.very patient and chat and the conversation was flowing. She advised me and talk through evert stage. I would recommend anyone to these two.

Ben was very helpful and professional in the way he did the business for me