Compare Your Parking Reviews 

Absolutely bizarre that after booking we were told to call a mobile number 30 minutes before arrival to arrange collection from the drop off site. You also had to pay for the airport charges to enter the drop off area when you arrived, it is not covered by the park and ride services. There were typos in the confirmation email and it felt deeply unprofessional. We did not feel like it would be safe to leave our car with them and therefore we tried to cancel the booking, feeling confident this would be possible to do since we had also paid for cancellation protection. We were very wrong!

It was absolutely awful - would not allow us to cancel the parking within an hour of booking. Customer service was rude and unhelpful. I will never use this again and I will actively tell other people to not use your service. It was the worst experience I've had for many years, I also think it is a con to call themselves a 'compare parkin' system when they're not actually comparing parking with other companies - they are a single company who are falsely advertising services.

Running a scam website they put your car in unsafe and uninsured location. Have reported to bank as well as report fraud. This should not be alowed

DO NOT USED THIS COMPANY!!! Firstly, we booked to drop off the car at 4:00 pm on 4 August. I called at approximately 3:30 pm to let you know that we were on our way. However, despite making several calls, we were not able to hand over the car keys until approximately 4:35 pm.

We were travelling with three small children, and as a result of the significant delay in collecting our car, we had to rush through the airport and customs in order to catch our flight. This caused unnecessary stress and put us at risk of missing our flight, entirely due to the delay in your service.

Unfortunately, our experience upon returning on 19 August was equally concerning. When we collected the vehicle, there was a strong smell of alcohol inside the car. In addition, both headrests on the driver's and front passenger's seats had been removed.

I do not understand why the headrests had been removed in the first place, and I am extremely concerned as to why anyone handling my vehicle would have removed them without any explanation or apparent reason.

I have previously used Meet & Greet services with other companies at different airports, and I have never experienced anything like this. I chose this company based on the positive ratings displayed online, including the 4.4/5 rating, and therefore expected a much higher standard of service.

Instead, the service we received was unacceptable from both the drop-off and collection stages of our journey.

This comparison website works... unfortunately, really well to enable prospective customers to book for parking in less than reputable parking sites and does nothing to prevent it or rectify when there is a complaint - as has been my case, and lots of others looking at the rating and reviews on here. I wish i had paid more attention to reviews beforehand but definitely learning my lesson and trying to calling out a terrible service that should not be allowed to continue. The site provided completely ignored our calls - which they request as part of the confirmation process that Compare Your Parking provides, and left us stranded without parking hours before departure. Despite complaints raised i had no reply from Compare Yiour Parking until i used their automated review email to challenge them into looking at my complaint. I was then given a reply and copied on the email sent to "Park & Ride Bristol" asking for a their feedback... nothing else since, nor reply nor refund.. DISGRACEFUL by any standards.

I had a terrible experience with a parking I booked through your website - it was so dodgy it should be illegal. And I am not interested in you passing the ball to them because the fact is - you should check who you do business with, and if they have catastrophic reviews, which they do - should probably not do business with them.

I would strongly advise people to avoid this company based on my experience.

I booked a Meet & Greet service at Heathrow for 2 nights / 3 days and followed their instructions exactly. I called before arrival, called again when I reached Terminal 5, and was directed to a man wearing black who had my registration number on his phone and identified himself as the driver. I handed over my car and key as instructed.

When I returned, the company told me they couldn’t find my booking and had no idea where my car was. I called repeatedly, sent them my booking confirmation and was told someone would call me back — nobody did.

I ended up speaking to airport police because at that point I genuinely didn’t know if my car had been lost, abandoned or stolen.

The only reason I found it was because I tracked it myself using the Audi app. It had been left in the Short Stay car park at Terminals 2/3, despite me flying from Terminal 5.

Even after finding it, I couldn’t drive it because the key I had handed over was missing.

I had to pay around £135 for an Uber home, then drive back to Heathrow the next day with my spare key, losing several more hours of my time, and pay around £300 just to get my own car out of the car park.

My original Audi key is still missing, meaning I now also have to pay around £480 for a replacement/programmed key and deal with the security issue of someone potentially still having access to my car.

On top of that, the car had a flat/deflated tyre and displayed a gearbox malfunction warning after I recovered it, which I now have to get investigated.

My direct losses are already close to £1,000, before any further vehicle repair costs.

What shocked me most is that if I hadn’t had the Audi tracking app, I genuinely don’t know how I would have found my car.

This was an incredibly stressful and upsetting experience, especially being left alone at Heathrow late at night with no car, no key and no clear explanation.

I would not use this company again and would urge anyone considering booking with them to be extremely cautious.

Horrible, booked meet and greet for Terminal 4 Heathrow. Doesn’t say they don’t do this service anymore given terminal 4 undergoing reconstruction work. Was told to go to long stay car park. The man arrived 40mins after I got there (remember meet and greet)

Then on the way back had to go to long stay car park, then had to to wait more 30mins as well. Said pls call when you get baggage which we did and still not there. Paid premium service and got worse than normal. Better to have booked long stay car park then would not have had to wait for them. Terrible terrible service…specially when you have 3 kids as well!!!

On top of that the guy has the bloody cheek to talk back with attitude

Will definitely read review first before booking

Booked Mayfair Parking through Compare Your Parking and they damaged my car. I pointed out what I saw to the delivery driver and discovered further damage when I got home. Mayfair refuse to offer any helpful response, including ref the damage I pointed out on collection. I contacted Compare your Parking for support. They promised to respond but have not. Both companies are rip off merchants, not to be trusted, Take your business elsewhere.

Additional information regarding booking CYP-386587

I would like to provide additional details regarding my review.

1. The quoted price during the booking process was £115.00, but I was ultimately charged £120.39.
2. The additional charges were not clearly explained before I completed the payment.
3. After cancelling my booking, I discovered that a £20 cancellation fee had been deducted.
4. I also paid for the cancellation protection option, but £2.90 was still deducted.
5. I believe the pricing was not transparent because I only became aware of these charges after the payment had already been completed.

I have attached screenshots showing:

* The booking confirmation showing the quoted price.
* The payment amount of £120.39.
* The cancellation page showing the £20 deduction.
* My original complaint sent to the company.

I would appreciate a full explanation of all charges and a review of my case.

Thank you.

Assen Kirilov

We have nearly missed a flight from Stansted because of compare meet and greet parking.
I have 1,5year old kid and pregnant wife.
We called the company 40min before we arrived to Stansted and they told us go to other waiting point . When we arrived nobody came to collect the car .
We have to wait other 50min for collection.
They switched off my camera in the car because of the tracking system but I have one external and this one show me car parked 7mil out of Stansted in the field (no security car park)
When we get back a little bit early they ask me pay 20£ extra for early pick up my own car!! And then we have wait other 50min .
Communication with the company is rubbish they don’t let you finish it your call (they just hang up in the middle call) our don’t even pickup the calls.

I booked through them 6 weeks before our travel date. Less than 24 hours before we were due to travel I get a SMS sent at just before midnight saying to take my car to a completely different location and giving a different phone number. In this message there was no reference to my name, or booking reference number and it looked like a phishing attempt to steal my car. I called the number the next morning and a voice just said hello. No introduction as to who the company was. It wasn't until I probed them I was able to get a company name from them and he explained that my booking had been transferred to them. Despite having done intimal research when I then looked into who they had switched me to their reviews were horrendous...! Lost keys, long delays, etc. Every review they had was saying to avoid the provider at all costs and not to use them. So they basically switched my booking to a very poor provider just hours before I was due to travel with no consultation and the whole communication experience was awful. I will never use their service again.

Wish we'd found these reviews before booking. We would have paid the extra £20 for airport parking

We booked on compare the parking.co.uk and won't be booking again

Negatives -
* on arrival, we boarded the bus promptly but then en route stopped twice for people to get on what was already a crammed bus. The luggage compartment was full so the luggage came on with us. Transfer should have taken 10 mins but took 45!

* on return, waited 30 mins after already giving 30 mins notice. When we boarded the bus the driver expected us to wait longer for people on another flight.

On the plus, The driver was pleasant and trying his best with the hand he had been dealt. Management need to take
more responsibility, reduce wait times and add another bus.

Needless to say we won't be using them again.

DO NOT USE this company.
We called at 4.36pm and were told our car was on the way. After waiting 40 minutes we called and the car hadn't even set off. The person on the phone proceeded to tell me it would be there soon. The driver finally called us at 5.59pm and said "the car was dirty and a mess I've taken it to the garage to get it cleaned I'm on my way". He didn't arrive until 6.15pm. Nearly two hours late. And who knows what they had been up to in our car. When I called the guy at the office wouldn't pick up and ignored my calls. I called around 10 times. AVOID.

SHOCKING!! DO NOT USE UNDER ANY CIRCUMSTANCES. Paid for my meet & greet service, dropped car off as arranged, took photos at the airport of my car. When I received my car back there was significant damage all along one side of my vehicle. I took photos whilst still at the airport, with the driver present. I have since been trying to make contact with the company to pay for damages. I've emailed, sent photos, called (been hung up on), whatsapp'd and no one has taken responsibility, apologised or compensated me. This is not a legit company and to be avoided at all costs.

WARNING — PLEASE BE CAREFUL WHEN USING COMPARE YOUR PARKING / NEW FARM, STANSTED

I would strongly advise customers to think carefully before booking parking through Compare Your Parking and using New Farm, Stansted Road, based on my recent experience.

I booked New Farm through the Compare Your Parking platform. When I handed over my vehicle, it was in good condition, and I had no problems with it. However, when I collected it, I discovered significant damage and issues that were not present when I handed the vehicle over.

The damage has now created an unexpected financial burden for my family. More importantly, my vehicle does not appear to be safe to drive in its current condition. Warning indications and other issues are now showing on the dashboard, and I have serious concerns about the vehicle's safety and roadworthiness.

I am also extremely unhappy with the service I received after returning from my flight. My flight landed at approximately 1:45am, yet my family and I were left waiting until approximately 3:00am. I was then told that I had to make an additional £20 payment and was instructed to make the payment by bank transfer through WhatsApp before the matter would be resolved. At that time of night, with my family and I stranded, I felt that I had no reasonable choice but to make the payment.

I also witnessed what I considered to be serious safety concerns involving the New Farm minibus. During the journey, I appeared to see people standing inside the minibus. I was extremely concerned about passenger safety, particularly given the distance involved, which I understand was approximately 70 miles.

I have now looked at online customer reviews and reports raising concerns about similar experiences involving parking operators in the Stansted area. I understand that the BBC has also reported on concerns relating to airport parking operators in the area.
I am sharing my experience so that other customers can make an informed decision before booking airport parking through Compare Your Parking or using New Farm.

I’d give this 0 if I could. Not a company at all, a bunch of cowboys using a bit of wasteland with no actual parking spaces, no office and no shuttle bus that runs repeatedly at Luton airport. They’ve damaged cars too yet they don’t respond. DO NOT USE

The £ 10 pick-up and drop-off charges are in the small print. Very underhanded way of doing business, especially since they add a quarter to the advised fee. Would never use such a company again. Cancelled on principle. If I could see this in the information forwarded to me once the booking was made, why was it not so obvious in the advert or the offer on the comparison site? The cancellation fee was also significant. But just felt it was the right thing to do. I hope that they change their business practices

I was worried about the bad reviews but actually found them to be great! We booked last minute en route to the airport and were collected right away on our return. 10/10

Compare your parking suggested the company “Stansted Parking Services” when I travelled to Ireland for 4 days.
My car was left in the short stay car park instead of being taken off site. When I returned, nobody met me, my car key was left on top of the front wheel of my car, the money from the drinks holder had vanished and I was left with a bill for £267 to get out of the car park.
I left a 1 star review with compare your parking and they followed up with an email asking for the incident to be investigated. Then they did nothing. So they seem to think that it’s ok to expose my car to security risks and do nothing about my £267 bill. Shameful.

Shocking service and attitude. Hidden charges and hold you to ransom. Avoid at all costs.