Stanstedairportparkingservices Reviews 

If it was possible to give 0 stars then I would! DO NOT USE! Left waiting over an hour for the car, to be kept being told it’s on its way. Stop answering my calls. To then find out they left it in the hotel carpark which wasn’t agreed, with the key left on the wheel for her 3 hours!
Awful company

Awful from start to finish. Arrived at the car park which is essentially a muddy field with the worst potholes (we went over one so hard when leaving to be driven to the airport, the driver hard to stop and inspect the car for damage). No signs or directions for where to park, just chaos with car everywhere.

We had called in advance but on arrival where told we would need to wait a there was no-one to take us. Having been told 3 times it would be at least a 15 minute wait and complaining, they said they would take us in a personal car. This appeared and was the filthiest car - we had to wait for the to clear the seats of rubbish, clothes, empty bottles etc..

Before leaving we were charged £20 to cover the airport drop off car park charges - as was the other passenger they put in the car, meaning they were doubling charging for the trip. To make it worse, the driver dropped us of around the back of a nearby hotel, not at the airport - so they could avoid the charges they have just made us pay. Despite the booking confirmation stating they drop you directly to the airport, we ended up at a hotel that was a 10 minutes walk with luggage and up stairs to get to the airport itself.

Return journey was worse. Again we called them and were told to walk back to the hotel for collection - I argued that this was not the service we paid for and they tried to convince me that they paid the hotel which was why I had to pay them - there is no barrier/ANPR at all at the hotel. Left with no choice we walked to the hotel. When we arrived there was another couple waiting and after 25-30 minutes a family turned up as did a single passenger.

After waiting approx 40 minutes a taxi turned up, packed the family, and all other passenger into the car and told us to carry on waiting as they didn't have a car for us. Collection took nearly and hour, and when we arrived back to thge car pck it was the same chaos. We had to find someone who then handed the keys back and walked away - no directions to where the car was in a field of maybe 200 cars. Having spent 15 minutes trying to find my car with no help, we finally crawled out of the field to avoid damaging the car.

Could not recommend less. Rude, augmentative and clearly ripping customers off

They are listed as Premium Park and Ride on the Fly Park Compare website. Here's what I said to them:
Hello,

I booked 'Premium Park and Ride' at Stansted. Despite 4.9 stars on your website, this is a cowboy outfit, and I would encourage you to check them out and consider delisting them. But I believe they are actually Stansted Parking Services.

They wanted an extra £10 each way for airport transfer. This is mentioned in the email, but unmentioned at the point of booking.

That's not a big deal, but this is. They won't respond to their calls or messages, so we were stuck at the airport calling them repeatedly, and poised to book a taxi on return, before they finally arrived. They do private car transfers (not buses, as some of the reviews suggest). It's a muddy field. The reviews are totally out of kilter with out experience and those listed on Trusted Reviews.

Cowboy operation. Understaffed and unfriendly while not even cheap.

Booked this online for a 3 day short stay. I didn’t read reviews and mistakenly assumed I was booking a legitimate park and ride service.

Arrrived to drop car at 5.50am. Car park was unlit and no attendant around, despite seeing multiple empty customer cars left with lights and engines on. Office was open but empty with customer car keys sprawled over a desk for anyone to take. It was spooky and unsafe. Rang the provided number multiple times but got no answer. Other customers turned up and eventually a couple of attendants turned up without apology for the delay.

When we were finally in the taxi we were shown a card reader and asked to pay another £20 before he would set off, it felt more like being robbed at gunpoint than a customer focussed service. This charge was not explained at booking and took the total cost beyond Stansteds official parking service.

The taxi driver was an ununiformed boy racer who didn’t seem to follow the traditional rules of the road and instantly sped through a red light, leaving us to wonder if we would even make it on holiday, let alone have a car there when we got back.

They ask you to phone to arrange the taxi back, despite this they still failed to arrive even close to the agreed time and waited 45 minutes for our taxi. Another group were waiting for 90 minutes for the same taxi and we had to awkwardly get in the car as he told them he would be coming back for them.

Awful experience that I will avoid next time, however the car was fortunately fine when I was eventually returned to it, unlike other reviews I have now read.

Terrible service, and costing £20 more than advertised since they ask for a £20 drop off & pick-up charge when you arrive before taking you to the airport. The ride is in a banger of a people carrier and not a mini-bus and you get dropped off at a hotel 15 mins walk from the airport.

When I left my car keys with the rep I wasn’t given a receipt / email to confirm and on my return I had to wait 30 mins at the pickup location (Hilton hotel). Also my car had been rearranged internally as if someone had used the passenger seat to take a nap 😴.

Unfortunately, we had a very bad experience with SPS Car Parking at Stansted Airport and would not use them again.

When our car was returned to us, it was brought back in a disgusting condition. We were also charged an additional £20 fee, which we were not expecting.

The communication and customer service were extremely poor. The driver did not explain anything to us, and we found it very difficult to locate them when we arrived. On our return to the airport, they were also late picking us up, which was particularly frustrating after a long journey.

We were dropped off at a car park rather than directly outside the airport, which was inconvenient. Even more concerning, the driver was smoking inside the car while we were travelling in it, which we found completely unacceptable.

They did not take any details or properly document the condition of our vehicle when we handed it over. They also provided no assistance whatsoever with our luggage — neither loading it into nor taking it out of the car — and did not even bother opening the boot for us.

When we returned to collect our car, the car park itself was essentially mud and not a suitable place to be handling luggage or collecting a vehicle.

Overall, the whole experience was poorly organised, unprofessional and disappointing. We expected a much better standard of service and would strongly recommend considering other parking options at Stansted.

Took an hour and half to collect us from Hilton hotel, they took £15 cash out of my car .
When got into my car I couldn’t even pull away , I had 2 flat tires ,laughed and refused to help they also made a joke they must have popped it with a screwdriver.
Only when my husband called them they offered to pump ups when getting home in light as I was scared alone with my daughter and 3 Asian men . I have 2 nails in each tyres,

⭐ 1 star

Very disappointing service. I would not recommend this company.

When I dropped off my car, I had to wait around 40 minutes to be taken to the airport. The parking area where the cars are kept is extremely poor — it is basically an open, muddy field, which is not what you would expect from a professional airport parking service.

The problems continued on the way back. I followed their instructions and called 30 minutes before I needed to be picked up, specifically to avoid delays. Despite this, I still had to wait approximately 30 minutes at the airport for the driver to arrive.

To make matters worse, the driver did not drop me off at the proper airport drop-off area. Instead, I was left in the car park of a hotel near Stansted Airport, which was inconvenient and not what I expected from the service.

Overall, the service was poorly organised, communication was disappointing, and the whole experience was stressful and inconvenient. I would definitely not use this company again.

Use customers cars to do pick up and drop off...Shambles of a company. Car got damaged and now not responding. Got 2 replies both asking for pictures which were attached so obviously can't read either.

Scum and deserve to be shut down.

Car had been detailed immediately prior to drop off and was returned with very obvious damage. Prior to accepting return I took photographs and videos of the damage and called the company. I was given a complaints email which I sent the video and photographs too. No response. DO NOT USE THIS COMPANY!

DO NOT USE. Absolute disgrace.

**avoid**
Car park didn’t feel safe
Staff unfriendly
No help with bags
Transit vehicles smelt bad
Had to ring 3 times to find out where pickup was. Which ended up being ten minutes walk outside the airport
The transit vehicle smelt bad again

Booking clearly states Stansted ORANGE CAR PARK - that's what I needed, to be as close as possible for my 83 year old mother. When we called enroute, they told us to go to GREEN CAR Park Row C which is 15 mins walk away. Had to wait for 25 mins on return for the car to turn up - again at GREEN CAR park. Be warned, go elsewhere where you are guaranteed honest information and good service. Will never use SC Parking Ltd again

SC Parking Limited – Stansted Airport - Never Again

What is there to say about SC Parking Limited that doesn’t appear to have been said already. We shall try.

• Very disappointing
• Long wait for the car to be returned
• Car returned with damage
• No response whatsoever to complaint lodged
• Poor telephone service
• Overall unreliable

Not genuine meet and greet

The service we booked for late July 2026 through Compare Your Parking was called ‘Prime Meet & Greet’ but this was not like any other meet and greet service we had ever used before. All other meet and greet services we have used at various airports and particularly London airports have always collected and dropped off the vehicle directly outside the terminal. SC Parking Limited was the exception. This was not made clear at the time of booking. Rather than picking up and dropping off the vehicle in front of the terminal, the customer is directed into one of Stansted’s various car parks (in this case the Orange Car Park), which requires a further walk to the terminal.

Deceptive price

The price indicated was also deceptive, because after the booking was made, we received the parking voucher, which only informed us of further charges after the payment for parking had been made – “Airport Charges: £10 entry and exit charges payable by customer” and “The exit fees are £10 each way. These are set by Stansted Airport and maybe subject to change without notice”. So, we had to pay extra charges, once for dropping off the car and then again after collecting it. In fact, we had to pay £13 on each occasion.

Poor telephone service

The booking voucher received by email stated as follows: -

“Call on 0775 1482 588 30 minutes before you reach Stansted Airport terminal to confirm your arrival time. The driver will meet you at the drop off location: Important: If you don’t call us 30 minutes before arriving, it may delay your check-in and could cost you extra. If you're early or running late, please keep us updated so we can assist you smoothly.”

However, in the run up to our arrival, it took multiple attempts to get an answer to our call. Eventually, the lady who answered the call was very rushed, and her tone was less than entirely polite.

Vehicle returned with damage

On our return once we called them, we had to wait for over 45mins for our car to be delivered. When we examined the car, the near-side (passenger side) wheel rim was badly damaged, and part of the tyre wall had been gouged out.

We pointed this out to the driver who delivered the car back to us. He said he had no authority and could not comment. We stated that we had never had such a bad experience with an airport parking service to which he responded with “Why do you think I am leaving this company?”

We made a complaint via Compare Your Parking who wrote by way of AI to SC Parking Limited asking the company to address our complaint. We are still waiting for a response and clearly, we are not going to get one. It seems the policy is to ignore complaints and unhappy customers.

Conclusion

In our view, this company operates on a less than honest and open basis and misinforms its customers.

• Don’t fall for their dodgy sales pitch and too good to be prices.

• The ‘Prime Meet & Greet’ is most certainly NOT a genuine meet and greet service.

• It is unlikely that any concerns or issues raised will be addressed.

We will never use them again and will likely also avoid booking through the Compare Your Parking portal, who we feel do not appear to vet the companies they recommend, which reflects very badly on them as well.

“S C Parking Limited – Prime Meet & Greet”

50-minute wait for our car at Stansted

We booked Prime Meet & Greet through Compare Your Parking; the provider on our confirmation was S C Parking Limited. On 23 September, we called at 1:58 pm to arrange collection, but our car did not arrive until about 2:48 pm. We waited 50 minutes and received no apology. Very disappointing for a Meet & Greet service.

Awful service DO NOT USE!!! Absolute cowboys and scammers. Used my car over the weekend I left it with them, damage on the side of my car, filthy mud throughout the car including the boot, litter left inside my care including a cigarette lighter. Car stinks of smoke and they have been smoking on it. I was alerted throughout the weekend that the car was being used through my BYD app and called them but they continued to ignore my calls. Took ages for collection and drop off and just left my car with the key unattended in a different area than they told me to wait so they weren't seen. Absolute scammers - DO NOT USE. I've reported them to authorities and hope that this comply cannot continue taking advantage of people like this.

Unfriendly with zero customer service. Long delays waiting for pick up. They charge 10 quid each way to pick up / drop off. Then will only take you as far as the hotel outside of drop off/ pick up. (Presumably to avoid using paying any airport drop of charges even tho the make you pay!)
On top of that - they will drive off and make you wait for the next pick up (half hour round trip) because it takes you the necessary 10 minutes to walk to the required pick up point!!
Security is non existent. Car keys sitting on a table in some little hut with no one there and the door wide open.
Avoid at all costs

Do not use this company!!
Only gave 1 * because I can’t give less
This is not an orange car park meet and greet. We were directed to the blue car park to leave the car and then had a long walk to the terminal. On arriving back we phoned many times before anyone answered and it took a good 90 minutes to retrieve the car from the off airport field it was parked in and bring it to us. £26 extra for car park access on top of £93 for 8 days meant that it wasn’t even cheap.
Do not be tempted! This is just not worth it. Choose your meet and greet more carefully than I did!

Not sure if this is the same company but SPS Ltd. Through Compare Your Parking. Please avoid. Staff very rude and almost want to fight you if you say anything. Terrible manners. Damaged my car. Punched bonnet. Waited an hour to collect after landing. Awful experience. They should be held to account for their disgusting behaviour but nobody will speak to you. Save yourself the stress and book elsewhere.

parking costs are absolutely ridiculous and will not be using the airport again for that reason the parking is more than the flights please do check before booking anything