Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found that Compass were very quick and prompt in all aspects of enquiry and set-up. As a freelancer, life can be hectic, time can be scarce. Compass seem to understand this all too well and I found... See more
Company replied
The payroll team are all great at what they do but one lady in particular called Louise really stood out to me when we spoke on the phone yesterday. Im currently going through many difficulties in... See more
Company replied
I’ve used many umbrella companies over the years, and these guys are by far the best in the business. Their support is super fast, payroll is always handled smoothly and on time, and they’re always wi... See more
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Company details
Written by the company
Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.
Contact info
Lytchett House, 13 Freeland Park, BH16 6FA, Poole, United Kingdom
- 03333 660 028
- info@compasscontracting.co.uk
- compasscontracting.co.uk
4.8
Excellent
543 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and attentive
Benjamin, Joe, Olivia and team have been very helpful with resolving all my queries and answering any questions I had.
I appreciate the proactive support as it’s reassuring not having to follow-up.
October 17, 2025
Reply from Compass Contracting
We're really pleased to hear this, and appreciate your feedback and five-star rating. Thank you!
Just a short review
Just a short review, however I had a issue with my payment and I called up. A lovely woman helped me resolve it within 15 minutes. She was very friendly and helpful. Highly recommended these guys!! 5 starts from me.
October 17, 2025
Reply from Compass Contracting
Thanks very much for your rating and review. This is great to hear!
Reply from Compass Contracting
Thank you, Andy!
Payment issue.
When I made my call it was answered after three rimgs was given support to needs and felt appreciated.
October 3, 2025
Reply from Compass Contracting
Thanks for your review and rating, Jackson!
Very good and helped out a lot a…
Very good and helped out a lot a exploited everything well
October 16, 2025
Reply from Compass Contracting
Thank you!
Fantastic umbrella company to use
Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs.
I would genuinely advise anyone who isn't sold by their current accountants or umbrella company to give Compass a try !
Everyone I have spoken to on the phone or by email has been lovely and they respond fairly fast. You cant ask for more really.
October 16, 2025
Unprompted review
Reply from Compass Contracting
Thank you for the brilliant review, Ashely. This is great feedback to receive, team is thrilled to hear this!
Pay slip
I contacted today to discuss my pay slip and tax code.
I had a very quick reply off a lady called Olivia, she was really helpful and explained everything patiently and clearly.
Credit to the company Olivia is.
October 13, 2025
Reply from Compass Contracting
Hi Sam. This is fantastic feedback, thank you for taking the time to share it!
Excellent customer service
Excellent customer service. Always willing to help and solve any queries.
October 10, 2025
Unprompted review
Reply from Compass Contracting
Thank you, Dolores!
Friendly and clear with understanding…
Friendly and clear with understanding conversation with on of Your team members. Informations sent across few minutes after conversation.
October 2, 2025
Reply from Compass Contracting
Thank you for your review and rating!
I have had many dealings with compass…
I have had many dealings with compass contracting, all excellent. Money is always paid on time and they go above and beyond with everything they do. I have requested to use them on any occasion I can.
October 8, 2025
Unprompted review
Reply from Compass Contracting
Thank you, Sean! We appreciate you taking the time to leave your review.
Reply from Compass Contracting
Thank you, Yash!
Junior was very helpful
Junior was very helpful, and supportive through the whole process, went into detail with any questions I had, definitely recommend the business if you are dealing with Junior :)
October 6, 2025
Reply from Compass Contracting
Fantastic feedback! Thanks for leaving your review and rating.
I had issues regarding my hours and…
I had issues regarding my hours and payment I dealt with a man called Joe who got my issues resolved , very polite very professional
September 30, 2025
Reply from Compass Contracting
Great feedback, thank you!
Quick response
provided all the useful and necessary information in a professional manner.
September 26, 2025
Reply from Compass Contracting
Thanks for your feedback, Lou!
Great communication and this is rare…
Great communication and this is rare these days
September 26, 2025
Reply from Compass Contracting
Thank you, Daniel!
Very responsive and helpful
I always find Compass very reliable and also very quick and responsive in sorting out any queries. Additionally, their fee is very competitive compared with other umbrella companies.
September 16, 2025
Reply from Compass Contracting
We're really pleased to her this. Thanks for your feedback, Peter.
Explanation from Junior on the phone…
Explanation from Junior on the phone was helpful
September 22, 2025
Reply from Compass Contracting
Thanks, Abel. We're pleased to hear this.
Prompt
Prompt, efficient reply to my query, carried out with polite curtesy.
September 18, 2025
Unprompted review
Reply from Compass Contracting
Thank you, Phil!
Great answer all question straight away…
Great answer all question straight away highly recommend
September 19, 2025
Reply from Compass Contracting
Thank you for your review and rating!
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