Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I found that Compass were very quick and prompt in all aspects of enquiry and set-up. As a freelancer, life can be hectic, time can be scarce. Compass seem to understand this all too well and I found... See more
Company replied
The payroll team are all great at what they do but one lady in particular called Louise really stood out to me when we spoke on the phone yesterday. Im currently going through many difficulties in... See more
Company replied
I’ve used many umbrella companies over the years, and these guys are by far the best in the business. Their support is super fast, payroll is always handled smoothly and on time, and they’re always wi... See more
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Company details
Written by the company
Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.
Contact info
Lytchett House, 13 Freeland Park, BH16 6FA, Poole, United Kingdom
- 03333 660 028
- info@compasscontracting.co.uk
- compasscontracting.co.uk
4.8
Excellent
543 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service team
Fantastic customer service team - Efficient and Effective
September 16, 2025
Unprompted review
Reply from Compass Contracting
Thank you Chibuzo! We appreciate you taking the time to leave your positive feedback :)
Louise is very accommodating and…
Louise is very accommodating and responded to all my queries… She is nice talking with…
September 10, 2025
Unprompted review
Reply from Compass Contracting
Thank you, Alberto!
Always very helpful and polite staff
September 8, 2025
Unprompted review
Reply from Compass Contracting
Hi Richard. Thank you for your feedback. This is great to hear!
The guys are compass were superb dealt…
The guys are compass were superb dealt swiftly with my query and were very helpful indeed. Highly recommended.
September 8, 2025
Reply from Compass Contracting
Thank you Nori, we appreciate this a great deal :)
Reply from Compass Contracting
Thank you for your rating and feedback!
Helped resolve my invoice issues .
Helped resolve my invoice issues .. were there when I was panicking about payment great company
September 1, 2025
Reply from Compass Contracting
Thank you, George. Glad we could help you with your invoicing issues!
The Best Umbrella Company I’ve Worked With
I’ve used many umbrella companies over the years, and these guys are by far the best in the business. Their support is super fast, payroll is always handled smoothly and on time, and they’re always willing to go above and beyond if you need help. Friendly, helpful and professional. I couldn’t recommend them more highly.
August 11, 2025
Unprompted review
Reply from Compass Contracting
Thanks you for your fantastic feedback, Tom! We're thrilled to hear this :)
Fantastic customer service
Fantastic customer service. Very quick to respond and always happy to help. Thank you!
August 26, 2025
Reply from Compass Contracting
Thank you, Joe!
Very helpful
Very helpful
Paid on time
And paid correctly
And very helpful regarding questions
Talk to a real person
August 12, 2025
Reply from Compass Contracting
Thank you! This is great feedback.
Very quick response to query
Very quick response to query, matter was successfully resolved
August 12, 2025
Reply from Compass Contracting
Thanks Terry. We appreciate you taking the time to leave your rating and review.
Junior contacted me very promptly and…
Junior contacted me very promptly and expained everything in a clear and concise manner.
August 6, 2025
Reply from Compass Contracting
Hi Ian, thanks for your feedback. We're really pleased to hear this.
Very Helpful and Friendly.
Fantastic agency, haven't got a payslip wrong. Always very helpful and if I have any queries they are dealt with whilst on the phone.
June 17, 2025
Unprompted review
Reply from Compass Contracting
Thank you, Victoria! We appreciate your feedback and rating.
Reply from Compass Contracting
This is great. Thank you, Mahendra.
Reply from Compass Contracting
Thank you!
The people are doing great work,the way…
The people are doing great work,the way I was treated and how they assisted me to get what I need and early reply to the request is marvellous.am really proud
July 17, 2025
Reply from Compass Contracting
Thank you for your review, this is great to hear!
The agents/payroll team are very kind and professional
The payroll team are all great at what they do but one lady in particular called Louise really stood out to me when we spoke on the phone yesterday.
Im currently going through many difficulties in my personal life at the moment, but her upbeat mannerism on the phone really touched my spirit. Then she sent an email regarding what we spoke about on the phone and again i felt love and personal care from her. If she wasnt married/taken (which she probably is lol) id ask her out on a date because i could do with a really good and trustworthy woman right now but im going off topic 😂
I promise that anyone who speaks to Louise will definitely feel what im talking about, hope her manager treats her to something. Thanks again Louise.
July 15, 2025
Reply from Compass Contracting
Hi Zam, thank you for the detailed & amusing review! Louise is fantastic, and we're thrilled to hear that your experience with Compass was a positive one!
Only worked for a short time with…
Only worked for a short time with compass but never had any problems.
July 15, 2025
Reply from Compass Contracting
Thanks, Alasdair!
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