Compass Contracting Reviews 543

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's willingness to go above and beyond to answer questions and resolve issues. Reviewers are particularly impressed with the quick response times and the smooth handling of payments, which are consistently on time. However, some customers reported significant dissatisfaction, primarily concerning payment issues and administrative chaos. These individuals experienced mishandled pay, discrepancies in payments, and a lack of transparency or explanation regarding payment processing, leading to considerable stress.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism. Many... See more

Service

Customers had positive experiences with service. Many reviewers praise the attentive, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

People report positive experiences with response time. Customers consistently praise the swift and efficient... See more

Payment

Reviewers mention positive feedback about payment. Many customers appreciate the transparency and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... See more

Company replied

Rated 5 out of 5 stars

I found that Compass were very quick and prompt in all aspects of enquiry and set-up. As a freelancer, life can be hectic, time can be scarce. Compass seem to understand this all too well and I found... See more

Company replied

Rated 5 out of 5 stars

The payroll team are all great at what they do but one lady in particular called Louise really stood out to me when we spoke on the phone yesterday. Im currently going through many difficulties in... See more

Company replied

Rated 5 out of 5 stars

I’ve used many umbrella companies over the years, and these guys are by far the best in the business. Their support is super fast, payroll is always handled smoothly and on time, and they’re always wi... See more

Company replied


Company details

  1. Payroll Service
  2. Accounting Firm

Written by the company

Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

543 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I am the good worker I like working together and friendly I am polite looking for my job

I am very hard worker I giving my best I have more experience with any job because I be England for 26 years promised I be good with compass

April 28, 2025
Compass Contracting logo

Reply from Compass Contracting

Thanks for getting in touch, Christian. Compass is a payroll provider, not a recruitment agency. If there's anything else we can assist with, the best way to contact us is via phone on 03333 660028, or email at info@compasscontracting.co.uk.

Rated 5 out of 5 stars

The presentation of the complex issue…

The presentation of the complex issue with tax and pension were clearly address. Answered my questions and the promise to send me an illustration.

March 27, 2025
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Reply from Compass Contracting

Hi Eben, this is great to hear. Thank you.

Rated 5 out of 5 stars

Exceptional Service and Support from CompassContracting


I recently had the pleasure of working with CompassContracting, and I cannot express enough how impressed I am with their level of service and commitment to accommodating my needs. After encountering difficulties with other umbrella companies that couldn’t provide the support I was looking for, Compass stepped in and truly made a difference.
From the very beginning, the team at Compass was professional, knowledgeable, and genuinely interested in helping me navigate my specific situation. They took the time to listen to my concerns and tailored their services to meet my requirements in a way that I hadn’t experienced before. It was clear that they prioritised my needs, and their willingness to go above and beyond was evident at every turn.
Their response times were quick, and I appreciated how they kept me informed throughout the entire process. The clear communication and transparency made a huge difference, giving me peace of mind during a time that could have been quite stressful.
What stood out the most was their problem-solving approach; when traditional solutions seemed limited, they were creative in finding alternatives that worked for me. This flexibility and commitment to customer satisfaction truly sets Compass apart from any other umbrella company I’ve dealt with.
I highly recommend Compass to anyone looking for a reliable umbrella company who will not only meet but exceed your expectations. Thank you, Compass, for your fantastic service—you have earned my trust and future business!

February 17, 2025
Unprompted review
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Reply from Compass Contracting

Thank you for the detailed review and 5-star rating!

Rated 5 out of 5 stars

Excellent customer service I’m very…

Excellent customer service I’m very polite people that I’ve spoken to today regarding my issue that I needed resolving thank you

March 24, 2025
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Reply from Compass Contracting

Thanks for your review and rating!

Rated 5 out of 5 stars

Hassle free, user friendly experience

Very easy company to work with, they always made sure that all information was transparent and easy to understand. They also always sent out relevant documentation on time and I never had to chase after important things. It's nice to have a company that provides a hassle free user friendly experience and their customer service is also extremely great - super quick to respond with immediate help!

March 17, 2025
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Reply from Compass Contracting

Hi Sidra. This is fantastic to hear! Thank you for sharing your feedback.

Rated 3 out of 5 stars

According to the contract pay role…

According to the contract pay role adviced £124 per/day, but i instead received is £108 per day. Why is it that please?

March 3, 2025
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Reply from Compass Contracting

We were unable to reach you by phone to explain this, so have emailed an explanation. If you have any further questions please don't hesitate to ask - best to call us on 03333 660 028. We are quick to answer and you will get straight through to a member of our dedicated customer care team.

Rated 5 out of 5 stars

Thank you!

The process of registering with Compass Contracting, was smooth, professional and efficient. The registration Team were extremely helpful and explained every step of the process.
Thank you Compass Contracting!

February 28, 2025
Compass Contracting logo

Reply from Compass Contracting

Thanks for your feedback, Mandy. This is great to hear!

Rated 4 out of 5 stars

Registration Process

Overall, a quick registration process, although it would be nice to be able to manually enter your date of birth, i.e. 20.7.70, rather than click through nearly 55 years as I had to.

March 7, 2025
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Reply from Compass Contracting

Hi Ian. Thanks for your review, sorry to hear you had some difficulty entering your date of birth. It's possible to click on the calendar header at the top which will allow you to scroll back by decade. The welcome team is only a call or email away, and is always happy to assist with issues concerning registration. They have a number of resources available to assist with each step of the process.

Rated 5 out of 5 stars

Exceptional Umbrella Company

Exceptional Umbrella Company. Excellent Service, fast, reliable and no issues. Highly recommended and will use again if needed. Thank you very much!

February 21, 2025
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Reply from Compass Contracting

Thanks for your feedback and rating, Naz!

Rated 5 out of 5 stars

From day one to now the company has…

From day one to now the company has assisted me so well in finding my job,all the member of the staff have been so welcoming and nice to me. I felt welcomed and trust everything that they said. I would like to say keep up the good work to assist other people in finding their job also.

February 19, 2025
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Reply from Compass Contracting

Thank you, Byorn! This is great.

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