Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found that Compass were very quick and prompt in all aspects of enquiry and set-up. As a freelancer, life can be hectic, time can be scarce. Compass seem to understand this all too well and I found... See more
Company replied
The payroll team are all great at what they do but one lady in particular called Louise really stood out to me when we spoke on the phone yesterday. Im currently going through many difficulties in... See more
Company replied
I’ve used many umbrella companies over the years, and these guys are by far the best in the business. Their support is super fast, payroll is always handled smoothly and on time, and they’re always wi... See more
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Company details
Written by the company
Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.
Contact info
Lytchett House, 13 Freeland Park, BH16 6FA, Poole, United Kingdom
- 03333 660 028
- info@compasscontracting.co.uk
- compasscontracting.co.uk
4.8
Excellent
543 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had Junior call me to talk me through…
I had Junior call me to talk me through my contract. I have worked in the HR and contracting field for over 10 years and can honestly say, this was most clear, professional and informative session I have experienced. He explained all points at a steady pace, checked for my understanding and asked if i had any questions. Most of all he was polite and knowledgeable. This was a well executed and organised entrance to our relationship. Im hopeful this is how the rest of the team also operate. Thank you
February 17, 2025
Reply from Compass Contracting
Hi Joelle. Thanks so much for taking the time to leave your review. Feedback like this means a huge amount to our team.
Prince was very knowledgeable and took…
Prince was very knowledgeable and took time to explain everything then checked if I needed further information or had any questions for him.
February 11, 2025
Reply from Compass Contracting
Thanks, Tsepiso! We're really pleased to hear this.
Reply from Compass Contracting
Thank you, Keith.
The company is so standard
The company is so standard, the staff are so professional to the extent that, any time I had issue they know the exact thing to do to resolve it.
January 31, 2025
Reply from Compass Contracting
Thank you!
Impressive Contractor Care
Been with the service for a month and I am quite impressed with the responsive and positive nature of those I have had interactions with.
Most impressed.
January 24, 2025
Reply from Compass Contracting
Thank you, Ola!
Great service from Olivia from customer care
Having dealt with Olivia from customer care today. I was more than satisfied with how she helped me, and dealt with my issue. I would I highly recommend using compass, as Olivia and her team have gone above a beyond to resolve and explained the issues I had. Once again, great service!
Thanks again for you help.
January 31, 2025
Unprompted review
Reply from Compass Contracting
We appreciate you taking the time to leave your feedback, thank you!
My exoerience with compass is very…
My exoerience with compass is very great. Very supportive and helpful compnay, Every staff of compass are very helpful.
January 28, 2025
Reply from Compass Contracting
Hi Sabrina, this is great to hear. Thank you.
There are excellent customer service.
There are excellent customer service.
I will receive message before and after the payment.
The customer teams has been helpful and responsive to my queries.
January 28, 2025
Reply from Compass Contracting
Thanks very much for your review and rating!
Olivia was impeccably helpful
Olivia was impeccably helpful, informative, and kept to her assurance that she would call me back with further information. Greatly appreciate her service.
January 27, 2025
Reply from Compass Contracting
Thanks very much for your review and rating. This is fantastic to hear.
First time contractor
First time contractor, and Prince was amazing, he talked me through all the steps of the process and answered all my question.
Great experience.
January 24, 2025
Reply from Compass Contracting
We're really pleased to hear this, Richard. Thank you for your feedback.
Very very helpful and happy 😄
January 24, 2025
Reply from Compass Contracting
Thanks Stuart! This is great :)
Reply from Compass Contracting
Thank you Munira!
Excellent customer service and all…
Excellent customer service and all issues resolved.
January 20, 2025
Reply from Compass Contracting
Thank you Alhaji!
Thank you Olivia at Compass you are…
Thank you Olivia at Compass you are amazing. You were very efficient with my payroll query and made a difficult situation easy and revolved everything. You’ve sent all my documents within seconds of contacting you. Also the phone was answered within seconds no long waits which is a miracle in today’s climate . Best company well done Olivia
January 20, 2025
Unprompted review
Reply from Compass Contracting
Thank you, Baljit. Your feedback means a lot to us.
Thanks rtriibe and compass
Thanks rtriibe and compass .
I have a great experience to work with you . Got more knowledge and work experience in schools and teams . Thanks for everything and continue support.
Love and regards .
Lubna
January 20, 2025
Reply from Compass Contracting
Hi Lubna. Thank you for your feedback, we're really happy to hear this.
You get amazing service with these guys…
You get amazing service with these guys truly a great team to work for .. David
January 17, 2025
Unprompted review
Reply from Compass Contracting
Thanks David, this is brilliant!
Helpful & responsive staff
Very helpful & responsive staff. Always respond to queries quickly and professionally. Would recommend.
January 14, 2025
Reply from Compass Contracting
Thank you Owen! We appreciate you taking the time to leave your review.
The conversation with the…
The conversation with the representative was very informative and concise. The information that was was sent was very useful and helpful.
January 13, 2025
Reply from Compass Contracting
Hi Mark. Thanks for your feedback and rating!
Sara has been fantastic to work with
Sara has been fantastic to work with, couldn’t be happier with the service
January 13, 2025
Reply from Compass Contracting
Thanks Callum! This is great to hear.
Recently joined compass very…
Recently joined compass very professional team, seamless onboarding process.I look forward to being a Compass customer.
December 17, 2024
Reply from Compass Contracting
Thank you Phillip. We look forward to working with you!
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