Complete Prime Residential Reviews 

It was great! Thanks Tiffany

My experience with Complete Prime Residential London has been extremely disappointing and deeply concerning. Upon moving in, the flat was found to have no heating or hot water, a broken bed, and was left uncleaned with rubbish still inside. These issues were not reflected anywhere in the inventory report, raising serious questions about the accuracy and integrity of their documentation.

Despite repeated reports, the heating and hot water remained unresolved for eight months, creating prolonged hardship. During this period, we were assigned five different property managers, resulting in fragmented communication, lack of accountability, and significant delays. Reaching staff by phone was consistently difficult, and obtaining guidance on the complaints process required persistent effort.

The overall conduct of the company demonstrated a lack of care for the property, the tenants, and even the landlords. Furthermore, the third‑party contractors they rely on were similarly unprofessional and unreliable. Based on this experience, I cannot recommend Complete Prime Residential London

Complete is really good for the tenants .
Helping n supportive
My property manager safiyya helped us a lot in all through the process.

My property Manager safiyya mounmane.she gave us enough support in all through the process .
We been staying in the property from an year and want to stay more in the property and she supported us in the swaps and what ever necessary for the process with utmost patience and support .Even in the hard times when we have issue with hot water , she deal well and made us feel comfort in the property and solve the issue .
She is 💥
Thank you complete, you made us feel secured in the property 🤘

I am working with Complete for the past ten years and have only positives to say about the company. I however want to highlight my contact Chrystalla, who has been simply outstanding in her timeliness in response, support and flexibility during rushed requests - she is a great support for any client and absolutely wonderful! Thank you for all you do Chrystalla!!!

I have been a tenant for 6 years with Complete and I can highly recommend them!
The service has been consistently excellent, largely thanks to my property manager, Safiyya, who has been incredibly supportive and helpful throughout the tenancy.
Their issue-reporting portal is an excellent tool that makes tracking and resolving maintenance requests seamless and timely.
Thank you for the great service!

I have been using Complete Prime Residential to manage my flat in UK for nearly 2 years. As a landlord (I don’t live locally), they (especially Chrystalla) have made the whole process completely stress-free. The team handled tenant finding, referencing, and the move-in process very efficiently. My dedicated property manager: Chrystalla has been outstanding — always quick to respond to emails, proactive with maintenance issues, and transparent with updates. Statements are clear, and they’ve maintained excellent tenant relationships while protecting my property. Communication is professional and friendly throughout. Overall, Complete Ltd delivers exactly what a hands-off landlord needs. I would happily recommend them to anyone with a rental property in UK.

I wanted to take a moment to share my positive experience with Ryan, my property manager. Ryan has consistently demonstrated a client-first approach. His work on resolving RMG's longstanding account issues was particularly impressive—he handled complex details professionally and secured a positive outcome for me. Thank you for always advocating for residents and providing reliable, thoughtful service. Your efforts truly make a difference.

I had a very positive experience with Chrystalla Kaila at Complete Prime Residential during my recent tenancy process in York.

Throughout the process, Chrystalla was consistently polite, professional, and supportive. My referencing situation was not entirely straightforward, as I had previous address history outside the UK and some additional document checks were required. Despite this, she remained patient, responsive, and helpful in explaining what was needed and in following up on the progress.

She kept me updated at each important stage, from the holding deposit and referencing process through to payment confirmation and key collection arrangements. I especially appreciated her communication when there were delays outside her direct control, as she always remained courteous and tried to move things forward.

After move-in, she also checked in to make sure everything had gone well, which I thought was a very thoughtful touch.

Overall, I found Chrystalla to be reliable, kind, and professional, and I am very grateful for her help throughout the process.

Issues were resolved swiftly and clearly by Thomas.

I am extremely dissatisfied with the service provided by Prime Residential. For over two years, the ventilation system in the entire flat has not been working, including the toilets, bedrooms, and kitchen. Despite chasing the estate agent more than 10 times during this period, the issue remains unresolved.

Living in a property without any ventilation for such a long time is unacceptable and potentially harmful to health. Proper ventilation is a basic requirement for a habitable home, yet this has been ignored repeatedly.

I have consistently asked for the issue to be repaired and have also requested fair compensation, as I have been paying the full rent every month for a property that is clearly not being maintained according to the standards promised in the tenancy agreement. However, I was told that the landlord refuses to provide any compensation, which shows a complete lack of accountability.

It is very disappointing that Prime Residential, as the managing estate agent, continues to collect their commission every month while failing to ensure that serious maintenance issues are resolved. There appears to be little to no concern for the tenant’s wellbeing or contractual rights.

As an accountant and administrative supervisor, I regularly deal with property management matters professionally, and the level of service I have experienced here is far below acceptable standards.

At this point, I am seriously considering taking legal action to recover compensation for the past two years, as well as reporting the issue to the local council, since a property without working ventilation for such a prolonged period raises serious health, safety, and housing compliance concerns.

I strongly advise anyone considering renting through this agency to carefully evaluate their responsiveness to maintenance issues, based on my experience.

I’ve been working with Complete for over 10 years, and my experience has been positive. More recently, I had the chance to work with two new team members (new to me), Safiyya and Thomas. I first worked with Safiyya for a short period and was immediately impressed by her professionalism, responsiveness, and ability to quickly understand the specifics of my account.

When my account transitioned to Thomas, the handover was seamless. He has been equally attentive, well‑informed, and genuinely pleasant to work with. Despite being new to my account, bhe was fully up to speed from day one, which speaks to the strength of the team and their internal processes.

Overall, I remain very satisfied with Complete and appreciate the high level of service I continue to receive.

Ryan Coucill has been really good to deal with. He replies quickly, handles any issues straight away, and makes sure things get sorted. He does everything he can to help and is always friendly and easy to communicate with. It’s reassuring having someone so responsive and proactive as the main point of contact.

Thomas Law has been our property manager for short while but I have had great servie from his. He advised me of issues with our tenanted flat as soon as possible, gave me options of repair teams and ketp me in the picture in a timely manner. He laso was very proactive in giving me choices for a replacement dishwasher after a repair was not possible. I am grateful of hios efforts and his positive customer service and involvement

I would like to express my sincere appreciation to Thomas Law for the outstanding level of service and support they have provided as a property manager. From the very beginning, their professionalism, efficiency and genuine courtesy have made a remarkable difference. Every matter has been handled with care, respect and attention to detail, always in a friendly and reassuring manner. It has been a real pleasure dealing with someone so dedicated and supportive. Truly an exceptional experience — absolutely five-star service in every respect.

Safiyya El-Moumane has been very responsive to my requests and has thoroughly and clearly answered all my questions and queries. An asset to Complete.

Chrystalla Kaila has been an excellent property manager and incredibly helpful and professional throughout my tenancy. She is responsive, organised, and made the whole process easy and stress-free. Highly recommended.

Kirsty has been our Relationship Manager for the past 4 years. As a non resident owner, we appreciate her timeous communication and on the ground support in key areas of tenant search, general upkeep of the apartment and providing guidelines on compliance issues. her professionalism and responsiveness to our queries is most appreciated.

Safiyya is a property manager you can count on —responsive, professional, and proactive. She handles issues quickly, communicates clearly, and take real pride in maintaining our property. A pleasure to work with!