Trainline should be ashamed of themselves being associated with these con men. Appears I signed up unwittingly while purchasing a train ticket. Been charging me £18 a month for something I didn't know... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Can't give less than 1 star. Absolute day light robbery; £18 per month scam legalised by fine print. Don't sign up and definitely don't give them your details. Sick and tired of companies like th... See more
Company replied
0 star. Scammers. It's appauling that these kind of scam shops run in the broad daylight. No consent, no information, nothing, and all of a suddwn you see money beung deducted. People are lured to jo... See more
Company replied
My 16 year old daughter has been scammed from 2 separate transactions of £18 from her account when never signed for anything!!! When calling customer service was advised very cooly “sorry this has hap... See more
Company replied
1.1
Bad
3K reviews
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They take you money and give you no response.
They offer a free service and then take money every month. They do not talk to you, they DO NOT refund. You have to block them at your bank. When I got them blocked they then started charging my wife.
They are despicable and should be reported to the financial sector.
DO NOT SIGN UP, WALK AWAY!
October 11, 2025
Unprompted review
Reply from Completesave
Hello Robin, thank you for letting us know about your concern.
Please know that Complete Savings can only charge an account if you have completed the sign-up form, where it was stated that a membership fee will be collected after your free trial period.
For us to help you further, please share more details via email to mary@completesavings.co.uk or contact us via phone:
• Our free telephone number from within the UK: 0800 389 6960
Taking money without permission for…
Taking money without permission for months
October 21, 2025
Unprompted review
Reply from Completesave
We appreciate you letting us know about your concern.
You have to complete the sign-up form presented to you upon making a purchase with one of our partner retailers. It was also stated on the form that a membership fee will be collected after your free trial period.
For us to help, please provide your full name and email address that can help us identify your membership and conduct a review. We have sent you a request here on Trustpilot or via email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Horrible! Scam! Disgusting!
Horrible! Horrible! Horrible!
Never used this shit website but I just found that I was charged 18 pounds. No form, no notification, only money charged. What a jerk!
As I read through the reviews, I realised I'm not alone. What's wrong with UK's law? This kind of crap should already go to jail!
October 20, 2025
Unprompted review
Reply from Completesave
We appreciate you letting us know about your concern.
To be a member of Complete Savings, you must manually fill out the form presented to you after making a qualifying purchase with one of our retailers and agree to the Terms and Conditions.
Please know we are here to provide details of how you signed up for the programme and agree to the Terms and Conditions. If you could share more details that will help us identify your membership, please share it over through the request we sent here or via email to mary@completesavings.co.uk
Consumers beware
Consumers beware,
Have absolutely nothing to do with this company.
They advertise on websites for example Ticketmaster and when I attempted to claim money from this company [ Completesave ] lo and behold I was told that Ticketmaster might be "temporarily" withdrawn from their site.
They also take tax carriage etc from their so called 'payback' to you. They told me that I had signed in for their service after purchasing a ticket and proceeded to take a lot of money from my account. They are very experts in this field so my advice is
Stay Away have nothing nothing nothing to do with Completesave
September 19, 2025
Unprompted review
Reply from Completesave
Hello Yvonne, thank you for leaving a review so we could address your concerns.
Please know that Complete Savings is a membership programme through which members can save hundreds of pounds each year. More resources can be found on our website: https://www.completesavings.co.uk/
For us to help with your concern, please share more details that can help us locate your membership through the request we sent here or via email to mary@completersavings.co.uk
I never signed up for this service
I never signed up for this service, yet 18pounds were deducted from my account today, complete scam
October 20, 2025
Unprompted review
Reply from Completesave
Hello Vaidehi, thank you for reaching out so we could assist you.
Complete Savings is a membership programme through which members can save hundreds of pounds each year. For more resources, you can also visit our website: https://www.completesavings.co.uk/
To be a member of the programme, you must manually fill out the form presented to you upon making a qualifying purchase with one of our partner retailers. Please know that we are here to provide details on how you signed up. If you could share more details via email to mary@completesavings.co.uk we'll do our best to help.
If you need further assistance, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
16yr old daughter targeted and had £18…
16yr old daughter targeted and had £18 deducted from account. Taking from a child! Wow!
She hasn’t filled in any forms, she hasn’t subscribed, she hasn’t consented.
Reading reviews this seems prevalent and they’re response is we are legitimate.. ha! Jokester! All these negative reviews probe differently.
One response says no one under 18 can sign up and fill out the form. Whatever this form is as nothing has been filled out for them AT ALL but my daughter is under that age and still here they are targeting her. Utter disgrace!
Reported to bank.
Update: called the bank, There had been a previous deduction on £18 last month too and they said that they have worked out it was from a pop up after ordering dominos pizza. No form completed, just even clicking off the pop up has allowed the company to obtain card details. The bank operative said they have raised 3 complaints against this company this morning. They gave us a number to call and we have managed to get her money back .
October 14, 2025
Unprompted review
Reply from Completesave
Hi there,
We appreciate you bringing this to our attention.
We are here to help address your query, and we've requested some more information from you through here. You can also send us an email to mary@completesavings.co.uk (including your full name, email and member ID) and we will respond back and address your concerns as soon as possible.
Thank you and kind regards,
Complete Savings
Just looked at my bank and realised…
Just looked at my bank and realised they have taken £18 out. Never signed up for this website or heard of this website before this .. I want my “subscription “ canceled . This website is a joke
October 14, 2025
Unprompted review
Reply from Completesave
Hi there,
Complete Savings is a genuine cashback company that offers members many benefits including 10%+ cashback on over 1000+ retailers. To learn more about the programme and for additional information, please visit: https://www.completesavingsblog.co.uk/
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
this completesave is a scam that take u money
this completesave is a scam that take u 18pound every months without u know. and u cant even cancel the sub. when i try to they suspended my account.
October 10, 2025
Unprompted review
Reply from Completesave
Hello Hui,
It's good that you brought this matter to our notice.
The only way you could have signed up as a member and given us permission to charge your account was if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup page that our programme is a paid membership subscription. There is no way we can obtain your details without doing the aforementioned.
Upon checking, your membership has been cancelled on 10 October 2025. Therefore, your card will no longer be charged. We also sent you a cancel confirmation email.
If you need further assistance, you can easily contact us and send to mary@completesavings.co.uk.
Kind Regards,
Complete Savings
Didn't know we had signed up!
We inadvertantly signed-up to Completesave, via a pop-up on Moonpig, but only found out after noticing 6 months worth of £18/month had been taken from our account. Having made one phone call, explaining that we did not know what the service was nor how it operated, we were given an immediate 3 month refund whilst on the phone, with the balance to be refunded after completion of a form - which was emailed immediately. So call them, and they will refund without issue (Eli was the guy who helped us, very efficient indeed). N.B.: Just a thought - this type of "subscription" would gain more credibility if the provider was to "alert" the subscriber that the end of the free period was coming to an end, they can then make the decision to continue or not, depending on their approach. These often get dumped into the "scam" bracket when some are in fact not.
October 7, 2025
Unprompted review
Reply from Completesave
We appreciate you sharing your experience. We're happy to hear the representative efficiently resolved your issue. Thank you for your feedback.
It is a complete scam as I cancelled my…
It is a complete scam as I cancelled my membership minutes after use and they still took 18 quids from me for a free trial apparently
October 7, 2025
Unprompted review
Reply from Completesave
Hello Syed, thank you for letting us know about your concern,
Upon checking the information you provided, your membership is still active and that your 30-day free trial period has ended.
We have proceeded on cancelling your membership. Therefore, your card will no longer be charged.
For any questions, you may send us an email to mary@completesavings.co.uk or contact us using the number below:
• Our free telephone number from within the UK: 0800 389 6960
Sharp Practice
I’m not very happy. I noticed only two days ago that a monthly amount had been taken from my credit card for nearly 4 years. I feel a bit of a mug. I never knowingly signed up for this. It is a bit of sharp practise.
Once I called them, I got through quickly to someone who told me that my membership would be cancelled. I asked for a full refund. I was told they would send me a form to fill in. It did not arrive. I dare say they were testing my attention. I called again today and have now received an email asking for information which I have sent.
I expect they will make it difficult for me which contrasts with the ease with which I was apparently signed up. So easy that I didn’t even know about it.
October 3, 2025
Unprompted review
Reply from Completesave
Hello,
We're sorry to hear about your experience. We appreciate you bringing this to our attention. We aim to resolve this as efficiently as possible.
Please send us an email to mary@completesavings.co.uk (including your full name, email and member ID) and we will respond back and address your concerns as soon as possible.
Thank you and kind regards,
Complete Savings
Scammers
Despite what they say, there was no form to fill in, and no details clearly provided that they would start taking £18 a month from our account. It is appalling that this is somehow legal. There is no membership number, no ongoing communications, no "benefits" from joining. It is a scam. Tempting to take them to court.
September 30, 2025
Unprompted review
Reply from Completesave
Hi James,
Complete Savings is a genuine cashback company that offers members many benefits including 10%+ cashback on over 1000+ retailers. The only way you can sign up is if you fill out your details manually on our sign-up page, as well as agree to our Terms and Conditions. We try to make it as clear as possible that our programme is a paid subscription and mention this multiple times on the sign-up page, that there is a monthly fee after the 30-day free trial period ends.
To learn more about the programme and for additional information, please visit: https://www.completesavings.co.uk/
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Additionally, we suggest to check your SPAM or JUNK folders as sometimes our messages go through in these folders.
Kind regards,
Complete Savings
Unauthorized charge made to my credit…
Unauthorized charge made to my credit card to a website I never signed up for.
September 29, 2025
Unprompted review
Reply from Completesave
Hi Geoff,
We regret to hear about what happened. Thank you for letting us know.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
WASTE
If there was "NO" stars then I would have voted to that.
Complete waste of my money.
DON'T SIGN UP EVEN FOR 1PENNY
September 27, 2025
Unprompted review
Reply from Completesave
Hi Sanjay,
We appreciate you taking the time to share your experience. We appreciate you letting us know about your concern.
However, the details you provided on this review shows that the account has been cancelled on 02 August 2024.
If you need further assistance, do not hesitate to contact us via email and send to mary@completesavings.co.uk.
Kind regards,
Complete Savings
Complete fraud I’m trying to cancel and…
Complete fraud I’m trying to cancel and it wormy let me. I would not give it even one star if I could
September 27, 2025
Unprompted review
Reply from Completesave
Hi Angela, thank you for bringing this to our attention.
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Absolutely scammer
September 28, 2025
Unprompted review
Reply from Completesave
Hi there,
Please know that Complete Savings is a genuine cashback programme that helps members earn a minimum 10% cashback on over 1000+ UK retailers. To learn more about the benefits and have access to more resources, you can visit: https://www.completesave.co.uk/
We are here to help address your query, and we've requested some more information from you through here. You can also send us an email to mary@completesavings.co.uk (including your full name, email and member ID) and we will respond back and address your concerns as soon as possible.
Thank you and kind regards,
Complete Savings
FRAUDULENT COMPANY!!!
FRAUDULENT COMPANY!!!
They have been taking payments from my account for 2 years!! I never authorised this company to take any payments from this!!!
September 27, 2025
Unprompted review
Reply from Completesave
Hello Emma, thank you for sharing with us your concern so we could address it.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Just went through my bank statements…
Just went through my bank statements and I’ve been stopped money for 24 months I’ve never gave these permission to take anything either do I know who they are, complete scammers! Need locking up
September 24, 2025
Unprompted review
Reply from Completesave
Hello there, the only way you can be charged on your account is if you completed signing up the form where it was stated that a membership fee will be collected after your free trial period.
For us to provide details of how you signed up, please share more details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
Total scam i did not sign up to this
Total scam i did not sign up to this . It is a criminal organisation stealing peoples details from legit websites then saying you signed up to it absolutely disgusting dishonest lowlifes.
September 20, 2025
Unprompted review
Reply from Completesave
Hello there, please know that we are here to provide details on how you signed up for the programme.
Complete Savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round, 20% off gift cards at some of the nation's favourite retailers plus cash back vouchers which can be claimed following future purchases at the client site you joined Complete Savings through.
If you could share more details through the request we sent here or via email to mary@completesavings.co.uk, we'll do our best to assist you.
No idea who or what this company is
No idea who or what this company is. They have taken money for 9 months without consent. I have no email correspondence so no account number to reference. 100% fraudulent. Will take this higher as these people need to be held to account. Emailing ‘Mary’ does not solve the problem.
September 18, 2025
Unprompted review
Reply from Completesave
Hi Jessica,
Complete Savings is a genuine cashback company that offers members many benefits including 10%+ cashback on over 1000+ retailers. To learn more about the programme and for additional information, please visit: https://www.completesavingsblog.co.uk/
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
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