Trainline should be ashamed of themselves being associated with these con men. Appears I signed up unwittingly while purchasing a train ticket. Been charging me £18 a month for something I didn't know... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Can't give less than 1 star. Absolute day light robbery; £18 per month scam legalised by fine print. Don't sign up and definitely don't give them your details. Sick and tired of companies like th... See more
Company replied
0 star. Scammers. It's appauling that these kind of scam shops run in the broad daylight. No consent, no information, nothing, and all of a suddwn you see money beung deducted. People are lured to jo... See more
Company replied
My 16 year old daughter has been scammed from 2 separate transactions of £18 from her account when never signed for anything!!! When calling customer service was advised very cooly “sorry this has hap... See more
Company replied
1.1
Bad
3K reviews
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Scam I've just noticed they've been…
Scam I've just noticed they've been taking money out for over a year and I'm down nearly £400 and have nothing to show for it
November 24, 2025
Unprompted review
Reply from Completesave
Hello Natalie
We appreciate your review. Complete Savings is a cashback program offering savings at numerous retailers. Memberships require explicit sign-up with agreement to terms, which detail the monthly fee after a trial.
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
An utter con
An utter con, beware of this unscrupulous money grabbing company, Iceland promised discounts yet it costs £18 per month for the joys of being robbed, luckily my bank refunded my loss, how many old and frail customers are being conned by these thieves?
January 19, 2025
Unprompted review
Reply from Completesave
Hello there, please know that the only way we could charge your account is if you completed signing up the offer page presented to you after making a purchase with one of our partner retailers.
For us to identify your membership, please share more details (full name and email address) through the request we sent here or via email to mary@completesavings.co.uk and we'll do our best to help.
Like everyone else on all these 💯 poor…
Like everyone else on all these 💯 1 star reviews, have no idea how these parasites got hold of my details.Unfortunately scammers like these revel in ripping folk off.
November 18, 2025
Unprompted review
Reply from Completesave
Hello there, Complete Savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round, and many more: https://www.completesavings.co.uk/frequently-asked-questions.
To join the programme, you must complete the sign-up form and agree to the Terms and Conditions to which it was stated that a membership fee will be collected after your free trial period.
We're here to provide details of how you signed up if you could share more details through the request we sent here or via email to mary@completesavings.co.uk
This company took £18 out of my Dad's…
This company took £18 out of my Dad's account with no idea who they are or how they managed to get his details - especially since he has been in hospital for the past month. Horrid company.
November 16, 2025
Unprompted review
Reply from Completesave
Hello Han, thank you for making us aware of your concern.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Please send us an email to mary@completesavings.co.uk for us to locate the membership and provide resolution to your query. Alternatively, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
Kind Regards,
Complete Savings
Money took out my bank again for £18…
Money took out my bank again for £18 clearly not making a good impression with all your 1 stars. I better get refunded. Disgusting. I have contacted you before you go there with no response, surprise surprise!!
October 23, 2025
Unprompted review
Reply from Completesave
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
Absolute scam artists!
Absolute scam artists!! Scammed £18 out of my 14year old daughters bank!! These fraudsters need to be stopped!!! NOT A LEGIT COMPANY!!!
November 15, 2025
Unprompted review
Reply from Completesave
Hello Dawn, as stated on our Terms and Conditions, to become a member of Complete Savings, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom.
For us to help resolved your query, please send us an email to mary@completesavings.co.uk with details that will help us locate the membership or you can also contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
Kind Regards,
Complete Savings
Absolute scammers
Absolute scammerd, been taking 18£ out of my credit card every month until i noticed. I dont even know if i ever subscribed to them bloody scammers.
November 16, 2025
Unprompted review
Reply from Completesave
Hello Muaz, we appreciate you letting us know about your concern so we could assist you.
Complete Savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round, and many more: https://www.completesavings.co.uk/frequently-asked-questions.
To join the programme, you must complete the sign-up form and agree to the Terms and Conditions to which it was stated that a membership fee will be collected after your free trial period.
We requested more details from you so we can provide details of how you signed up or you can send us an email to mary@completesavings.co.uk and we'll be happy to look into this further.
My bank sent me a Fraud Alert after…
My bank sent me a Fraud Alert after this lot tried to take £18 from my account. Like many people, I don’t recall signing up-so one of two companies have linked me to this SCAM: Iceland Foods, or Trainline and I have NOT knowingly signed up for this. AVOID!!!
Complete Save membership now cancelled.
November 15, 2025
Unprompted review
Reply from Completesave
Hello John, please know that in order to be a member of Complete Savings, you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period.
For us to help locate your membership, please share more details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk and we'll do our best to help.
UPDATE: Unfortunately, we're unable to locate a membership using the details you provided. Please share more details via email (mary@completesavings.co.uk) so we can further help you.
Total scam
Total scam. I have just noticed £18 per month leaving my account. I did not sign up to this service and believe I have been scammed and had money stolen.
November 14, 2025
Unprompted review
Reply from Completesave
Hello Lawrence,
We appreciate you bringing up this issue with us.
You could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
Upon checking, you cancelled your membership on 14 November 2025. A cancel confirmation was also sent to the registered email address.
If you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@completesavings.co.uk
Kind Regards,
Complete Savings
Stealing hard earned money from good…
Stealing hard earned money from good citizens. You should be ashamed of yourselves. I went online to pay drop off parking at Gatwick airport and the completesave website was linked to it. Been paying since August 2025. Disgraceful.
Update:
The charges relate to a transaction that occurred after I paid for drop-off parking on the Gatwick Airport website. I did not knowingly subscribe to Complete Savings. My card details were never entered into the Complete Savings website; they were used only for the Gatwick transaction.
I have already contacted your customer service by email using the address you provided on Trustpilot, including my name and the last four digits of my card so that you can identify the membership.
You can locate my account using the information in that email.
November 13, 2025
Unprompted review
Reply from Completesave
Hi there, thank you for leaving your review.
We appreciate you bringing this to our attention. We're sorry to hear about your experience. To learn more about the programme and for additional information, please visit: https://www.completesavingsblog.co.uk/
Unfortunately, we're unable to identify a membership using the details you provided. If you could send us an email to mary@completesavings.co.uk, we'll be able to help you further.
Thank you and kind regards,
Complete Savings
Unethical and cheating company
Like a lot of people, I have lost £400 from an £18 per month. This is an unethical, cheating company who seem to purposely use short and unclear wording on their direct debit information.
November 12, 2025
Unprompted review
Reply from Completesave
Hi there, thank you for leaving your review.
Please know that Complete Savings is a genuine cashback programme that offers members the chance to save 10%+ cashback on over 1000+ retailers. The only way you can sign up is if you fill out your details manually on our sign-up page, as well as agree to our Terms and Conditions. We try to make it as clear as possible that our programme is a paid subscription and mention this multiple times on the sign-up page, that there is a monthly fee after the 30-day free trial period ends.
Unfortunately, we're unable to identify a membership using the details you provided. If you could send us an email to mary@completesavings.co.uk, we'll be able to help you further.
Thank you and kind regards,
Complete Savings
Desperate for customers
Seems like a good business, however, they have a sneaky way of getting customers.
I originally only meant to sign up for a Railcard. Then Complete Save popped up as I’d completed the transaction for the Railcard. It seemed interesting. I set up an account thinking I was in control of when/if I chose to share my card details to get savings on well known brands. Then a few weeks later, £18 was taken out of my account as I’d unknowingly started a month free trial and then went on to a subscription!! My bank details were taken through the purchase of the Railcard! Spoke to my bank who said they’re legit and I disputed this through the website and they have allowed me to closed down the account and have refunded the £18.
If it wasn’t for the sneaky trick of getting people to sign up for subscriptions, I might even consider using the website!
November 11, 2025
Unprompted review
Reply from Completesave
Hello Kathleen,
We appreciate your feedback. We're sorry to hear about your experience with the subscription sign-up process after purchasing the Railcard.
Complete Savings is a cashback program offering savings at numerous retailers. Memberships require explicit sign-up with agreement to terms, which detail the monthly fee after a trial.
Upon checking, you cancelled your membership on 03 November 2025. We can also confirm that your card will no longer be charged. A cancellation email was also sent to the registered email address.
If you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@completesavings.co.uk
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
Complete Savings
Stole £18 from my account and I only…
Stole £18 from my account and I only had £22 in it, i have no idea who this company is but can see from the reviews they are scammers and thief's. Im now left with £4 and totally screwed. Ive had to report my card as stolen . Absolute pond life these people are.
November 10, 2025
Unprompted review
Reply from Completesave
Hello Allana
We appreciate your review. Complete Savings is a cashback program offering savings at numerous retailers. Memberships require explicit sign-up with agreement to terms, which detail the monthly fee after a trial.
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Complete scam AVOID AT ALL COSTS
Complete scam. Took £18 per month of my credit card before I noticed. No idea who they are orvhow they got my details. Taking them to court. And then they sent an inauspicious reply trying to weasel their way out.
October 28, 2025
Unprompted review
Reply from Completesave
Hello Michael,
We're thankful you shared this concern with us.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Upon checking, your membership has been cancelled on 27 October
2025. Therefore, your card will no longer be charged. We also sent you a cancel confirmation email which include the details on how you joined the programme.
If you need further assistance, you can easily contact us and send your email to customerservice@completesavings.co.uk.
Kind Regards,
Complete Savings
Charged me £18 when i didn’t sign up…
Charged me £18 when i didn’t sign up for anything and have no knowledge what this website even is absolutely scam and somehow my bank is saying its not fruad
October 28, 2025
Unprompted review
Reply from Completesave
Hi Jaxon, thank you for bringing this to our attention. I understand that this is important to you, and I’m committed to resolving it.
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
Good response from Mary in customer Care
Mary at CompleteSave has been very helpful in resolving an issue I had regarding two payments made that required a solution.
Mary has responded positively and the matter is now closed.
I say thank you
October 28, 2025
Unprompted review
Reply from Completesave
Hi Andrew,
Complete Savings is a genuine cashback company that offers members many benefits including 10%+ cashback on over 1000+ retailers. To learn more about the programme and for additional information, please visit: https://www.completesavingsblog.co.uk/
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
UPDATE: Thank you for the update. We're glad that your concern has been resolved. For any other concerns, don't hesitate to reach out to us.
Kind regards,
Complete Savings
A very cold scam
As best I can understand, a straight up scam or even possibly fraud - although my bank suggest that it isn’t fraudulent. £18 taken from my account without explanation or permission.
October 24, 2025
Unprompted review
Reply from Completesave
Hello Lewis, thank you for sharing with us your concern so we could address it.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Just flew £18 from my account again…
Just flew £18 from my account again after couple of years.
Nothing signed, or bought recently.
I cannot understand how they can manage to do this again and again…
October 22, 2025
Unprompted review
Reply from Completesave
Hi Simon,
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
Total Scammers
Total Scammers, I didn’t sign up anything and somehow they take charging 18£ twice from my bank account without a single email to notify me. total scam! reported to the banks!
September 4, 2025
Unprompted review
Reply from Completesave
Hello Min Thway,
We are concerned to hear about your experience and the lack of notification emails. To investigate this further and understand how these charges occurred, please contact us with more details.
Unfortunately, we're unable to identify a membership using the details you provided. If you could send us an email to mary@completesavings.co.uk, we'll be able to help you further.
Thank you and kind regards,
Complete Savings
Company charged me £18 on cancelling…
Company charged me £18 on cancelling the charge and going through their phone and email they cannot find any record of me signing up and refused a UK GDPR request for my information which they cannot find. The charge was made on a card that I have never used as it's linked to my current account so who know what fraud they used to get this.
Absolute fraud of a company hopefully leads to a few arrests.
October 24, 2025
Unprompted review
Reply from Completesave
Hello Sean, thank you for letting us know about your concern.
We're here to help with your query, and if you could share more details to us via email to mary@completesavings.co.uk we'll do our best to assist you.
To access more resources, you can visit: https://www.completesavings.co.uk/
UPDATE: Unfortunately, we're unable to identify your membership with the details provided. Please send us an email for us to get more details and assist you further.
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