Trainline should be ashamed of themselves being associated with these con men. Appears I signed up unwittingly while purchasing a train ticket. Been charging me £18 a month for something I didn't know... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't give less than 1 star. Absolute day light robbery; £18 per month scam legalised by fine print. Don't sign up and definitely don't give them your details. Sick and tired of companies like th... See more
Company replied
0 star. Scammers. It's appauling that these kind of scam shops run in the broad daylight. No consent, no information, nothing, and all of a suddwn you see money beung deducted. People are lured to jo... See more
Company replied
My 16 year old daughter has been scammed from 2 separate transactions of £18 from her account when never signed for anything!!! When calling customer service was advised very cooly “sorry this has hap... See more
Company replied
1.1
Bad
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One star as I don’t know the resolution…
One star as I don’t know the resolution yet!
Just noticed £18 has been taken from my bank account, please return my money as I’ve never used this service let alone willingly set it up!
Thank you
December 25, 2025
Unprompted review
Reply from Completesave
Hello Helena, thank you for letting us know about your concern.
For us to provide details of how you signed up, please share more details like your full name and email address through our request here on Trustpilot and we'll do our best to assist you.
Scam I've no idea who these people are…
Scam I've no idea who these people are and I certainly didn't set up a recurring DD . I'll be reporting this to the police fraud team and Santander first thing in the morning. Disgraceful. Swiss based scam
December 25, 2025
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
I have never set up any withdraw with…
I have never set up any withdraw with complete savings yet money has been taken out my account avoid at all costs people
December 28, 2025
Unprompted review
Reply from Completesave
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
Can't give less than 1 star
Can't give less than 1 star. Absolute day light robbery; £18 per month scam legalised by fine print. Don't sign up and definitely don't give them your details.
Sick and tired of companies like this taking advantage of consumers and making a living out of doing so.
If you're happy with the service you provide to customers for £18 per month. Then why don't you openly include the monthly fees in your adverts or pop ups?
December 25, 2025
Unprompted review
Reply from Completesave
Hello Jack, please know that in order to be a member of Complete Savings you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period.
For us to help locate your membership, please share more details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk and we'll do our best to help.
Complete Savings
Complete Savings, is actually very good. Most people just do not read what they are signing up for, I earnt almost £800 from this! They do debit off £18 every month, but they do return it if you complete the monthly bonus.!
December 27, 2025
Unprompted review
Reply from Completesave
We're happy to hear that you find value in the program and appreciate you sharing your experience. It's great to know you were able to benefit from the monthly bonus. Thank you for your feedback.
SCAM supported by Argos and Trainline
This is a money stealing scam - officially sponsored by Trainline and Argos . Beware of clicking on the clickbait after you make a booking by trainline - they duped many people of hundreds of pounds by unethically get their credit card to sign up for direct debits .
EDIT - I ve written to the customer care team and still waiting for the full resolution. Will wait and update the review once fully resolved
December 18, 2025
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
GIVE ME MY MONEY BACK BEFORE I REPORT…
GIVE ME MY MONEY BACK BEFORE I REPORT TO THE POLICE YOU SCAMMERS
December 17, 2025
Unprompted review
Reply from Completesave
Hello Isabel, thank you for reaching out.
The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
Reply from Completesave
Hello Adrian, Complete Savings is a membership programme through which members can save hundreds of pounds each year. You can find more resources on our website: https://www.completesavings.co.uk/frequently-asked-questions.
For us to help with your concern, please share more details through our request here or via email to mary@completesavings.co.uk
Sick of these scammers big jail should…
Sick of these scammers big jail should be give to them all
CB.COMPLETESAVE.CO.
How are they getting in your account
Google should be sued for this letting in happen.
December 17, 2025
Unprompted review
Reply from Completesave
Hello there, Complete Savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round, and many more: https://www.completesavings.co.uk/frequently-asked-questions.
For us to provide details of how you signed up, please share your full name and email address and we'll do our best to assist you.
Unauthorised payment attempt.
I am sharing my personal experience to clearly explain how CompleteSave operates, as many people do not understand where this monthly charge comes from. After making a purchase on the LookFantastic website, a “cashback” offer appeared immediately after checkout and looked like part of LookFantastic rather than a separate third-party offer. CompleteSave partners with LookFantastic and many other well-known websites, using the same post-checkout offers. Initially, only an email address was requested, with no clear or upfront warning that this would result in a paid £18 monthly subscription. This is how people get caught – they believe they are still dealing with a trusted website like LookFantastic, not signing up for a separate paid service. These CompleteSave practices appear deliberately misleading and rely on customer confusion rather than clear and honest consent. It is an aggressive subscription model that exploits people’s trust in well-known brands and the checkout moment, when customers least expect hidden monthly charges. I use this card only for online shopping and keep no funds on it, so the payment was declined, but if funds had been available, the money would have been taken without any warning. For people in a difficult financial situation, an unexpected £18 charge could mean losing their last money – money needed for transport or even food. After reading other reviews, it is clear that this is not an isolated case, and I am sharing this to warn others.
December 15, 2025
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
Never signed up to complete business…
Never signed up to complete business and they took £126 altogether from April-December
April 22, 2025
Unprompted review
Reply from Completesave
Hello Leon, in order to be a member of Complete Savings you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period.
For us to help locate your membership, please share more details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk and we'll do our best to help.
I never signed up for Complete Save and…
I never signed up for Complete Save and never gave permission for any charges. Money has been taken from my account without my consent. I have no access to any services and no idea what this company even is.
This is outright fraud. I have contacted my bank and reported this as a fraudulent transaction. Complete Save should be shut down.
December 13, 2025
Unprompted review
Reply from Completesave
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
I definitely have never visited…
I definitely have never visited completesave.co.uk and wouldn’t have signed up to any sort of free trial. You must be piggy backing off a site I’ve ordered from?! Double triple checked all my emails and nothing relating to this company either but somehow you’re taking money out of my account. The replies to others say they would have signed up but I know I 100% haven’t
December 11, 2025
Unprompted review
Reply from Completesave
Hi Emma,
Complete Savings is a genuine cashback company that offers members many benefits including 10%+ cashback on over 1000+ retailers. To learn more about the programme and for additional information, please visit: https://www.completesavingsblog.co.uk/
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
I never signed up for this and now i…
I never signed up for this and now i see my credit card has been debited every month for £18! They have taken £180 from me.
December 10, 2025
Unprompted review
Reply from Completesave
Hello Caroline,
We appreciate you letting us know about your worry. You can be assured that Complete Savings generates significant cashback savings for its members.
The only way you could have signed up as a member and given us permission to charge your account was if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup page that our programme is a paid membership subscription. There is no way we can obtain your details without doing the aforementioned.
Thank you for providing details. We have cancelled your membership. Therefore, your card will no longer be charged. We sent you a cancel confirmation email which include the details on how you joined the programme and the resolution to your request.
If you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@completesavings.co.uk
Kind Regards,
Complete Savings
AVOID - SCAMMERS
AVOID - They have scammed me for nearly £100. How are they allowed to do this? I have never used this website before... I am absolutely fuming.
I can't imagine how many poor elderly / disabled they are scamming each month... no shame!
December 10, 2025
Unprompted review
Reply from Completesave
Hello Aaron, thank you for sharing with us your concern so we could address it.
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
SCAM!!
SCAM!!! I never used this service and on my bank I have pending transation!!!!SCAM be careful
December 8, 2025
Unprompted review
Reply from Completesave
Hello Joanna,
We appreciate you bringing this to our attention.
You could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
Our record shows that we have cancelled your membership effective immediately. Therefore, your card will no longer be charged. We sent you a cancel confirmation email which include the details on how you joined the programme and the resolution to your request.
If you need further assistance, you can easily contact us in either of the following ways:
Email: mary@completesavings.co.uk
Kind Regards,
Complete Savings
So every one including my wife has the same story
So every one including my wife has the same story of never signing up for this scheme have no idea what the scheme is and have nothing to show that they are in this scheme or how to access any of its benefits.
Total scammers and they deserve to be closed down.
Have contacted our Bank and they are investigating this fraud for us. What’s the betting we don’t get any money back.
November 29, 2025
Unprompted review
Reply from Completesave
Hello Julia,
We appreciate your review. Complete Savings is a cashback program offering savings at numerous retailers. Memberships require explicit sign-up with agreement to terms, which detail the monthly fee after a trial.
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Disgusting!!!
Been struggling with mental health for a few years now, so not been on top of my finances, amongst other things. So today I finally started to look at where I was at, only to find this monthly payment of £18 every month since last December! I have no knowledge of it, never heard of it, and they’ve been siphoning money out of my account for 12 months. I’ve now blocked payments and cancelled my so called subscription! It’s disgusting!!
November 28, 2025
Unprompted review
Reply from Completesave
Hello Mike, thank you for leaving a review so we could address your concerns.
Please know that the only way we could charge your account is if you you completed the sign-up form and agree to the terms and conditions.
For us to help with your concern, please share more details to help us locate your membership and provide details of how you signed up. We have sent you a request here on Trustpilot, or you can send us an email to mary@completesavings.co.uk
SCAM
SCAM
I had never even heard of this company until it appeared on my bank statement. £18 taken out. Now reported to my bank as fraud.
Trying to get in touch with them is impossible.
November 27, 2025
Unprompted review
Reply from Completesave
Hello Ian, thank you for letting us know about your concern.
Please know we are here to help and provide you details of how you signed up with Complete Savings. We have sent you a request here on Trustpilot or you can also contact us directly via call:
• Our free telephone number from within the UK: 0800 389 6960
Totally bullshet and scame
Totally bullshet and scame. Charging 18 f per month for nothing.
November 26, 2025
Unprompted review
Reply from Completesave
Hello there, Complete Savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round.
For us to provide details of how you signed up, please share more details that may help us find your membership. We have sent you a request here on Trustpilot or you can also send us an email to mary@completesavings.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.