Trainline should be ashamed of themselves being associated with these con men. Appears I signed up unwittingly while purchasing a train ticket. Been charging me £18 a month for something I didn't know... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Can't give less than 1 star. Absolute day light robbery; £18 per month scam legalised by fine print. Don't sign up and definitely don't give them your details. Sick and tired of companies like th... See more
Company replied
0 star. Scammers. It's appauling that these kind of scam shops run in the broad daylight. No consent, no information, nothing, and all of a suddwn you see money beung deducted. People are lured to jo... See more
Company replied
My 16 year old daughter has been scammed from 2 separate transactions of £18 from her account when never signed for anything!!! When calling customer service was advised very cooly “sorry this has hap... See more
Company replied
1.1
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3K reviews
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Absolutely ridiculous
Absolutely ridiculous! I did not even sign up or give permission for this company to go into my bank account and take out my money! Yet they did that without my knowledge!
January 18, 2026
Unprompted review
Reply from Completesave
Thank you for bringing this to our attention.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help you further, please share more details like your full name and email address through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
Doggy website
Doggy website, you sign up for a membership an they charge you a monthly fee without you signing up for one.
Beware of the scammers.
January 18, 2026
Unprompted review
Reply from Completesave
Please know that in order to be a member of the programme, you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period.
For us to help locate your membership, please share more details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk and we'll do our best to help.
18pound was withdraw from my account…
18pound was withdraw from my account without any communication. what is this, a real scam
I've emailed for refunding this. also bank advance me to cancel my debit card. what a scam
January 15, 2026
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
It seems a fraud to me
It seems a fraud to me. I cancelled the subscription and have asked for refund. I hope I get my refund in time.
January 16, 2026
Unprompted review
Reply from Completesave
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
UPDATE: Unfortunately, we're unable to locate a membership using the details you provided. Please send us an email so we can further assist you and provide details to your query.
Fraudulently took money for 13 months
I spotted this transaction and turns out they've been fraudulently deducting for past 13 months from my account! I called NatWest bank and stopped it.
I called complete savings and demanded a full refund - update: they emailed to say 'according to our records it seems you also have a membership(s) with us for another programme'...
I have never agreed to pay anything to them, ever, never...so I'll be expecting a further cancellation and refund for this fraudulent action.
January 15, 2026
Unprompted review
Reply from Completesave
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
UPDATE: Thank you for providing additional details. Upon review, our team has cancelled your membership and provided resolution to your query. For any questions, don't hesitate to send us an email.
Don’t inadvertently get signed up for a subscription with another company
I’ve been told by Trustpilot that I have to change this review or it will be deleted in 3 days. Be very careful when you make a purchase with this company as you will inadvertently be signed up to a monthly subscription with another organization called completesavings.co.uk and charged £18 per month.
January 14, 2026
Unprompted review
Reply from Completesave
Hello there, thank you for bringing this to our attention.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
Upon checking, our team provided details of how you signed up with Complete Savings and that your membership is still active.
We have proceeded on cancelling it; therefore, your card will no longer be charged.
If you need further assistance, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
Yet another sneaky scam
Yet another sneaky scam that somehow gets you signed up for 'something' that you're unaware of and charges every month. Apparently, buying a train ticket is how I got signed up??? Calling customer service appears to have resolved the issue....I hope!
January 12, 2026
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions. More resources can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For any questions, our support team can be contacted via phone:
• Our free telephone number from within the UK: 0800 389 6960
Charging £18 per month after joing in
Charging £18 per month after joing in. I just cancelled my membership. Hope the automatic payments will stop.
I attached here the reference number for my cancellation request, hope they check it and make sure they cancel these payments.
Very disappointed of not being made aware FEOM BEGINNING about this fee!!
January 11, 2026
Unprompted review
Reply from Completesave
Hello there, thank you for giving us the chance to address your issue.
In order to be a member of Complete Savings, you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period.
We can confirm that your membership has been cancelled, therefore your card will no longer be charged.
If you need further assistance, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
Kind Regards,
Complete Savings
I’ve not even signed up to this or seen…
I’ve not even signed up to this or seen the website before and it randomly took £18 out my bank account like mate what the heck??
January 10, 2026
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
Tried to take £18 without consent
Tried to take £18 without consent! Absolutely no idea who or what this company is! Reported as fraudulent to bank & cancelled thru bank. lucky I had zero money in my account😆#studentlife
January 9, 2026
Unprompted review
Reply from Completesave
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
Same as everybody else on here!
Same as everybody else on here. Didn't sign up for this at all. Dont know how they have my details...not set up as a Standing Order or a Direct Debit on my account so I can not cancel through my bank. They take the funds directly from my card.
I have cancelled the payment online through their website and I have requested a refund.
I only found the payment by going through my business account and googling the company...A complete scam.
January 9, 2026
Unprompted review
Reply from Completesave
Thank you for bringing this to our attention.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
Upon checking, our team has addressed your concerns by providing details of how you signed up and a resolution to your query. We can also confirm that your membership has been cancelled.
For any other concerns, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
Kind Regards,
Complete Savings
I never signed up for anything and took…
I never signed up for anything and took €18 today from my bank I tried to ring a uk number but couldn’t get through. So there is an Irish website with an Irish number to call and I cancelled it this. SCAM SCAM SCAM.
January 8, 2026
Unprompted review
Reply from Completesave
Hello John,
We appreciate your review. Complete Savings is a cashback program offering savings at numerous retailers. Memberships require explicit sign-up with agreement to terms, which detail the monthly fee after a trial.
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Absolute waste of time
Absolute waste of time. I joined as got a referral after making a purchase with Dorothy Perkins. They took money from my account, I went to redeem my monthly reward but I can only redeem it at Dorothy Perkins, that wasn't stated or made clear when I joined! What an absolute load of rubbish why would I want to keep shopping with the same retailer! They are scammers.
January 1, 2026
Unprompted review
Reply from Completesave
Hello there, thank you for leaving a review.
The Welcome Pack email, which was sent shortly after your registration with Complete Savings outlined the benefits of the programme. More resources can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
Upon further review, you were able to receive your Monthly Bonus for the month of December and that you have decided to cancel your membership.
If you need further assistance, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
Kind Regards,
Complete Savings
Check bank…
Check your bank to see if you have been paying this I must have bought something online last march and have been paying £18 every month since then was checking for something else when i found it didnt know i was paying .you have to phone them to cancel could have payed it for years if i hadn't checked its disgusting
January 6, 2026
Unprompted review
Reply from Completesave
Hello there, thank you for giving us a chance to address your concerns.
Please know that you must complete the sign-up form and agree to the Terms and Conditions to become a member of the programme. We are unable to locate a membership using the details you have provided for Complete Savings.
We have sent you a request here on Trustpilot for us to locate your account and provide you details of how you signed up. Alternatively, you can send us an email to mary@completesavings.co.uk for further help.
I just noticed £18 taken from my credit…
I just noticed £18 taken from my credit card. I thought it was something to do with an unscrupulous hotel owner who fraudulently took £40 from my card. This was not the case. When I checked back through my credit card payments, I found payments taken by this company since the end of July. Went straight down the bank this morning to enquire exactly what had instigated these payments. The bank said that I had probably unwittingly signed up for something through an app. Card and any payment requests have now been stopped.
I eventually got through on the phone to this company in Switzerland to enquire as to the source of my supposed subscription to this service (scam). They told me that it was through a purchase made at Birmingham Airport and that I must have filled out one of their forms in order to subscribe to the scam. I assured the guy on the phone (Nick) that I would never subscribe to such a scheme if I'd have been made aware that it would cost me £18 a month, with absolutely nothing in return. It transpires that all this originated in June, when I booked car parking at Birmingham Airport through NCP. The only details I filled in on an online form were those which NCP required, so be very aware if using this car parking service.
January 4, 2026
Unprompted review
Reply from Completesave
Hello Charles,
We value your willingness to discuss this issue with us and thank you for bringing this to our attention.
Complete Savings is a genuine cashback company that offers members many benefits including 10%+ cashback on over 1000+ retailers. To learn more about the programme and for additional information, please visit: https://www.completesavingsblog.co.uk/
Only if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made extremely explicit on the signup form that our programme is a paid membership subscription, could we have acquired your information and authorization to charge your account.
Thank you for providing details. Upon reviewing, we have cancelled your membership effective immediately. Therefore, your card will no longer be charged. We also sent you a cancel confirmation email which include the details on how you joined the programme and the resolution to your request.
Kind Regards,
Complete Savings
Completesave, scam
Be aware that you may have unknowingly enrolled in this service. I was charged £18 after purchasing an item from a well‑known online retailer, and I have no recollection of ever signing up with completesave.co.uk. It’s a good reminder to regularly check your bank statements for any unfamiliar transactions. Fortunately, they only managed to take £18, and I was able to cancel the service after finding their phone number through an online search but have not been able to get a refund of the £18. Your bank may be able to place a stop to ensure no further money is taken using your debit card, my bank has, but won't charge it back unless I report it as Visa fraud.
January 5, 2026
Unprompted review
Reply from Completesave
Hello Nick,
Thank you for notifying us about this concern. You can be assured that Complete Savings generates significant cashback savings for its members.
You could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
Thank you for providing details to locate your membership. However, we cannot find a membership using the information you gave to us. Please provide us another email address or your membership ID. If you do not know these details, we can search using other options: your UK postal code, the last four digits of the credit/debit card number that the charges appear on, and any other email address you may have and the name of any family member or friend who may have used your credit/debit card. Please send these details in an email to mary@completesavings.co.uk.
Kind Regards,
Complete Savings
AVOID!
Didn't finish signing up to the service and never claimed anything. No refunds offered when I rang to cancel. A company designed to trick people into signing up. AVOID. AVOID. AVOID.
January 5, 2026
Unprompted review
Reply from Completesave
Hi Matt,
Complete Savings is a genuine cashback company that offers members many benefits including 10%+ cashback on over 1000+ retailers. To learn more about the programme and for additional information, please visit: https://www.completesavingsblog.co.uk/
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
Terrible company
Terrible company, please someone shut it down. This is day light robbery. They have been taking money from me for months and i only just noticed.
January 4, 2026
Unprompted review
Reply from Completesave
Hello Lucy
We appreciate your review. Complete Savings is a cashback program offering savings at numerous retailers. Memberships require explicit sign-up with agreement to terms, which detail the monthly fee after a trial.
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
I totally agree with another reviewer…
I totally agree with another reviewer who states this whole model is set up to confuse and trick people into subscribing. Its interesting that they never send you a single email because that would alert you into realising what's going on. I have a number of debits going out of my account and didn't even realise. I got stung for over 5yrs. I had absolutely no idea and didn't use the service even once. They have taken £1059 in total. I've emailed them and im waiting for them to get back to me.
Update: Complete savings have got back to me and after a few checks they verified that I had never used the service. They have refunded the full amount.
January 2, 2026
Unprompted review
Reply from Completesave
Hi Javaid,
We are here to help address your query, and we've requested some more information from you through here. You can also send us an email to mary@completesavings.co.uk (including your full name, email and member ID) and we will respond back and address your concerns as soon as possible.
Thank you and kind regards,
Complete Savings
This is an unethical
This is an unethical, cheating company who seem to purposely use short and unclear wording on their direct debit information.
December 29, 2025
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions. https://www.completesavings.co.uk/frequently-asked-questions
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
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