Trainline should be ashamed of themselves being associated with these con men. Appears I signed up unwittingly while purchasing a train ticket. Been charging me £18 a month for something I didn't know... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't give less than 1 star. Absolute day light robbery; £18 per month scam legalised by fine print. Don't sign up and definitely don't give them your details. Sick and tired of companies like th... See more
Company replied
0 star. Scammers. It's appauling that these kind of scam shops run in the broad daylight. No consent, no information, nothing, and all of a suddwn you see money beung deducted. People are lured to jo... See more
Company replied
My 16 year old daughter has been scammed from 2 separate transactions of £18 from her account when never signed for anything!!! When calling customer service was advised very cooly “sorry this has hap... See more
Company replied
1.1
Bad
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Miserable scam
Miserable scam. Trainline should be chased legally for scamming its customers being associated with completesave. Had to spend 1 hour on the phone on a Saturday morning to get cancelled a subscription I never applied for. They should be closed legally for fraud!
March 14, 2026
Unprompted review
Reply from Completesave
Thank you for sharing your feedback. For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. Full details about how it works can be found on our website here: https://www.completesavings.co.uk/frequently-asked-questions
We can provide details of how you signed up if you could share more details with us via email to mary@completesavings.co.uk and we'll do our best to help.
These guys are absolute scammers!
I had no idea who this company was until I saw I had been paying them £18 a month for a service I had no idea I hasd signed up for! I feel so cheated!
March 12, 2026
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
CompleteScam
CompleteScam
This company have been taking out £18 from my account every month for 5 months, totalling to £90 and i had only found out by checking my bank statement, which as an teenager wouldnt check as often. I am expecting a full refund as it was very misleading and shocking, causing much chaos for me.
March 3, 2026
Unprompted review
Reply from Completesave
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address via email to mary@completesavings.co.uk
My daughter got conned by this lot
My daughter, who is a student, got conned by this “company”. I’ve reported them to Trading Standards for them to investigate. Hopefully their sharp practices will be stopped soon.
March 2, 2026
Unprompted review
Reply from Completesave
Please note that in order to be a member of the programme, you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period.
For us to help locate your membership, please share more details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk and we'll do our best to help.
Scam - £18 taken without knowledge
My husband has just had £18 taken from his bank account by these scam artists today. He did not sign up for this and had no idea a subscription had been set up. Upon checking it appears to be linked to the Moonpig website. Beware. Have notified the bank and managed to cancel 'account' on the website.
March 4, 2026
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
"
Complete scam I never signed up for…
Complete scam I never signed up for this just noticed when they took 18 Euro from my account.
They must have piggybacked on a transaction I did Total fraud .
Paul Dublin Ireland
February 28, 2026
Unprompted review
Reply from Completesave
Hello Paul, thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions. https://www.completesavings.co.uk/frequently-asked-questions
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
Complete scam artists
Complete scam artists. Never clearly sign up, no membership number ever provided and refuse to cancel. A complete con.
The worst customer service ever
February 26, 2026
Unprompted review
Reply from Completesave
Hello there, please know we are here to address any concerns you may have.
Please be advised that as stated on our Membership terms of service, you can cancel your Membership at any time without justifying the reasons. More details can be found our website: https://www.completesavings.co.uk/terms-and-conditions
Please share more details here that will help us locate your membership via email to mary@completesavings.co.uk and we'll do our best to help.
Wouldn’t even select 1 star
Wouldn’t even select 1 star. These thrives have been taking £18 each month from my 15 year old daughter . She HAS NOT subscribed or clicked on any bait! This company are scamming details through some kind of genuine site. I have canter the fraud team at her bank and trading standards !
February 26, 2026
Unprompted review
Reply from Completesave
We appreciate you bringing this to our attention.
Please know that Complete Savings is open to anyone aged 18 or over who lives in the UK and must complete signing up the form presented after making a purchase with one of our partner retailers.
For us to assist, please share more details via email to mary@completesavings.co.uk and we'll investigate further.
Trainline should be ashamed of…
Trainline should be ashamed of themselves being associated with these con men. Appears I signed up unwittingly while purchasing a train ticket. Been charging me £18 a month for something I didn't know I had and when I found out from my bank statements I immediately cancelled and was told that's fine but I will carry on paying until February 2026. Shocking misleading company. Shame on you Trainline and I have removed your app!
December 17, 2025
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions. More resources can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to identify your membership, please share more details through our request here or via email to mary@completesavings.co.uk
UPDATE: Our team has sent you an email with more details addressing your membership query. Please feel free to response to our team's email and we'll do our best to assist you.
Kind regards,
Complete Savings
I called customer service and I got…
I called customer service and I got instant response. they were so nice and friendly. And I got my money refunded 👍👍👍 fantastic
January 30, 2026
Unprompted review
Reply from Completesave
We're happy to hear that our customer service team provided you with a prompt and friendly experience. We appreciate your positive feedback.
Completesave linked to WOWCHER
£18 taken from my account never knowingly signed up for this .On investigation found linked to WOWCHER .HAVE requested immediate refund ,we’ll see .Why is this company trading?😡😡
February 2, 2026
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to locate your membership, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
Unauthorised Charges
I am a German Citizen visited UK (London) for just 4 days in May 2025. I have just noticed that completesave.co.uk is charging my card 18 £ every month and saw my previous statements and saw they charged from June 2025 (8 months) totalling to an amount of 144 £. I have never opted for their services or use their services and as said came to UK on visit purpose.
I have never agreed to pay anything to them, ever, never...so I'll be expecting a immediate cancellation and complete refund for this fraudulent action ASAP
January 23, 2026
Unprompted review
Reply from Completesave
Hello Manish, thank you for leaving a review and sharing details of your concern.
Upon reviewing, our team has addressed your concern regarding how you have signed up for Complete Savings. Please know that the only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
Please feel free to respond to our team's email for any other questions you may have. If you need further assistance, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
This company is a “legal” fraud.
This company is a “legal” fraud.
Report them
January 26, 2026
Unprompted review
Reply from Completesave
We regret you feel this way. Complete Savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round, and many more: https://www.completesavings.co.uk/frequently-asked-questions.
For us to address any concerns you may have, please feel free to send us an email to mary@completesavings.co.uk and we'll do our best to assist you.
Taken money out of my child's account
Taken money out of my child's account, when she hasn't signed up to anything
January 25, 2026
Unprompted review
Reply from Completesave
Hello Claire, thank you for leaving a review so we could address your concerns.
As stated on our page and Terms and Conditions, Complete Savings is open to anyone aged 18 or over who lives in the UK. To become a member, you need to make a purchase or booking with one of our trusted retail partners and choose the option to join Complete Savings when you see our banner with our offer. https://www.completesavings.co.uk/frequently-asked-questions
For us to help provide resolution to your concern, please reach out to us via email and we'll do our best to assist you (mary@completesavings.co.uk).
Unlawful subscriptions with a minor
Just found 4 transactions in my 14 year old daughter’s bank account from this company. As it’s not considered legal for a 14 year old to set up a subscription in UK, I have requested a refund. They should not be allowed to use such underhand methods to sign people up which don’t allow them to make the necessary checks on age or vulnerability status. She was spending birthday money from her Grandma online and has now lost £72. Be extremely careful about clicking on links and the partner websites should be ashamed of themselves for allowing such practices to take place on their brand websites.
September 23, 2025
Unprompted review
Reply from Completesave
Hello Rhian, thank you for bringing this to our attention.
Complete Savings is open to anyone aged 18 or over who lives in the UK. To become a member, you need to make a purchase or booking with one of our trusted retail partners and choose the option to join Complete Savings when you see our banner with our offer. https://www.completesavings.co.uk/frequently-asked-questions
Please send us an email to mary@completesavings.co.uk and we'll do our best to help you.
What a disgraceful company.
What a disgraceful company.
Never signed for, with the best of my conscience,neither been unconscious and here comes funds being siphoned from my account like some business I genuinely signed for.This is utter Fraudulency at its best.Got here in search for understanding what Completesave is,something I had never heard of except for money oozing from my account monthly.I have to get all my pennies back by hook
December 18, 2025
Unprompted review
Reply from Completesave
Hello Rogers, please know that in order to be a member of Complete Savings you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period.
For us to help locate your membership, please share more details through the request we sent here on Trustpilot or contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
Charged me without me even knowing i…
Charged me without me even knowing i signed up to anything.
January 25, 2026
Unprompted review
Reply from Completesave
Hello Mashi, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
What an utterly disgusting
What an utterly disgusting, immoral, underhand, and very sly company. I've had £18 taken out today for absolutely nothing, I must unknowingly signed up to something whilst purchasing online.
I've tried my best to contact them online but to no avail, it states my connection is down but everything is working fine. I don't know how companies like this lot survive or are allowed to trade.
I'm contacting my bank and I will get my money back from you lot Rest Assured!!
I couldn't work for a company like this, I bet there are thousands of decent people unwittingly signed up and panicking about payments taken out.
Absolutely sly, disrespectful, and totally wrong!!
To be totally fair I called the customer service department again and eventually got through to a very helpful lady who cancelled my subscription and refunded me. If I'm not actually refunded I'll update again!!👍
January 23, 2026
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions. https://www.completesavings.co.uk/frequently-asked-questions
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
DO NOT GO NEAR THIS OUTFIT
DO NOT GO NEAR THIS OUTFIT! I think I must have been signed up via Trainline app, they then charged £18/month for doing nothing at all.
January 20, 2026
Unprompted review
Reply from Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
Scumbag scam artists who say its all in…
Scumbag scam artists who say its all in the terms of which they very sneakily hide that theyll charge you 18 pounds 2 to 4 days into your 30 day free trial( ironic ) they just want your money. Dont use them, let em die out . Scum of the earth. Go out of business you inhuman pile of excrement
January 15, 2026
Unprompted review
Reply from Completesave
We appreciate you bringing this to our attention.
Complete Savings is a membership programme through which members can save hundreds of pounds each year. https://www.completesavings.co.uk/frequently-asked-questions.
To join the programme, you must complete the sign-up form and agree to the Terms and Conditions to which it was stated that a membership fee will be collected after your free trial period.
Please share more details for us to locate your membership and provide more details. Alternatively, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.