Pop for cashback after buying dominos thinking it was a dominoes offer I got hesitant after the complete savings logo popped up - but fulfilment company’s are nothing new. After unnoticed it wa... See more
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I was enrolled in this programme after buying a ticket on Lastminute. They charged me 18 Eur/month from March to May, 54 Eur total, without my consent. I have never used the service. They cancelled my... See more
Company replied
This is a scam. When you go to buy a ticket with Dublin Express, Complete Savings pops up to offer you 16 euro off your next journey with Dublin Express. To do this, they make you enter your detail... See more
Company replied
Update After writing to mary at completesavings.ie The problem has been fixed. Still think that the way they "hook" clients is not transparent and non correct but fortunately after several aut... See more
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Company details
Written by the company
Sign up to Complete Savings and get cash back automatically at hundreds of top online retailers in our Cash Back Network. Save every time you buy!
Contact info
Germany
- completesavings.ie
1.3
Bad
112 reviews
Asks customers to review
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I've been scammed by this company too
I've been scammed by this company too. Buying protein bars on myprotein dot ie last July I clicked on an offer to get a discount on my next purchase. I was asked to put my credit card details in again, I did this assuming the transaction had timed out. 7 months later I discovered my credit card had been skimmed for 15 euros a month.There was no sign of any details of completesavings as a separate company to myprotein. This breaks consumer law:
"A business has to give you specific information before you buy. The information should be clear and easy to understand. It should include:
- the service details (if not already clear)
- the total price (inc. VAT) or how the price will be calculated
- if any additional charges apply
- if your right to cancel applies
- their name, address and phone number
If there is a dispute about what information was provided, the business has to show they gave you the information."
ccpc dot ie/consumers/contracts-and-services/contracts-and-services/
Completesavings I have sent you a number of emails and have been offered 15 euro which is an insult. Please refund the rest of my money so I don't have to start getting my bank/ small claims court/ consumer protection agency to get it back.
July 12, 2022
Unprompted review
Reply from Completesavings
Hello Steve,
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie
The Terms of Service are made very clear on the signup form that consumers must complete in order to become a Complete Savings member. It is clearly stated several times that after the thirty-day free trial period there is a monthly membership charge.
For example:
Immediately next to the boxes where you entered your bank details was the statement: "By providing your billing information below, you authorise Complete Savings to use the information you provide for billing the membership fee of £15 a month until you cancel. Our secure software encrypts your information as you send it to protect you and your privacy."
Immediately next to the boxes where you entered your password was the statement: "By entering my password as my electronic signature and clicking "YES", I have read and agree to the Terms Of Service and the Offer and Billing Details and authorise Complete Savings to use my name, address and credit or debit card information that I provided for billing and benefit processing after my 30 day free trial."
Thus, by accepting the offer, you agreed that the Complete Savings programme membership would be billed to the card details you had just provided.
To demonstrate this to you we sent you an email today with a copy of the Complete Savings signup form you would have completed to become a member.
Thank you.
Kind regards,
Complete Savings
This is a scam company.
This is a scam company.
I bought tickets from Ticketmaster and completesave somehow harvested banking details as part of some "Micky Mouse" savings scam ... I had never heard of them until I got an email from them a few days ago telling me they were going to take €15 out of my account. They are clearly misleading people into giving banking details or they are scripting the ticketmaster website.
January 23, 2023
Unprompted review
Reply from Completesavings
Hello Michael,
You can be assured Complete Savings is a legitimate business. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie
Thank you for providing information. Upon checking, your membership was cancelled on 23 January 2023.
The Terms of Service are made very clear on the signup form that consumers must complete in order to become a Complete Savings member. It is clearly stated several times that after the thirty-day free trial period there is a monthly membership charge.
For example:
Immediately next to the boxes where you entered your bank details was the statement: "By providing your billing information below, you authorise Complete Savings to use the information you provide for billing the membership fee of £15 a month until you cancel. Our secure software encrypts your information as you send it to protect you and your privacy."
Immediately next to the boxes where you entered your password was the statement: "By entering my password as my electronic signature and clicking "YES", I have read and agree to the Terms Of Service and the Offer and Billing Details and authorise Complete Savings to use my name, address and credit or debit card information that I provided for billing and benefit processing after my 30 day free trial."
Thus, by accepting the offer, you agreed that the Complete Savings programme membership would be billed to the card details you had just provided.
We hope this information helps. If you have other concerns, you may contact us in the following ways:
Free telephone from within the IE: 1800 806 167
Email: customerservice@completesavings.ie
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
This is a "legit" marketing scam
This is a "legit" marketing scam...I bought ticketmaster tickets and have ended up paying €15 for last few mths. Tickets I bought sell out in minutes so one has to be very quick to get them, I haven't knowing/willingly signed up to any online savings scheme...I dont even shop online so why would I sign up?? Lots of people got scammed into this subscription and it is a scam! that bought same ticketmaster festival tickets as I did, it appears. I will be putting a post up on FB festival page to warn others. I will make one phone call today to request all of my money back and if it doesn't happen promptly I will go to my bank and ask them to do whats known as a 'charge back' (Ireland) meaning bank will repay me and chase the company and apply legal charges on top! If there was a way of no stars on here or even minus thats what these scammers would be getting...very annoyed as is most on here that commented
UPDATE
31 December 2022...
Mary in Complete Savings is not contactable, see copy of undeliverable email reply I received below
Your message to mary@completesavings couldn't be delivered.
The group mary only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
Office 365 mary
Sender Action Required
Sender not allowed
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance.
The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone
NO ANSWER TO PHONE CALLS EITHER
December 12, 2022
Unprompted review
Reply from Completesavings
Hello Maura,
Complete Savings is not a scam, as you state in your review. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie
Our records show that you became a Complete Savings member when you manually entered your details into the Complete Savings sign-up form and agreed to the Terms & Conditions, which were made very clear on the sign-up form. Our offer comes AFTER the purchase you made with the merchant. It is clearly stated in the sign-up form that our programme is a paid membership subscription if you will not cancel before the trial period. You may cancel anytime your subscription through email, by calling our customer service or logging in to your account.
Your membership is still active. I understand also that your bank will reach out to us to resolve this matter for you. We will wait and provide them the details if necessary.
If you need further assistance, you can easily contact us by emailing to mary@completesavings.ie. Thank you.
Kind regards,
Complete Savings
I didn't even know I subscribed
Incredibly easy to subscribe without realising. I was advised by my bank about an unusual transaction which ended up being complete save. Some how I subscribed without realising it when I brought tickets from ticket master! Be very aware as there appears to be no process to subscribe and therefore could subscribe very easily and not realise. I'm not even sure what the site does or even work, so I can not comment on its function.
November 11, 2022
Unprompted review
Reply from Completesavings
Hello Annette,
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup form.
Upon checking, your membership was cancelled on 06 December 2022. Therefore, your card will no longer be charged.
We hope this message address your concern and resolve this matter for you. However, if you need further assistance, you can easily contact us in either of the following ways:
Free telephone from within the IE: 1800 806 167
Email: customerservice@completesavings.ie
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
Unclear Debits from account
I have been debited Euro 15 from my account yesterday. I have no idea how , what and why this has been deducted. I dont believe I signed up for membership. Could you let me know more.
October 11, 2022
Unprompted review
Reply from Completesavings
Hello Sunil,
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie.
There is no way we can obtain your information and authorisation to charge your account without manually entering your details into the signup form and agreed to the Terms & Conditions, which we made very clear on the signup form that there is a monthly membership charge if you will not cancel before the 30-day free trial. We reiterate several times in the form that our programme is a paid membership subscription.
For example:
Immediately next to the boxes where you entered your bank details was the statement: "By providing your billing information below, you authorise Complete Savings to use the information you provide for billing the membership fee of £15 a month until you cancel. Our secure software encrypts your information as you send it to protect you and your privacy."
Immediately next to the boxes where you entered your password was the statement: "By entering my password as my electronic signature and clicking "YES", I have read and agree to the Terms Of Service and the Offer and Billing Details and authorise Complete Savings to use my name, address and credit or debit card information that I provided for billing and benefit processing after my 30-day free trial."
Thus, by accepting the offer, you agreed that the Complete Savings programme membership would be billed to the card details you had just provided.
To demonstrate this to you, we can send you an email with a copy of the Complete Savings signup form you would have completed to become a member. But that is not possible since we currently don't know who you are. We sent you a message via Trustpilot requesting details to identify your Complete Savings membership record but neither you nor Trustpilot have been cooperative in providing us with those details.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.ie or by responding to the message we sent to you a few days ago via Trustpilot.
Thank you.
Kind regards,
Complete Savings
I am trying to get a refund
I am trying to get a refund. I have received £45. I have had £255 taken from my bank account unauthorized. I have not signed up to anything!! I can provide bank statements to prove this. You have closed down the account (which I never signed up for) and tried to fob me off with £45.
I am owed £210. Please can someone contact me urgently to get this matter resolved. I have also emailed Mary.
Rebecca
September 6, 2022
Unprompted review
Reply from Completesavings
Hello Rebecca,
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.co.uk.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup form.
We sent you an email regarding your request. Please respond to my email (mary@completesavings.ie) to resolve this matter for you.
Thank you.
Kind Regards,
Complete Savings
If it smells like a scam, walks like a scam and sounds like one.
Make sure to check and double-check when you're making a Ticketmaster purchase you may end up signing up for this service as well. Always be mindful of where you're putting your card details because of shark practices like this. The company knows fine well what they are doing. I wonder how much of their business is people who aren't even aware they are a member
I await the response trying to justify spamming their business while people are already being rushed by a count-down clock to get their tickets.
August 16, 2022
Unprompted review
Reply from Completesavings
Hello Sorcha,
Complete Savings is not a scam. We are an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.co.uk.
The Terms of Service are made very clear on the signup form that consumers must complete in order to become a Complete Savings member. It is clearly stated several times that after the thirty-day free trial period there is a monthly membership charge.
Upon checking, your membership was cancelled on 16 August 2022.
We already respond to your initial request through an email. Please correspond to the email we sent to you or if you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@completesavings.co.uk
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Thank you.
Kind regards,
Complete Saving
I have no idea how this company got…
I still have no idea how this company got hold of my credit card number. How can this be allowed? No way am I going to send them my email, card number etc. I have cancelled the card.
August 15, 2022
Reply from Completesavings
Hello Gar,
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.co.uk.
The Terms of Service are made very clear on the signup form that consumers must complete in order to become a Complete Savings member. It is clearly stated several times that after the thirty-day free trial period there is a monthly membership charge.
For example:
Immediately next to the boxes where you entered your bank details was the statement: "By providing your billing information below, you authorise Complete Savings to use the information you provide for billing the membership fee of £15 a month until you cancel. Our secure software encrypts your information as you send it to protect you and your privacy."
Immediately next to the boxes where you entered your password was the statement: "By entering my password as my electronic signature and clicking "YES", I have read and agree to the Terms Of Service and the Offer and Billing Details and authorise Complete Savings to use my name, address and credit or debit card information that I provided for billing and benefit processing after my 30 day free trial."
Thus, by accepting the offer, you agreed that the Complete Savings programme membership would be billed to the card details you had just provided.
To demonstrate this to you, we can send you an email with a copy of the Complete Savings signup form you would have completed to become a member. But that is not possible since we currently don't know who you are. We sent you a message via Trustpilot requesting details to identify your Complete Savings membership record but neither you nor Trustpilot have been cooperative in providing us with those details.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.co.uk or by responding to the message we sent to you a few days ago via Trustpilot.
Thank you.
Kind regards,
Complete Saving
Apply for a refund
I originally wrote a scathing review here, with this opening line:
"I just saw this on my bank statement, and then could see it stretching back over a year. I don't think this is a scam as such, but I find it rather dishonest."
After posting this, I saw other posts of people looking for refunds. So I contacted Completesavings.ie and asked for one (they actually have a phone number). There was little wait time, the person dealing with me immediately offered three months refund and said I would receive an email within a day with a few questions to fill out. If I replied to that they would review that and see if a full refund was justified.
I did reply, 2 days ago, and received a full refund today.
So, I am changing from a 1 star recview to a 4 star review on the following basis:
- I had an issue, they resonded very quickly to my complaint
- They gave a full refund
- All was done with no fuss.
So, completesavings.ie is not a scam, but they do need to review their practice of monthly payments as it is obvious that many customers are not aware they are paying this. I know they send emails but that can get lost in an inbox. Possibly an SMS to remind customers they have signed up to this?
For other customers who were not aware of this payment, apply for a refund, you will be surprised.
August 9, 2022
Unprompted review
Reply from Completesavings
Hello Stephen,
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie
We appreciate the update in your review. We are happy you are satisfied with the resolution we provided.
If you have other concerns, you can easily contact us in either of the following ways:
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
These fraudsters have also charged me…
These fraudsters have also charged me hundreds I have never joined or even used their services, this is a clear scam.
I will be pursing them though the fraud dispute features of my bank in an attempt to get my money back, they are well known for this type of tactic as seen from the thousands of similar reviews.
Before you write a silly response only a full refund of the funds you have removed from
My bank account can make this right.
January 12, 2022
Unprompted review
Reply from Completesavings
Hi John,
Complete Savings is not a scam as you state in your review. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.co.uk.
Our records show that you became a Complete Savings member when you manually entered your details into the Complete Savings signup form and agreed to the Terms & Conditions which were made very clear on the signup form.
We sent you an email today with a copy of the Complete Savings signup form to demonstrate to you how you signed up for Complete Savings and provided us with your details and authorisation to charge your account. That email includes a resolution to your query.
If you need further assistance, you can easily contact us in either of the following ways:
Free telephone from within the UK: 0800 389 6960
Email: customerservice@completesavings.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
Scammers ! Avoid !
Scammers ! My wife sign by mistake on myprotein.ie , after we have to cancel bank card. €15 per month for nothing.. lost €60 total :(
August 4, 2021
Unprompted review
Reply from Completesavings
Hello Robertas,
Thank you for responding to the message we sent to you via Trustpilot and providing us with details to identify your Complete Savings membership record.
Complete Savings is not a scam as you state in your review. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.co.uk.
To demonstrate how your wife signed up for Complete Savings we sent an email today with a copy of the signup form completed to become a member. That email includes a resolution to your query.
We hope this message and the email we sent to you addresses your concern and resolves this matter for you.
Kind regards,
Complete Savings
Fraud Squad Involved
Terrifying how these companies get your details. I reluctantly called these people after they insisted, promising that they would not ask me for my information - they lied. They asked me everything. They have been emailing me for weeks saying they're giving me £16 ... never heard of these people or signed up to anything and just now they said "on this occasion, they won't take £15 out of my account" ... nobody in the world has my bank details so I'm pretty outraged that they would even consider robbing me for something I know nothing about .. AND that they apparently have my bank details??!!! This is now going to the Fraud department with my bank and my local ombudsam. Terrifying.
March 8, 2021
Unprompted review
A very sneaky scam
I honestly don’t know how I ended up with a a Complete Savings account- I just happened to look at my online bank app today and spotted a pending payment.
I have rung and emailed the company to stop this payment and close the account. I have also alerted my bank.
A very sneaky scam!
January 7, 2021
Unprompted review
Scandalous experience
Scandalous! They take your bank details from a third party so you could potentially be getting charged a monthly subscription without your knowledge unless you regularly check your bank statements. Their customer service is non existent. They Ignore all emails sent to them and never get a response. Avoid at all costs.
January 1, 2021
Unprompted review
If you value your sanity and financies totally avoid .
This company totally deserve one star rating or less if i could give it.My personal experience of this company is as follows.Customer service staff that say on the phone hang on or similar and never come back to the phone .Customer service staff that give you different answers to the same question.Emails confirmed as received and will be answered within 5 days but thats the last you hear from them.Many stores now operate pay online and click and collect and send receipts for items purchased via email. Although customer service tell you to forward these emails as proof of items purchased which they will accept after doing so you get an email telling you they wont accept it so you might as well shove £15 down the drain every month.Take my advice together with advice from others who have given a poor rating and stay well away from t his company
December 6, 2020
Unprompted review
I noticed my bank account has been…
I noticed my bank account has been charged without my authorization and i contacted them to get 'this service' cancelled and refunded. I have never heard about this company and it surprises me they are even allowed to operate in Ireland.
November 23, 2020
Unprompted review
Fraud
I don’t know how they got my bank details but it’s a fraud, they took money from my account without notification and I did not set up a subscription with them beware and always check your account
November 23, 2020
Unprompted review
Unauthorised 15 euro a month payment for what?
I wasn't aware that this company had scammed me for at least 500 euro until I examined my bank statement.
When I contacted them they told me they had no record of my membership. How convenient for them.
I did not sign up to this site so they're getting money by deception.
My bank has blocked any further payments and are investigating. Time to call in the Fraud Squad ?
November 21, 2020
Unprompted review
Great savings but!!
Signed up for £15.00 per month via Argos,claim back my monthly Bonus each month,but have to keep a close eye on it.have saved well over £1000.00 in 18 months.some really good deals.ie screwfix,Argos,Iceland,Majestic wine.But some retailers WILL not pay.currently New Look and a repeat order at PetsatHome.
September 19, 2020
Unprompted review
BEWARE this company has a very bad…
BEWARE this company has a very bad reputation. They do not pay the cash back owed, and will do anything to set you up to fail. Their favorite is "Abuse of Power" tactics -Where they cancel your membership because you've proved them wrong!! AVOID AT ALL COSTS THEY'RE CORRUPT !!
August 13, 2020
Unprompted review
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