The website is excellent and the care regarding the delivery was really good. The product I purchased - Hot Bin 200L with plinth - is fantastic. The food waste for weekly collection has dramatically r... See more
Company replied
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The website is excellent and the care regarding the delivery was really good. The product I purchased - Hot Bin 200L with plinth - is fantastic. The food waste for weekly collection has dramatically r... See more
Company replied
Not surprised Compost Guy gets great reviews. The way he communicates with customers is excellent - he keeps you fully informed about the whole process, every step of the journey. I am so pleased I o... See more
Company replied
Hi I am Graham and live in south east London. I saw Eli and Kate on U/Tube using a (Hotbin) and decided to treat myself so that I could get rid of a couple of my (daleks). I came across Adam and hi... See more
Company replied
I received and set up my Hotbin today, and I'm looking forward to harvesting my own compost in due course! Adam was great from start to finish, personally dealing with my order, communicating regularl... See more
Company replied
Want to know more about composting and reducing your food waste? Composting is an eco-friendly way to reduce food waste and lower your greenhouse emissions - and a fun and interesting hobby! Buy Compost Products from our shop. From compost, manure and bark chips to compost bins, Bokashi and the amazing "Hotbin Composter", we have the products to help you start composting and reducing your waste. Official supplier of Hotbin, Aerobin and the Green Johanna hot composters.
Suite A 82 James Carter Rd, IP28 7DE, Mildenhall, United Kingdom
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Honestly the best customer service I have ever experienced, had a few issues that were entirely the responsibility of the manufacturer and Adam at Compost Guy went above and beyond to ensure everything was resolved and that I was happy with the product I received. Could not recommend this company enough, needless to say I will be using them again for anything composting related and directing others to do so!

Reply from Compost Guy
Great experience
Ordered a HotBin
They kept me up to date on the entire process. Very friendly. Great service

Reply from Compost Guy
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