Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more
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Review summary
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Company details
- Computer Store
- Computer Accessories Store
- Computer and Accessories Store
- Computer Hardware Manufacturer
- Computer Repair Service
- Computer Service
Written by the company
Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.
Contact info
400-408 Old Durham Road, NE9 5DQ, Gateshead, United Kingdom
- 01914207700
- help@computerorbit.com
- computerorbit.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Helpful Support
Very helpful support team. I was curious if some new keycaps I ordered would fit on the keyboard I wanted and they answered very quickly and were very friendly.
fantastic customer support
fantastic customer support, i needed screws for my second hand case and they managed to source them and provide excellent support throughout the process
Computer orbit experience
Very nice guys. Very large inventory. And extremely helpful. Have fixed my gaming pc in the past and helped me troubleshoot issues without charge aswell. 100% recommend.
Fast, responsive and friendly customer service
Ordered a new graphics card from this website. The dispatch was very quick and was set to arrive at my place about 2 business days later. Unfortunately, the courier (Parcelforce, not Computer Orbit) dropped off my package at a post office drop off point but left no card to say which exact one it was left at.
I contacted Computer Orbit to see if they could chase them up and they responded very quickly with precise details about which PO I could collect my package - so excellent customer service there :). The graphics card is fully operational and is exactly what I expected - definitely recommend for buying PC parts from.
My go to pc store.
Iv been shopping on this website for over a year now and never been disappointed. Great customer services, quick delivery and competitive prices, What more could u ask for.
5 stars.
INCREDIBLE SERVICE
Amazing website, shipped came before it was supposed to be here and they even included a pack of haribos AMAZING will definitely be buying from again
Switches and keyboard accessories are…
Switches and keyboard accessories are very reasonably priced for a retailer in the UK
key switches
I bought some cheap key switches a yellow Gatreon milky switch and a Gatreon smoothie switch waiting till it comes but a pleasant transaction
Best customer service of any company I have dealt with in the past 10 years. Period.
I ordered a keyboard chassis from Computer Orbit, and the shipping was really quick - within 24 hours, despite not paying any extra for shipping! Arrived in great condition, but I was having some issues with some of the keys not quite working.
I contacted support over email, and they replied quickly, and got straight to work with troubleshooting. Another member of the team picked up the enquiry and wrote some instructions (even drew a diagram!) That helped me to take the keyboard apart, spot the issue and have it fixed within 20 minutes.
Ollie and Jack, you're both legends!
TL:DR, This company is an excellent all round.
Better than a replacement!
Jumped straight onto Live Chat with a broken component, under manufacturer warranty.
Computer Orbit support knew exactly what I was talking about straight away and shared their experience with fixing the product - instead of just wasting time on returning and posting.
Final result: my component is operational; no time wasted in shipping; all chats saved for future support calls; I get to use my product straight away!
All good :) Thanks
Really great customer service
Really great customer service - had a couple of minor issues with a product that they responed to really quickly and were super helpful and polite. Item was also well priced and came next day - cheers :)
Incredible shipping
Even though I missed the cut off for next day delivery + I paid for the cheapest delivery option of 2 working days, my graphics card came in LESS THAN 24 HOURS! Incredibly grateful for the amazing service.
Excellent customer service
Excellent customer service! Put a hefty order in but forgot to make it next day delivery messaged in the morning about changing it and by the afternoon it was sorted! Excellent would definitely recommend and use again ☺️
Service was great
Service was great, I messed up my order emailed them and it was fixed next day before it shipped. Items arrived as expected too.
My order came way faster than i…
My order came way faster than i expected at a very good price too! Thank you so much computer orbit i will definitely be buying from here in the future. Ps thanks for the sweets too!
Brilliantly ran store with excellent staff
Brilliant store. Fantastic staff that have a chilled, friendly calm about them. First rate postal service. First rate PC repairs. Saluting Andrew, Bob and Jack the dude that repaired my PC. Can't thank them enough.
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