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Rated 1 out of 5 stars

Tedious refund process, bad product quality and you pay from your pocket the delivery fee if you want to return their items which smells like shit.

Rated 1 out of 5 stars

Possibly the worst customer service experience ever. I ordered from them on June 29. After 11 days of back and forth, I had to virtually scream to get my money reversed (which they say they will do... See more

Rated 3 out of 5 stars

I am a regular customer & have been ordering the whitening cream for a while now. It has been amazing on my skin. However, my recent purchase came half empty, not as full as it usually is. I have sent... See more

Company replied

Rated 3 out of 5 stars

This company knowingly sold 2 bottles of this to me, without informing me that it will expire in 2 months. Usually companies say that something will be expiring soon. I have 1 full bottle and anothe... See more

Company details

  1. Skin Care Clinic
  2. Pharmacy

Information provided by various external sources

Conatural - Certified Organic, Natural Skin Care & Hair Care Products in the UK.


Contact info

1.8

Poor

TrustScore 2 out of 5

88 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Been roughly a week and still haven't…

Been roughly a week and still haven't received my order. Did send an email but was asked to wait another 3 days. Money has been taken, but no sign of my order. Ridiculous. I'll wait another 3 days and If I don't receive my order I would like a refund.

August 28, 2019
Unprompted review
Conatural logo

Reply from Conatural

Dear Sairish, We are sorry to hear that it took longer than expected for your delivery. Please note this order was placed during a bank holiday weekend, which means orders can get delayed and this was the case this time. All our orders get despatched via Royal Mail, delays like these are not in our control. We would also like to clarify that whilst corresponding with you we mentioned that you should wait 3 working days from the date of despatch and you have misinterpreted it as 3 additional days. We always strive to provide excellent client care experience. We will do our utmost to resolve this for you asap!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Early day's to comment on the whitening cream as I've only been using for 4 days.

July 6, 2019
Unprompted review
Rated 1 out of 5 stars

Incorrect order dispatched but no reply from company

Incorrect order dispatched, although I contacted them several times, no communication from them! The soap I received that I did order seems nice but the other soap I didn't order and it isn't one I'd chose to use. Disappointed. Better sellers on Etsy.

May 6, 2019
Unprompted review
Conatural logo

Reply from Conatural

Dear Erica,

We are sorry to hear that you are not satisfied with our service, Could you please email our customer care aroona@conatural.co.uk and we will look into this order for you. We apologise for any inconvenience caused. We’re normally known for our exceptional customer service , and we regret that we missed the mark this time.

Rated 5 out of 5 stars

best thing ever happened to me

I am obssessed with organic and natural products and always looking for new and better products. Was introduced to conatural by my sister who lives in dubai she asked me to give it a try. I started with saffron complexion builder and almond oil. After that there was no looking back. One by one i tried almost every product. Conatural is part of my daily beauty regime now. Highly recommended :-)
Thankyou conatural team

April 28, 2019
Unprompted review
Rated 4 out of 5 stars

New user.

Customer service is great. I've only just started using the products two days ago so so far so good. I bought hair oil, whitening cream, saffron cream, lip balm, lip scrub, eye cream and mud mask. Whitening cream pot wasn't full. Lip scrub is hard to use as it should have been a little moist. It's hard but once you start using it it's ok BUT the result is great. The scrub also only had 1.5 months expiry date on it and when I queried it, they said that's why it was on offer. However I did say that should be written on their web page. Creams feel luxury. Hair oil used once and felt good. The eye cream is amazing. Feels so cooling and it pumps out so easily as it's a very light gel in consistency. Overall, I think products should do what it says on the tin (hopefully). They do feel like luxury products.

April 28, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. No hassle. Bought some products for my mum. Wonderful products and discounts ! Will surely recommend a buy.

April 24, 2019
Unprompted review
Rated 5 out of 5 stars

The products arrived very quickly

The products arrived very quickly. The products themselves are very good. I got the whitening cream and eye serum. I've only been using them for a few days but I can see that my skin is looking more clear and fresh already.. I do find the cream a little drying but this is easily rectified by using moisturiser or face oil in the morning.. overall a big thumbs up ans I will definitely be trying some more of their products..

March 2, 2019
Unprompted review
Conatural logo

Reply from Conatural

Hi if you find your skin is dry then try our essential day cream in the morning or if you have normal to oily skin we recommend the Saffron complexion builder.

Rated 5 out of 5 stars

Soo amazing

Soo amazing, I love it! Lip balm , my lip was always dry , when ever I use any lipstick,it gone be crack, I'm always worried about my lips but after this , I have ordered conatural lip balm, first day I have use the amazing results, all the day my lips are smooth and moisture, Thank you! Conatural!

February 28, 2019
Unprompted review
Rated 1 out of 5 stars

the product says it is natural but it…

the product says it is natural but it contains TITANIUM !!!

February 25, 2019
Unprompted review
Conatural logo

Reply from Conatural

Dear Suzanne,

We would like to reassure you that all our products are 100% organic and Natural. The product you purchased contains 0.1 Titanium Dioxide. Titanium Dixiode is a naturally occurring mineral used as a colouring agent and sunscreen ingredient in cosmetics and personal care products. Please note that only nano particles of titanium dioxide can be toxic and we do not use nano particles.
We hope you continue to enjoy our beauty products.

If you have any concerns or questions regarding any of our products we would be keen to hear from you. please send an email to customer care : aroona@conatural.co.uk

With Love
Conatural

Rated 5 out of 5 stars

Great service

Great service, fast and efficient:)

January 23, 2019
Unprompted review
Conatural logo

Reply from Conatural

Thank you at Conatural we try to get our orders out as soon as possible.

Rated 5 out of 5 stars

Amazing Results

The products are amazing and it’s a huge relief knowing I can order online in the uk otherwise I always had to wait to visit pk.

The service here in the uk was very efficient.
Fast delivery and very accessible purchase process.
Thank you

January 11, 2019
Unprompted review
Conatural logo

Reply from Conatural

Thank you for you reviews. We are glad you are pleased with our services.

Rated 5 out of 5 stars

A very happy customer!

I bought the Better Than Ubtan and Saffron Complex Builder several weeks ago and I am absolutely in love with this brand! The ingredients are natural and what really got me was the amazing smell of the products. Will definitely be going back and trying some other products, I have my eyes on the Activated Charcoal soap car and Organic Argan Oil.

January 11, 2019
Unprompted review
Conatural logo

Reply from Conatural

Thank you Safeer for your review, we are glad that you liked our products, we you continue to use our natural range in the future.

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