Tedious refund process, bad product quality and you pay from your pocket the delivery fee if you want to return their items which smells like shit.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Possibly the worst customer service experience ever. I ordered from them on June 29. After 11 days of back and forth, I had to virtually scream to get my money reversed (which they say they will do... See more
I am a regular customer & have been ordering the whitening cream for a while now. It has been amazing on my skin. However, my recent purchase came half empty, not as full as it usually is. I have sent... See more
Company replied
This company knowingly sold 2 bottles of this to me, without informing me that it will expire in 2 months. Usually companies say that something will be expiring soon. I have 1 full bottle and anothe... See more
Company details
Information provided by various external sources
Conatural - Certified Organic, Natural Skin Care & Hair Care Products in the UK.
Contact info
United Kingdom
- conatural.co.uk
1.8
Poor
88 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Conatural
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.