Concept Global Reviews 375

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their high quality, durability, and practical design. Many people appreciate the excellent user experience, finding the website easy to navigate and the overall interaction with the company positive. The products are often described as comfortable and versatile, fitting various needs from daily use to travel. However, some customers experienced issues with delivery and order processing. A few people mentioned that their orders took longer than expected to arrive, or that tracking information was not consistently provided. There were also occasional reports of incorrect items being sent or discrepancies between the advertised product size and the actual item received.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers are highly satisfied with the quality,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of materials,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast shipping, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise fast delivery, with some... See more

User experience

Consumers generally express satisfaction with the user experience. Many reviewers highlight the practicality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am impressed & pleased with my black & khaki colored Concept Global Travel Pack! It's comfortable & can be all day wear if need be. The design is created with function & style! It's Concealable,... See more

Company replied

Rated 5 out of 5 stars

Love my Slingbag, its the best! No annoying backpack, no more uncomfortable wallets!! My slingbag not only carries everything I need, its just plain comfortable to wear! Huge thanks to Concept Glo... See more

Company replied

Rated 5 out of 5 stars

Reasonable shipping speed for a free shipping option. At first sight, sling bang looks like a high quality item. I bought the Large version (1.6L) which is great for day to day usage. For travelling... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Concept Collective. The t-shirts are genuinely high quality — thick cotton, great feel, and they look/fit like a premium product. I had a sizing issue with my initial or... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

375 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Delivery was good but within a week the…

Delivery was good but within a week the teeth on the zipper broke. The pouch is a little on the small side. Perfect for a phone and wallet but not much else.

October 11, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We’re really sorry to hear about the zipper issue — that’s definitely not the experience we want for our customers.

No worries though, we can absolutely help resolve this for you. Please reach out to us here so our team can assist:
👉 https://conceptglobal.co/pages/contact

Thank you for bringing this to our attention!

Rated 2 out of 5 stars

The clothes are decently made

The clothes are decently made, but falsely advertised. I hate it when companies falsely advertise their clothes.

October 9, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We asked you for more details via Trustpilot to verify if the order was from us and to assist you further.
However, we received this feedback from Trustpilot:

“No response received. The reviewer didn’t respond to your request within the 3-day period.”

If you still need help, please reach out to us here:
👉 https://conceptglobal.co/pages/contact

We’d be happy to check this for you.

— Concept Global Support

Rated 5 out of 5 stars

Highly recommended

Reasonable shipping speed for a free shipping option.
At first sight, sling bang looks like a high quality item. I bought the Large version (1.6L) which is great for day to day usage. For travelling with less items, standard size (1L) looks like a good option since it can fit under the jacket.
Had some questions for customer support, they responded the same day via mail. Overall, seems like a legit company which cares for customers. Highly recommended

October 9, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We’re happy to hear you’re pleased with the bag and service! Thank you for trusting us and for the great feedback. 🙌

Rated 1 out of 5 stars

Ordered 2 travel sling bags in the 2…

Ordered 2 travel sling bags in the 2 for 1 deal about ten days ago. One has been sent and is still in shipping. Another is still being processed and hasn't even been sent yet? It states delivery will be made in 6-9 business days and its been 8…
I try to reach out via the support email and just get an automated ai response saying i have been passed onto the relevant team, who still haven't contacted me. Customer service is crap

October 7, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We truly appreciate you reaching out and are sorry to hear about your recent experience. We take great pride in our customer service, and it’s disappointing to learn we haven’t met your expectations this time.

To make sure this gets resolved quickly, please create a ticket through our official support form here:
👉 https://conceptglobal.co/pages/contact

Once submitted, we’ll prioritize your case and follow up directly with the courier to confirm the latest shipping update for your second bag.

Thank you for your patience — we’ll make sure you’re taken care of.

Rated 5 out of 5 stars

Very trendy

Very trendy, kept my belonging safe during my holiday

September 23, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

So glad to hear that! 😍 We love that the bag kept your things safe while you enjoyed your holiday. Thanks for sharing your experience and for choosing us! ✨

Rated 5 out of 5 stars

Very Happy, Felt secure always.

I was worried about the delivery as we were heading overseas for a cruise. I contacted customer support and was assured my items would arrive in time. THEY DID!! This pouch is so handy for going through security check points. Just take it off and send through the x-ray machine. We felt very secure with our passports and money no matter where we were. The backing does not cause you to sweat. Overall a great produce.

September 21, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for trusting us, and we’re glad our team could reassure you before your trip. It’s great to know the pouch kept your valuables safe and comfortable throughout your cruise. 🌊✨ We truly appreciate your feedback and wish you many more secure and enjoyable adventures ahead!

Rated 4 out of 5 stars

Took a long time to receive the item

Took a long time to receive the item, but once I received them, they look well-made wish there was slightly bigger and looks very secure regarding the locking mechanism

September 19, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for sharing your feedback! We’re glad to know you’re happy with the quality and security of the locking mechanism. We’ll also keep your note about sizing in mind for future improvements — and just to share, a Large size is available if you’d like a better fit. :)

Rated 5 out of 5 stars

Compact and easy to use.

Compact and easy to use.

September 28, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for your feedback! We’re so glad to hear you find it compact and easy to use — that’s exactly what we designed it for. 💚

Rated 5 out of 5 stars

Looking forward to using it on upcoming trip.

Arrived and seems well made. Purchased for an upcoming trip, so have not used it yet, but it looks like it will work out well.

September 27, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Wishing you a smooth and enjoyable trip — we hope it proves to be the perfect companion along the way! ✈️🧳

Rated 5 out of 5 stars

The bags are ok, but…

The bags are great, wish there were more separate pockets or area. I got one big and one small. Comfortable and easy to carry.

September 12, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thanks so much for being one of our many amazing affiliates 💛 We really appreciate your support and are glad to hear you’re enjoying the bags!

Just a quick note — affiliate payouts are made every 15th and 30th of the month, once the orders are eligible and ready for payment. You’ll get an email notification as soon as your earnings are processed.

If you need any help accessing your earnings, just email us — we’re always happy to help!

Rated 5 out of 5 stars

Prompt delivery and the item was as…

Prompt delivery and the item was as described. All top quality materials were used and the fit was perfect. Well done!

September 22, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you! We’re so glad you’re happy with the fit and quality. 🙌

Rated 4 out of 5 stars

Overall I like the sling pack

Overall I like the sling pack. I ordered two packs as part of the buy one get one offer. One of the packs has an issue with the top zipper that makes it hard to close. It snags and has to be worked back & forth to get it to close all the way.

September 17, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thanks a lot for sharing your feedback and for grabbing our Buy One Get One offer! We’re really glad you like the sling pack overall. 🙌

Sorry to hear one of the zippers is being tricky — that shouldn’t be the case. If you could reach out to our support team with your order details, we’ll be happy to sort this out for you. :)

We appreciate you being part of our community and we’ll make sure you can enjoy both packs hassle-free!

Rated 5 out of 5 stars

Best bag ever used

Best bag ever used, agree, the delivery time was a bit long but worth the wait. Probably will get another set but different colors this time. Thanks for the product guys, 10/10

September 16, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Excited that you’re already thinking about another set in different colors — that makes our day! 💛 Thanks for trusting us, and we can’t wait to serve you again soon.

Rated 5 out of 5 stars

Sling

Excited to use our slings for an upcoming event! Delivered quickly too!

September 15, 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We’re so glad to hear your slings arrived quickly and just in time for your event! 🎉

Have an amazing time! :)

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