Concorde Auto Centre (Ceased trading) Reviews 632

Great professional service, nothing for kids to do while you wait for mot & or service to be completed

Found this garage with the help of my partner. fantastic value for money . great value for money and Great service. staff helpful . management very helpful and tell you as it is. Great place to get a free quote and sound advice .

Very professional and polite and reasonable pricing will defo recommend and use again A++

Super friendly and approachable staff. Everything was explained simply and clearly for me after my MOT and Service. Had an unexpected ball arm joint to replace and they worked their best to have it done for me on the same day.

first time I visited Concorde I was extremely happy with the service from the staff
I will certainly visit them for my service in a few weeks time

Great all round service! Have recommended to friends and family !

Thorough checkup, competitive price.

Returning customer Visited northampton branch for my MOT only no messing about none of this you need this done etc.. pass first time. BMW drivers remember to ask to reset MOT service light. Thanks northampton same time next year!

Very polite, very helpful. Good service.

Mixed review unfortunately up till my last visit the garage was performing really well saving me money on my clutch repair so decided to take car back when the engine management light came on.Used a friends diagnostic kit which came up with a knock sensor fault and v tech system fault.Garage said the fault meant I had a timing belt fault and would cost £589 to correct.Took advantage of courtesy car and expected a couple of days for repair.After a week of missed collection days due to not all parts being available I picked my car up and paid the balance.Only drove a couple of miles away until the management light reappeared.Returned to the garage and after another check the fault was the knock sensor which had been the original problem.Garage admitted to error and would repair at no cost.Two days later I collected car and all okay.My main gripe after all this is why do I have to wait two weeks for my deposit back on the courtesy car??
Will use Concorde again as this may have been just one of those things

Had 4 tyres replaced,good,friendly service and very reasonable price

I found everyone to be very pleasant and helpful. With them being just round the corner it made the journey less stressful with the exhaust hanging off. Well done for fixing it so quickly.

Knowledgeable and extremely helpful staff.
Good communications throughout the day from drop off to collection.
Best of all....I saved £700 on the Mercedes Benz servicing quote!

Great service, great prices

Outstanding service, friendly and informative staff, booking in was a breeze, had front brake pads and discs replaced and rear drums stripped and cleaned all at very competitive price.
Down side there’s a huge warm viewing area, but No tea/coffee or vending machine facilities to ease the wait,
Also as I used the Oxford branch I knew where it’s situated, but it really needs more advertising of its location

this is the place you should avoid at any cost. They are a bunch of lazy workers, waiting to rip you off for your job. I clearly mentioned that the issue is with spark plug and it need to be changed so that the engine warning lights will go off and the car will perform normally. They provided a quote for 30 GBP, thats why I choose them. Called them to make sure that I can do this with the appointment time and could drive back home. They agreed to this, but when I was at the workshop they refused to change the spark plug and asked me to do a full car service for 300 GBP (10 times more). They said they cant detect any issues with the computer check up (really ?) and cant do anything. The guy at the reception also denied the fact that he was the one I was talked to over the phone. They have no respect to customer's time and money. For them it seems ok to drive the car without working spark plug till the car get serviced ( probably they could change catalytic convertor with an extra bill). I had to rise my voice and then only they were ready to replace the spark plug (that too next day). When I come back home the invoice showed that they have only replaced 3 spark plugs and not 4, even I asked them to do so. I dont understand what they are thinking of themselves. Will I ever visit them... No way... If I could complain somewhere about the service I have received, I am happy to do it. I wont recommend this place. Avoid them at any cost. that is my advice. zero stars for them.

FIRST UPDATE

* I am updating the review as I have seen the comment below that it is a fake review. I have already provided job reference number etc. Now they are coming up with a counter argument. This is totally unacceptable and it shows again why we should move away from these type of scammers.

If I havn't given my correct name that means I don't want to share it in a public space. Providing the details of my car etc in a public space now you have violated the Data protection act. You should appologise or remove that comment immediately otherwise I am going to take it via court.

I am happy to provide more details to anyone (trust pilot or any customers) who want to know more about my experience. I have seen all the bad reviews you guys had by now (call them all fake... lol) please stop doing your business anymore that would be the best help you can provide to public. Thanks

SECOND UPDATE

If you think that you can share customer details and invoice in public place
and internet without any data protection (and without seeking permission from the customer) thats great. This clearly shows, how your firm deals with the customers. I haven't provided with an invoice straight away completing the jobs (though the money is being taken while booking the job) This is why i asked to record it in my car book. According to your workers " invoice will only send after 2 hours of closing the job in your computer. " To repeat I asked them to change all the spark plugs in my car . If your workers cant listen or understand clear instructions then train them. For your info: spark plug should cost only 3-5 pounds and who care about saving that money ? The service was totally horrible and you guys dont deserve any stars. I will avoid you guys at any cost and if I can I will advice everyone in my social circle and obviously through these review sites. Learn how to behave to customers. Go and see all the bad reviews you guys earned until now in google reviews and at other places. They all fake... lol....

very good very helpful and went through all the paper work witch was helpful to make very happy with the service you gave