Condé Nast Britain Reviews 16

Comletely useless and incompetent! After NINE DAYS nothing has been done to reconnect me to the digital edition of World of Interiors - now TWO MONTHS of magazine I am unable to access online. The customer ‘service’ simply states they have requested help! AVOID This is a recurrent and persistent fault. Email thread available to view.

Changed address on line back in Nov 2025 for granddaughter's Vpgue subscrition. Daughter had paid for mail forwarding, so belt and braces. Since then, nothing. Many emails result in promises of back copies, latest edition etc. Nothing. Dreadful service. Avoid

When my mother was a young woman and I was in my early 20s, we always read Vogue magazine. It seemed luxurious and full of ideas, and people to admire. But now, I never buy it. I need to see women like myself, at least on some of the pages. Fair skinned, freckled ... it's not much to ask.

Very subjective articles based on what’s in it for CNT in order to write a good review about a business. On the other hand, not always a thorough investigation or review is made before presenting a business or view of the CNT reporter. Cannot be taken seriously.

I ordered a copy of WORLD OF INTERIORS from a
seller the magazine was advertised as a mini version
for December when I received the magazine it was
the FULL magazine size which I was disappointed
with on reading the magazine there was a full
page advertising the mini magazine which has
extra pages and articles at a cost surely this is
misleading the reader! I have emailed conde Nast however my message has been ignored for this
reason I will not be purchasing again,

If I could give no stars I would. I tried to get a New Yorker online subscription that came with a free tote bag. It said if I was abroad I'd have to email for the tote, so I did. Then my email was returned saying that my email address was linked to an account that was disabled. But I'd just paid them. So then I panic because I think maybe I've signed up to a dodgy site. But no, apparently it is the official site. I contact two more email addresses that I managed to find on their website and get the same response. They're dreadful... and I've only been a customer for 90 minutes. But that's 90 minutes of my life I won't get back. I'm going to ring my bank tomorrow to make sure they get not a penny more of my money and try to get them to stop the payment I've already made, although I think that ship has probably sailed. I guess next stop is barging into the Vogue offices in London and making a scene (lol)

Wow! I have been a subscriber to four magazine titles for a number of years and the digital subscription part has never worked. Whenever I log in, it says I don't have an active subscription and I can't read any articles. Customer service has informed me that their developers know this is an issue with the app and website but they can't tell me when it will be resolved. They won't offer any compensation and just say if I want to cancel I can cancel or just wait.

Same issue as other reviewers - unable to access website / app after subscribing.

Customer services beyond useless unfortunately.

Absolutely disgraceful - I ordered the 2024 Vogue Advent calendar, they sent me a faulty set, after weeks of trying to get them to resolve the problem they want me to return it at my own expense! Not the appropriate response and certainly not in line with my consumer protection rights #vogue #adventcalendar #condenast

they killed reddit and permabanned me in the process

They told me to download their app to access my subscription. I followed all their steps but it keeps saying Customer does not exist against this publication code. I’ve raised this with them but each time I reply to their email I get a response from a completely different agent who seemingly doesn’t read what I’ve emailed, and just sends a response with the same steps I’ve now tried over 10 times. AI chat bots are more useful than their customer service people, so why they’re employing them rather than just using a chat bot who can also just spout the same nonsense I don’t know. I’ve never known such horrific customer service, and paying for a subscription I honestly can’t access, I will never be using this company again, and would discourage others from buying a subscription with them as it’s all a giant con

What a tragic excuse for customer service, I subscribed to Vogue UK with one of the bulk buy-12-issues and get the digital subscription too cons. First of all, the digital subscription doesn’t seem to work. I’ve never managed to get my log in to stick It will ask you to constantly log in again and again to keep viewing the article , plus you won’t have any access to archival articles. You also will be able to view it he digital version of the *current* magazine on the app, but nothing else. Even if you paid the month before.

Secondly the magazines are shipped in flimsy paper wrapping so they all come damaged. So, I set about cancelling early because who wants ripped paper deposited through their letterbox every month anyway?

And it’s a good thing I did because guess what?? There is no way to cancel!

Their subscription section has no way to actually manage your subscription - despite being titled ‘Manage’ it’s just a screen telling you when your next issue and bill will come out. Mine is set to refresh next April, and I have no way to block the payment. I have emailed the address on their site which sent me around the American office twice before I finally managed to get someone to take the initiative to pass me on to the UK side. They then selectively decided not to answer anything about cancellation. So now? I have no idea, hopefully I can get it done in the next 6 months before the next payment comes out.

What a dangerous and shameful business practise. Don’t fall for the con! I didn’t even know this sort of thing was still able to happen but of course it’s a perfect way to keep people who aren’t as computer literate on the hook. (I am very experienced with computers and I am struggling like hell with their systems). And who would suspect Vogue or Conde Nast, this apparent titan of fashion commercialism, of running something so sinister.

And don’t get it twisted, this is NOT the way to keep up with what is ‘in vogue’. Remnants of a bygone era, there’s nothing fashionable about this magazine or its contents any more.

Subscribed to both UK Vogue and Vanity fair print and digital.

Followed steps to create an CN account to access the digital magazines via the android apps.

Error messages on both, unable to create an account nor reset password. Just round in circles. So very overcomplicated as well. This ain't rocket science!

Perhaps they have fashion staff doing the work technical staff should be? LOL

Called customer service, utterly useless may as well been an AI bot!

Emailed and received same useless steps to access digital content - don't work!

Canceled both subscriptions.

No wonder this company is on steady decline - they can't offer reliable simple digital access and their print versions are so small they are becoming leaflets.

Don't bother with this company, when then closed Vogue house they should have just closed down totally.

My Vogue UK magazine subscription covers the printed edition and the DIGITAL edition that I haven't managed to activate despite of several contacts through email and telephone with Vogue customers' services. They could not care less. I do not recomend this company to anyone.

When it comes to IT issues the customer service is useless. I have been trying to get my Architectural Digest subscription added under my username for months and NOTHING. SO FRUSTRATING. The website doesn't allow me to add it following their guide on how to and the customer service people really are no help. I mean they are trying, kind of. Just hire people who can actually help your customers! Can only contact them via email so it takes ages to go back and forth as well.
Honestly if they can see that they have been emailing back and forth with a customer for ages just pick up a phone and call and resolve this.

Bad, slow & unsupportive customer service. When I immediately reply to their very slow reply (takes DAYS), there is no one to respond. I have to wait for days again before I get any sort of response.