CondorferriesReviews 

Very sad to see the bad reviews on here. We found the whole process faultless. Well organised and friendly on shore and pleasant and clean on board. Very accommodating of a dog travelling too. Would use again.

The booking website has been down for 2 days and counting. Pay 4 Quid to book by phone, IT have been informed but the IT system cannot bypass the 4 Quid excess. I pity the poor people in CS. Do the management know they are not taking bookings, or do they not care ?

Been trying to book a ferry to jersey online, but their website will not accept my mobile number. Have tried leading with 44 as well as 07 but to no avail. Having read the reviews on here I will now be flying, as it also looks as though they may charge my Landrover at "freight" rate without prior notice. An appalling company that makes P&O look respectable.

We travelled on the day they decided to beam their new satellite internet service around the ship. This totally overpowers any land based signals. Crew were warned to turn their devices to aeroplane mode by the Captain but they failed to warn passengers.£40 later I received a warning on my phone. I complained at the information desk and five minutes later they announced to one and all, over the tannoy, that people should switch their phones off/ disable roaming. Customer service appalling via email

Do not attempt to travel to Jersey in a Land Rover Discovery with an a lot of luggage or will be forced to go as Freight costing an extra £559. Letter of complaint written on 18th January has still not been answered.

My short break in Guernsey in Nov 21 was ruined by 3 cancelled boats. As I arrived on the Friday I got a message cancelling the return trip on the Monday and moving me to Sunday. That was cancelled the next day, and the next replacement boat was also cancelled a few hours later. No other boat was available for a week. I ended up flying back and leaving my car, which I then had to arrange to ship as freight myself. I lost a day of my 3 day break and spent the whole trip trying to work out how to get home. This is the third trip in a row which has had one or both legs cancelled, even pre-covid. The reasons given did not add up (eg 'bad weather' when that boat was still able to travel from St Malo to Jersey and Poole, and a 'technical fault' predicted for Sunday when the boat was still running on Saturday) so it is impossible to predict when they will run. It's very sad but I can no longer use this ferry company when I have been using this route for over 50 years.

Appalled at this company, they cancelled our tickets to Jersey and connections to Guernsey in July -21, after long email trail they issued refund, however my return from Guernsey to Bournemouth was not refunded as this was seperate booking.... logic I would have had to use the original booking to get to the islands to use the inbound return tickets - right?
No refund , ok move the tickets to Nov -21 and my daughter gets COVID so now i need to move them or loose them.

Customer service via Direct Ferries says Condor not willing to offer move or refund as they did not cancel the original tickets.... but they cancelled the outbound so how could I use the inbound .

utter shame of company, thieves making money from Corona, stay away

AVOID and fly! Terrible experience. Received email Thursday evening advising our crossing on Sunday 31st likely to be affected due to weather (fair enough) and we were invited to amend our booking. We spent hours and I mean HOURS trying to reach condor by phone, web chat and email. No response so we went down to the port to find there was no office any more. We eventually found the foot passenger check in desk and explained our plight alongside many other angry customers experiencing exactly the same nightmare. Met with a firm “no can do. We can’t amend bookings here and we can’t contact our booking office either and we can’t give any other number than the 0345 number”. So basically go away and console yourselves with wasting even more time and expense booking hotel accommodation which you don’t know how long you’ll need for and enjoy the prospect of your hefty phone bill. Do condor earn revenue for the 0345 number? Why not rub a little more salt in the wound condor? Come on all you other disgruntled passengers. Don’t let condor get away with this. Leave honest reviews and lobby Guernsey Tourism to break the “don’t care” monopoly Condor ferries currently enjoy.

Awful customer service, constant emails saying they've changed my booking - I know sea conditions vary, but updating my sailing multiple times 1, 2 & 3 months away from the sailing date - no thought about the customer experience whatsoever. Can't get hold of anyone and their live 'chat' makes you wait for 20mins+ to speak to someone. Its a shame they've got a captured market - get a grip condor!

Here's the message we received four weeks before our holiday to Guernsey......
We have made revisions to our October schedule to accommodate passengers where possible on direct services. The sailing on which you have booked has therefore regrettably been cancelled.
Stay clear of Condor ferries if you can and fly instead.They treat passengers very poorly.

Like a lot of reviews on here, not very impressed with Condor … although my experience has not been as bad as others … yet …

I received a text message on 13/10 @ 13:30, advising that my 17/10 pm ferry was cancelled & to use chat or the telephone number to rebook.
I used chat & wanted to complain. Was told to call.
I called & the options are sail on 15/10 or 18/10 pm. No other ferries offer that route, so you have to use Condor … hence they probably don’t care about customer views & hence the rating on here.

Anyway, the people you speak to on the contact number don’t deal with complaints, which is fair enough, but Condor “complaints” don’t deal with complaints either … at least not until they’ve tried everything to put you off.
No, you can’t speak to them.
No, you can’t log a complaint with anyone except the complaints department.
No, there’s nothing anyone can do, you have to write to or e-Mail them in the hopes that you won’t be bothered … something tells me that department have a much easier work life than they should, with service like this.

My complaint is that this cancellation should have been communicated to customers much earlier.
The ferry was undergoing 6 weeks planned maintenance, but the Condor management / management controls of that maintenance seem to be non-existant, as they only communicated the cancellation (NOT a delay) 4 days before we were due to sail.
So, what I take from that is that in a 6 week maintenance programme, there were potentially no milestones or progress markers set, to let management know if the works were on schedule, until it got to 4 days before it was supposed to have been finished, tested on the water & approved as safe, at which point someone realised that they were supposed to have a ferry available, but just had an empty dock in front of them & they were left scratching their heads …
This should have been known about by senior management well in advance & communicated to customer’s earlier, giving people good time to make alternative plans, or change their travel plans completely - not to leave customers stranded for a day … which other reviews suggest Condor seem to be quite accomplished at!!
Everyone knows that there have been supply chain issues over recent months, BUT, ANY supply chain issues would therefore have been foreseeable from 6 weeks ago & if not preventable, then this cancellation could have been made MUCH further in advance.

Let’s be clear Condor, things have likely been difficult with Covid, but this isn’t a staffing issue & a consequent inability to be able to run a 2nd daily sailing.
It’s not a bad weather cancellation.
It’s a cancellation because something’s not ready in time! … If I wanted a pizza to eat at 8pm, I would know that I’d need to go out to the shops, buy the pizza, return home, turn the oven on & then put the pizza in the oven to cook. If I didn’t follow any of those steps before a certain time, I’d know the pizza wouldn’t be ready by 8pm. If something happened on the way home & traffic was heavier than normal & I’d left any of the steps until the last minute, again, I’d know in good time that the pizza wouldn’t be ready by 8pm.

Bad weather can’t be helped; bad decisions could have been. This situation should have been avoidable & avoided!

Late, dirty and disappointing. Condor had decided to combine various crossings into one ferry which made it impossible for the staff to load the ferry in time. It took them over an hour extra to do so, on an already hugely delayed, rescheduled, crossing. I would avoid these rather sick-making almost completely enclosed ferries, which are also extremely expensive.

We used Condor on 28th July, we were on a coach trip to Jersey from the Midlands. . Due to rough weather the 3pm ferry was cancelled. (Unavoidable). our Coach driver was told that the sailing would now be 8pm. We duly arrived back at Condor at 7, where our driver left us. We waited till after 10pm before we finally started to board the ferry. My main complaint, is lack of communication. We sat there for hours, during that time there was no announcement to keep us informed, no offer of water, nothing, in fact we were totally ignored. Customer skills non existent. Surely, it is better to know the situation, even if it is not good. Once aboard the ferry the staff were very good, and helpful. I think the office staff could do with training in customer skills. Wouldn't recommend this Company

I travel back from Guernsey on the 17th of July, whilst in Guerney on holiday due to an accident we had to change the sailing date. Condor ferries have an office at Guernsey but it isn’t manned.
There IT system was down, they wouldn’t answer the telephones, nor my texts to explain our situation.
In the end Four days later we receive an acknowledgment and a bill for an extra £25 handling payment.
He fast ferry back to Portsmouth was filthy including the toilets. Not once did we see see any Covid cleaning or sanitisation, absolutely disgusting.
I cannot point the finger but two days later I caught Covid which I had for 30 days, although I have had both inoculations.
Also we decided to go club class, on the table where we’re sitting was a packet of crisps and a bottle of water. During the 4 hour journey we had two cups of tea for two of us an extra £70. Ripped off.
An awful company no communication skills or no customer services or cleanliness.

We booked our ferry from poole to jersey for 29th July we were all ready at the port after check in for departure, at 3.30pm, at 3.05pm had a text message to say ferry cancelled. Unable to speak to anyone at condor ferry’s, check in desk didn’t want to know. The travel agent rang us to say they had managed to book us on the ferry the next day, which meant we had to find a hotel for the night. So we had not only had to pay for a night in the hotel here, but lost a night in the hotel in jersey, plus a day of our holiday. You couldn’t think it could get any worse, but yes on 6th August at 8.30pm ferry cancelled via a text message, for the return journey home for 9.25am next day. Once again unable to contact anyone from Condor via online chat phone or email. So after checking out of the hotel still no home bound ferry but thanks to the travel agent again they booked us on a ferry but not until the 8th August at 6.30pm so yet again we had to pay for an extra night in the hotel. The ferry both ways were hour late. No reply to my email, unable to speak to anyone at Condor Ferries, absolute disgrace of a company. No customer care at all. No compensation, no apology. Shame on you Condor Ferries. I will not be recommending you.

Appalling. Please read the reviews which relate to delays. We have been left on the dockside with nowhere to go and no offer other than a refund. What use is that when you have driven 200 miles and it is the start of your holiday. Such a shame this firm has the monopoly on travel to the Channel Islands, as the experience of delays, cancelled crossing due to over booking is enough to put you off travelling with Condor again. An airline would not get away with it. Be very careful about using Premier Holidays to book your crossing with Condor. Both companies failed us totally

Had a totally bizarre experience with condor. We booked our trip via a holiday company. Had a call from the holiday company the night before we were due to travel to Jersey to say that due to the weather the ferry had been put forward a couple of hours and that we needed to turn up to the port earlier. All good so far the weather can't be helped. Get to ferry port at allocated time to be told that we aren't booked on said ferry, apparently the travel company should have booked us on and didn't. There is nothing they can do. We then then wait around to see if they can fit us on, and trying to get through to someone on the phone. On talking to someone at the check in we find out that the same staff on check in are also on the phones, which is why there is no one to talk to. When they are finally free we are with about 30 other people in the same position. We are told that the only available space left is for a thursday (it is a Saturday and we are due to come back in a weeks time, what use is Thursday!?). So to cut a long story short we didn't go on our holiday. Totally awful customer service just kept blaming travel company. They may well have been at fault but clearly there was not enough space on new ferry for all the people that were booked onto the cancelled one! Unfortunately they have the monopoly being the only ferry company to the channel islands so can just do what they like!

Delayed by 40 minutes, the boat is dirty but the staff were helpful and nice.

So today is the first time I have used Condor in years following numerous issues on previous trips I now mainly use airplane and hire car when I visit the UK. Today however we have to use the ferry so expecting a departure time of 10am we checked the sailing updates site to confirm that was still the case and left home at 08:15 to drive to the ferry terminal.

When we get there the check in guy asks whether we got a text from them, to which I responded no. He then advised the ferry departure was now delayed till 12:30 due to weather conditions and check in would be opening at 10am now and closing at 11:30am.

I have no problems with departures being pushed back due to adverse weather that is to be expected however Condor must get their notification system sorted as I didn't receive any text or email about this nor I presume did the other cars sitting there. Luckily I was able to leave and head back home to wait out the 1.5 hours unfortunately the UK plate cars didn't have that option.

The company altered the departure time twice on the way out to Jersey and twice on the way back. As a result we lost a day of our holiday - half a day at either end. Then on the return journey which departed 40 minutes later than its very early rescheduled time, one engine broke down and made us over an hour later than the already messed up schedule. At the ports there are staff standing around doing nothing and for some reason the queues move at different speeds - stopping and starting as staff decide to allow a different lane to proceed half way through moving the previous lane. At the destination arrival we are told to wait until our seating section is called to avoid a congested rush, but no such calls take place and there is an even bigger rush as people realise it's a free for all. A joke company but one which can't be avoided due to its monopoly position.