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Confused.com Reviews 10,558

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TrustScore 4 out of 5

4.2

Price Comparison Site
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the competitive pricing and the excellent value for money they receive, often finding significant savings compared to other options. Many people highlight the user-friendly experience, noting the website is easy to navigate and simplifies the process of finding insurance. However, some customers expressed dissatisfaction with certain aspects of the service, particularly regarding issues with rewards and vouchers not being received. A few other people also felt that the website could be confusing or that the quotes provided were not always the cheapest, with some experiencing price changes upon revisiting the site.

What people talk about most

Price

Customers generally report positive experiences with pricing, often finding competitive quotes and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise its ease of use, clear layout, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers frequently praise the ease of use and... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service as excellent, fast, and... See more

Value for money

Customers consistently note positive experiences with value for money. Many reviewers praise the service for... See more

Based on these reviews

Rated 4 out of 5 stars

Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was h... See more

Company replied

Rated 4 out of 5 stars

I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm

Company replied

Rated 4 out of 5 stars

A really quick response with a wide range of quotes. Found the one that suited me best. With a substantial saving on the company's quote I was with the previous year.

Company replied

Rated 5 out of 5 stars

Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I... See more

Company replied

Company details

  1. Price Comparison Site

Written by the company

In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!

Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

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Rated 3 out of 5 stars

The quote was very good

The quote was very good, however the price quoted was less than I actually had to pay. I’m a bit disappointed. It was still more than a third cheaper than the quote from my current insurer.

April 20, 2026
Unprompted review
Rated 3 out of 5 stars

Reduced quote inaccurate

Quoted reduced price on my car insurance but when I added the extras my current insurance quote offers and reduced the excess to what is on my current offer it worked out more expensive so not comparing like for like

April 20, 2026
Unprompted review

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