I ordered over £100 worth of Christmas decorations in December 2023 and I still haven’t got them. I rang them at the start of the year and they informed me that the items were out of stock and would b... See more
Contemporary Furniture UK - Connections At Home
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See what reviewers are saying
After reading a few reviews and guessing/thinking they may have some brexit/covid supply problems I called before ordering and checked the Fatboy Hammock was in stock. Guys on the phone couldn't have... See more
Avoid at all costs - terrible company. We ordered a kartell coffee table back in January 2024 at a cost of £225 - it showed as in stock and available for immediate delivery. No communication rece... See more
I already own one of these Alessi corkscrews - in fact I've had it for years but I never really liked the colour way. It's wearing tartan trousers! Now before any of the Clans kick off it's really gau... See more
Company details
Written by the company
Connections At Home supplies the very latest contemporary furniture, modern lighting, housewares and luxury gifts for the home and business. Many leading designer brands from around Europe including Magis, Kartell, Alessi, Fatboy, Vondom, Fermob, Tolix & Marset are represented. We deliver throughout the UK, Europe, USA and beyond. Check our website for full delivery areas.
Contact info
Progress Business Park, Unit 12, 55 Progress Road, SS9 5PR, Leigh-on-Sea, United Kingdom
- 01702 527545
- sales@connectionsathome.co.uk
- connectionsathome.co.uk
Abysmal customer service
Ordered nearly £1500 of items back in March. No order updates given, wasn’t informed if any items were out of stock or delayed, and emails for information ignored. Disappointed and miffed is a massive understatement After 10-12 weeks sought refund via PayPal.
Avoid this company like the plague
Ordered £2200 garden furniture 28th April 2021, expected it to take a while given I have read that garden furniture is at the moment, Received no communication other than order acknowledgement.
Emailed to enquire about delivery date after 8 weeks, no reply.
Emailed again at 9 weeks, also left a message on voicemail - received no reply or call back
Emailed again at 10 weeks - no reply
Called at 13 weeks - through to voicemail again.
Contacted credit card company for a chargeback today, how can this appalling company still be in business?!
I have been trying to get a delivery…
I have been trying to get a delivery date for the Alessi plisse kettle and toaster ! Kettle said in stock but still not arrived! Toaster said stock due August , snotty email when I questioned delivery date to say it was stated latter August ! . Email twice more to ask for a delivery date or a refund - no reply ?.. NOT happy
Very little communication and very…
Very little communication and very delayed delivery. I’ve contacted them since to complain and have heard nothing.
Absolutely fantastic company
Absolutely fantastic company! Best prices for hard to find products. I ordered a toaster and on the website it said there was a 6 week wait, but I got it the next day! Will certainly be ordering again!
My delivery arrived very promptly
My delivery arrived very promptly and it was as described
Great product
Great product, well priced and delivered quickly. Would use company again.
No delivery, no response
I placed an order on 2 July. Thereafter I received no updates, notification, anything. No indication that the order was being progressed, delayed, on its way maybe, just silence. So sent an email on Monday to chase and have still not got anything. Good thing I paid through PayPal and can raise a dispute - would have been more complicated and time-consuming if I paid them straight.
Shockingly bad or deliberately fraudulent
I placed order March 2021, order never arrived. I called once in April and was told order would arrive the following week, it never arrived. I have repeatedly called and emailed no response.
The watch arrived in record time
The watch arrived in record time, but the battery was dead.
It should be nice if you refunded me the cost of a new battery -- £11 ($15).
Awesome
Awesome! Have 20 year old kitchen stools. No one in US has feet. CAH has them and gets them to me in New Jersey on Tuesday when I ordered on Saturday!
My delivery came 2 days quicker than…
My delivery came 2 days quicker than anticipated! I'm very happy with the service and product received and will be using them again.
Their customer service is first class…
Their customer service is first class and went out of their way to correct a product delivery.
Would definitely purchase from them again.
Great customer service.
Last minute order when everyone else was out of stock and they shipped it next day at 5pm. Great service.
Excellent service
Excellent service. My items came on time and the staff are very helpful.
Highly recommend ths company.
Would highly recommend buying from this…
Would highly recommend buying from this company. Quick delivery and great chair .
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