Connecto Transfers Reviews 

14,312
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the drivers for being on time, courteous, and knowledgeable about local areas, often providing useful tips. The booking process is generally described as easy and efficient, with good communication and timely confirmations. However, some customers also noted issues with the delivery service, including drivers not showing up or being significantly late, leading to considerable inconvenience. There were also instances where the pick-up location was not as expected, or communication regarding delays was insufficient, causing stress for travelers.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the punctuality, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers who are often described as... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reporting significant issues such as drivers... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and efficient,... See more

Location

Consumers find location to be ambiguous, with some reporting positive experiences like timely pick-ups at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect! Superb driver, on time, very comfortable car with water and tissues provided. Couldn't fault driver and and pick-up / drop-off. The only problem we had was the walking as one needs assista... See more

Rated 5 out of 5 stars

Fantastic service from two great drivers. Pick up and drop off at montpellier airport On time Polite and knowledgeable on the local area. Lovely cars with greta air conditioning Will definit... See more

Rated 5 out of 5 stars

The booking confirmation was received via email. Upon landing, the driver, Vassilis, sent a text message about which exit door to take and where to meet him. The process was seamless. Vassilis was... See more

Company replied

Rated 5 out of 5 stars

Great communication as soon as we landed we had a message of the driver. He then provided a picture so we could easily find him in the crowd. Car was spotless, comfortable drive & he even provided som... See more


Company details

  1. Transportation Service

Written by the company

Connecto is a private door-to-door transfer and taxi service specializing in airport and city transfers. We are your friendly, reliable, professional chauffers all over Europe. Try our fast & easy online booking and travel in safety, comfort and style.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.6

All reviews

(14,312)

4,988 reviews in the last 12 months

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Rated 5 out of 5 stars

Great trip, fantastic driver.

Great trip from Halkidiki to Tessaloniki Airport.
Very friendly and comfortable driver who did an amazing job driving. We enjoyed some casual chat during the ride and learned about some of the sights along the way. We wish him all the Best.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Early morning pickup never showed

Had a very early morning flight, booked a 4AM ride to the airport with this service and the rider never showed up. Spent 30min on the customer service help line and no one ever picked up. Nearly missed my international flight to Japan. Absolutely unacceptable, do not recommend. Better to just book an Uber in advance, way cheaper too. Never using this service again.

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

Did not send driver TWICE.

I booked my transfers as a return from Faro Airport into Albufeira and had issues both ways. We got off the plane and had no driver waiting for us. After almost 30 minutes we finally got someone on the phone and they told us we didn't have a driver and they would try to fix it for us. We got a driver in the end and if that was the only issue it would not be a big issue, however on our way back to the airport our transfer was booked for 11:15am. When it got to 11:25am and no driver had a arrived I got back on the phone to find out we had never been assigned a driver. I was left waiting until 12:40 for a driver to arrive and all the company representatives we're very rude through communication on the phone and over whatsapp. I would not ever book again with this unpleasant and unprofessional company .

July 10, 2026
Unprompted review
Rated 2 out of 5 stars

Rude and scamming driver

Our flight was delayed and we were met with Kristijan. Once he drove out of the airport, he rudely said that it was 30€ per hour for the delay and how were we going to to be paying for this.
I explained that we were on the tarmac and that I had only received his WhatsApp messages upon landing so how could I have informed him beforehand. He then proceeded rudely to inform that he had spent two hours waiting for us and therefore losing business.
As a very frequent traveler, I pointed out that the flight number had been provided and any professional driver would track the flight in order to not waste their own time.
Still not being satisfied with this, he then called your customer service to complain about us - the lady on the receiving end was patient with listening to him but did not agree with his ranting. I understand enough of the language and was disgusted by his behaviour. Once the call was ended, he said “good news, the company will pay” which wasn’t what she said and I stated that I wasn’t going to pay anyway and that his attitude was disgusting. I bet he wouldn’t have behaved this way with locals.
Had he mentioned this additional fee from the outset, we wouldn’t have got into the car. To try and extract money from customers this way is appalling. He said if I hadn’t apologised for something that was completely out of my control - there would have been no charge. Therefore scamming customers out of money.

He is a disgrace to this company and if I hadn’t of pre- booked a return transfer with you, I wouldn’t have used again.

The two stars is because the driver who picked us up to return to the airport was on time and pleasant.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Watch out! Scam!

Watch out, scam experience!

Our driver just left without us, but we did not get our money back. Connecto Transfers replied with a standardized email and is ignoring our further mails. We will now let our lawyer work on this issue.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I was not sure while booking the the first trip from Dubrovnik Croatia to Herceg Novi Montenegro but i still tried to have a go. I didnt get the confirmation after booking so i called the customer service and they responded the first minute and got the confirmation direct afterwards. I have got a call before the pick up right in time from the Driver Mario, what an amazing person he is and a good conversation we had the whole way and a smooth journey towards the drop of point. I booked again the service from Herceg Novi towards Trebinje and got it booked wrong so called again the customer service and they made it correct within 2mins. This time their partner driver was an awesome lady Branka and again timely pick up while we had a long wait time on the border crossing but she had her patience all the way and remained positive and kind. Thanks again for the wonderful experience. Strongly recommend Connect to transfers.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

The driver was a amazing.

The driver was a amazing.
Excellent car , extremely professional amd couldnt do enough to make journey enjoyable.

5 stars and will be using again.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

WORST TRANSFER COMPANY EVER

WORST TRANSFER COMPANY EVER, if you want to get stranded in the middle of Italy at 4am with a driver that doesn’t show up with no way to contact the company, who then hours later tell you to lodge a complaint after they’ve taken your money then book with this company. Worst company and service I have ever experienced if I could give zero stars i would. DO NOT BOOK WITH THIS COMPANY AND GIVE THEM ANY OF YOUR MONEY

July 5, 2026
Unprompted review

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