Perfect! Superb driver, on time, very comfortable car with water and tissues provided. Couldn't fault driver and and pick-up / drop-off. The only problem we had was the walking as one needs assista... See more
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Review summary
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Reviews shaping this summary
Fantastic service from two great drivers. Pick up and drop off at montpellier airport On time Polite and knowledgeable on the local area. Lovely cars with greta air conditioning Will definit... See more
The booking confirmation was received via email. Upon landing, the driver, Vassilis, sent a text message about which exit door to take and where to meet him. The process was seamless. Vassilis was... See more
Company replied
Great communication as soon as we landed we had a message of the driver. He then provided a picture so we could easily find him in the crowd. Car was spotless, comfortable drive & he even provided som... See more
Company details
Written by the company
Connecto is a private door-to-door transfer and taxi service specializing in airport and city transfers. We are your friendly, reliable, professional chauffers all over Europe. Try our fast & easy online booking and travel in safety, comfort and style.
Contact info
4.6
Excellent
14K reviews
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Fantastic service from two great…
Fantastic service from two great drivers.
Pick up and drop off at montpellier airport
On time
Polite and knowledgeable on the local area.
Lovely cars with greta air conditioning
Will definitely recommend/use in future
5 stars
David Baird
July 10, 2026
Unprompted review
There was no driver and we wait 30 min…
There was no driver and we wait 30 min all call the help desk and they promise to call the driver and call back. After 30 min more we took a taxi and then the call center call us back…. Really disappointed service
July 9, 2026
Unprompted review
Great Transfer
Really nice driver and relaxing transfer
Spoke wonderful English.
July 10, 2026
Unprompted review
Everything was great driver there and…
Everything was great driver there and on time and messaged to keep us updated on where he would be at what time/car etc. also spoke good English which was a bonus.
July 8, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unacceptable handling of a failed transfer
If I could give this company zero stars, I absolutely would.
Our private transfer from Antalya Airport, simply never showed up. After searching the arrivals area, speaking to other drivers, and waiting far longer than we should have, it became clear that nobody was coming to pick us up.
Despite calling Connecto Transfers "customer service" over and over again, nobody answered, leaving us stranded at the airport late at night.
With no alternative, we had to pay for a taxi to our hotel which was over an hours away.
What makes this experience even more unacceptable is how Connecto handled the complaint afterwards. Instead of acknowledging that they failed to provide the service we had already paid for, they insisted that the driver had been waiting for us. That is completely false. We were at the designated meeting point, actively looking for the driver, and there was nobody there. They also claimed that they had provided us with the driver's contact details before arrival, which never happened.
Mistakes can happen, but refusing to admit them and instead blaming the customer is unacceptable. Rather than offering an apology or taking responsibility, they chose to deny what happened and avoid accountability.
I would strongly advise anyone considering this company to look elsewhere. We paid for a private transfer that never arrived, received no assistance when we needed it most, and were then met with dishonesty instead of customer service.
Without question, one of the worst travel experiences I have ever had!!
June 24, 2026
Unprompted review
Reply from Connecto Transfers
Hi Magnus,
I’m truly sorry to hear about this experience. Please contact me directly at ivana.perak@connecto-transfers.com with the booking details so I can review the case and the communication related to it.
Kind regards,
Ivana
I booked this company 2 times with my family, reccomend, service very gooooood
I booked this company 2 times with my family (big cars) and all was on time and everything as we asked for.
Good cars and good friendly drivers (one was not happy because we were late) but got us to our station :)
I reccomend this company, easy to order, on time and good communication :)
July 9, 2026
Unprompted review
Reply from Connecto Transfers
Hi Sesselja,
We are so pleased to hear that your two bookings with us went smoothly and that our service met your expectations. We appreciate your kind words about our good cars, friendly drivers, and easy booking process. Thank you for recommending us!
Kind regards,
Ivana
Reply from Connecto Transfers
Hi Gregg,
We're so pleased to hear you found our service great and that you'll use us again. Thank you for your kind words; we truly appreciate your feedback.
Kind regards,
Ivana
Everithing was perfect
July 4, 2026
Reply from Connecto Transfers
Hi Tally,
We're so glad to hear that you had a positive experience with our service and driver! Thank you for your kind words.
Kind regards,
Ivana
Excellent and efficient
The booking confirmation was received via email. Upon landing, the driver, Vassilis, sent a text message about which exit door to take and where to meet him. The process was seamless. Vassilis was on time, made finding him easy and he was very friendly. I recommend this company to anyone who needs a transfer. Excellent service!
July 4, 2026
Reply from Connecto Transfers
Hi Marilyn,
We're delighted to hear that your transfer experience was seamless from start to finish. It's wonderful that our driver made finding him easy and provided excellent service. Thank you for your kind recommendation!
Kind regards,
Ivana
Everything was good
Everything was good, they where on time and the transfer was very smooth
July 6, 2026
Unprompted review
Reply from Connecto Transfers
Hi Jens,
We're so glad to hear that your experience was good, on time, and that the transfer was very smooth. Thank you for your positive feedback.
Kind regards,
Ivana
Good communication with the drivers…
Good communication with the drivers both on landing in Malaga and the return journey.
July 9, 2026
Unprompted review
Reply from Connecto Transfers
Hi Mick,
We're so pleased to hear you experienced excellent communication with our drivers on both your arrival and departure. Thank you for sharing your positive feedback!
Kind regards,
Ivana
Good communication
Good communication, punctual and a well driven nice car.
July 9, 2026
Unprompted review
Reply from Connecto Transfers
Hi Marc,
We're so pleased to hear you had such a positive experience with our communication, punctuality, and the quality of our car. Thank you for your wonderful feedback!
Kind regards,
Ivana
Reply from Connecto Transfers
Hi,
We're so happy to hear that our driver was kind and professional! Thank you for sharing your positive feedback with us; we truly appreciate it.
Kind regards,
Ivana
Professional driver
Professional driver
Pick up on time
Constant communication to prepare pick up area
July 9, 2026
Unprompted review
Reply from Connecto Transfers
Hi Silvia,
We're so glad to hear our driver was professional and that we communicated effectively for your timely pickup. Thank you for sharing your positive experience with us!
Kind regards,
Ivana
The driver was very friendly and…
The driver was very friendly and professional.
July 6, 2026
Unprompted review
Reply from Connecto Transfers
Hi Vanesa,
We're so glad to hear that our driver was friendly and professional! Thank you for sharing your positive feedback with us; we truly appreciate it.
Kind regards,
Ivana
Great customer service
Easy booking service. Great response times. The driver was waiting for us when we arrived at the airport. He WhatsApp a message to me with a video of his van and where it was positioned. He was very courteous and polite. Great costumer service. Also whenever I emailed connecto they responded very quickly each time.
July 8, 2026
Unprompted review
Reply from Connecto Transfers
Hi Yvonne,
We're so pleased to hear you had such an excellent experience with our booking service and response times. It's wonderful to know our driver was waiting for you and provided courteous service. Thank you for your kind words!
Kind regards,
Ivana
Driver 30 minutes late and didn’t know…
Driver 30 minutes late and didn’t know our destination.
July 4, 2026
Reply from Connecto Transfers
Hi Frode,
I’m truly sorry to hear about your experience. I have reached out to you by email so I can review the details of your transfer and better understand what happened.
Kind regards,
Ivana
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