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Connells Survey & Valuation Reviews 

2,036
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, and professional, often making them feel at ease during visits. Reviewers frequently highlight the service as efficient, quick, and professional, with many appreciating the seamless and unintrusive process. People also noted excellent communication, with surveyors arriving on time and providing clear explanations. However, some customers also noted concerns regarding the thoroughness of surveys and a perceived lack of engagement from some valuers. A few people mentioned issues with surveyors not adequately discussing findings or providing necessary photographic evidence.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their politeness,... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall process as... See more

Customer service

People report positive experiences with customer service, highlighting the politeness, professionalism, and... See more

Customer communications

Customers had positive experiences with contact, noting efficient communication regarding appointments.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

great surveyor, let me know he was en route, arrived in good time and was very friendly and reassuring. it's never nice going through this stage and not knowing what will happen but he explained the p... See more

Company replied

Rated 5 out of 5 stars

Sidney was very helpful and polite and gave us some good insights into the housing market and what’s happening at the moment. She done her work very efficiently and was finished in no time.

Company replied

Rated 5 out of 5 stars

The surveyor was very courteous and polite and on time for the appointment. He brought his own ladders for the loft and over shoes to protect walking on the carpets. Overall the visit was done and d... See more

Company replied

Rated 5 out of 5 stars

Connells SV rang to arrange a survey. They later sent a message to confirm the time of day and then the surveyor called me half an hour before the time to confirm his arrival. The survey was undertake... See more

Company replied

Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,036)

1,784 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Met with one of your surveyors this…

Met with one of your surveyors this morning. Your surveyor was punctual and called 30 minutes before arrival as per my request. Great service.

July 7, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're pleased you thought the service was great.

Rated 5 out of 5 stars

On time

On time, smart appearance, took his shoes off when inside

July 7, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive review.

Rated 5 out of 5 stars

Mortgage survey

Very polite and professional service

July 6, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We always strive to be professional and manners don't cost anything! Thanks for the review.

Rated 5 out of 5 stars

Fantastic customer service from Lola

Fantastic customer service from Lola, polite and calls back straight away. Informative and clear.

Highly recommend - thank you a bunch

Vienna xx

July 6, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the recommendation.

Rated 5 out of 5 stars

On time

On time. Friendly and professional

July 6, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the 5 stars and positive feedback.

Rated 5 out of 5 stars

Very friendly

Very friendly, informative and helpful

July 6, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the 5 stars.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The surveyor arrived on time, was friendly, professional, and carried out the valuation efficiently. The whole process was quick and straightforward, and everything was handled in a professional manner. I was very happy with the service and would happily recommend them to anyone needing a property valuation.

July 6, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the fantastic review and recommendation.

Rated 5 out of 5 stars

Lady was friendly and polite

Lady was friendly and polite. We didnt feel on edge with her walking around our home

July 6, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the positive review.

Rated 4 out of 5 stars

The surveyor was friendly and polite

The surveyor was friendly and polite, he soon got down to business but not before telling me what he was going to do. He wasted no time, appeared to be thorough and left after 30mins.

July 3, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for your positive feedback.

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