Connells Survey & Valuation Reviews 

2,026
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,750 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, and highly professional during their visits. Many people appreciated the excellent service, noting the efficiency and ease of the entire process from start to finish. Reviewers frequently highlighted the punctuality of staff and their respectful conduct while at customers' homes. Communication was also a strong point, with staff clearly explaining procedures and answering all queries, leading to high satisfaction with the overall user experience. Many customers expressed their willingness to recommend the company to others, emphasizing the pleasant and stress-free interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting professionalism, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process from... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the fantastic communication and... See more

Customer communications

Customers had positive experiences with contact, noting good communication regarding appointments. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Informed me of when they would arrive and also send a video of what to expect, on the actual day I got a phone call to say they were on their way. The surveyor was very polite and friendly and told me... See more

Company replied

Rated 5 out of 5 stars

I received a courtesy call before arrival of J Smith which was a lovely gesture. He was very friendly and seemed interested in my future endeavours house wise and very talkative and upbeat. He seemed... See more

Company replied

Rated 5 out of 5 stars

Connells SV rang to arrange a survey. They later sent a message to confirm the time of day and then the surveyor called me half an hour before the time to confirm his arrival. The survey was undertake... See more

Company replied

Rated 5 out of 5 stars

Had a survey valuation done today in moulton spalding. Had notification night before on what time frame they will be arriving and a phone call half an hour before calling saying she was on her way. Wh... See more

Company replied


Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,026)

1,789 reviews in the last 12 months

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Rated 1 out of 5 stars

Dreadful company

We were unfortunate enough to have a Connells valuer come out to value our property. The guy was clueless and spent about five minutes looking at the house asked a couple of asinine questions and left.

They then valued the house 70 grand less than it was valued at two years ago. We then appealed the valuation providing an example of an exact same property on the street that sold for 70k more, as well as three other similar properties that sold in the previous year.

They then rejected the appeal because "there wasn't enough" evidence. We are lucky, this was just for a remortgage that would have tipped us into the better LTV. If you are trying to get a mortgage in the first place choose a provider that doesn't use Connells.

July 13, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We are disappointed that you were not satisfied with the outcome of the valuation or appeal process. The valuation report was prepared for use by the mortgage lender who is our client and, therefore, we are legally restricted and cannot discuss this matter directly with you. However, it is our standard practice to review any valuation so as to ensure it is correct and robust.

We would point out that it is quite normal for a mortgage valuation figure to differ from a marketing appraisal as these are based on different scenarios. Every valuation is supported by appropriate and robust comparable sales evidence that has to satisfy strict minimum standards criteria. Our valuation reports are compliant with RICS regulations and they are regularly audited to ensure compliance with each individual lender’s policy and criteria. All our surveyors are highly trained professionals and each is required to adhere to RICS standards and ethics.

Rated 5 out of 5 stars

The surveyor called 30 minutes before…

The surveyor called 30 minutes before meeting up onsite (as agreed previously). The inspection was carried out in a logical and timely manner. No problems or issues, an excellent service.

July 14, 2026
Unprompted review
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Reply from Connells Survey & Valuation

We're pleased you thought the service was excellent.

Rated 5 out of 5 stars

Efficient and on time

Efficient and on time

July 14, 2026
Unprompted review
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Reply from Connells Survey & Valuation

We're pleased you found us to be efficient and on time.

Rated 5 out of 5 stars

Hade a visit to site in Wigan by James…

Hade a visit to site in Wigan by James 3 rd July connells gives a excellent level of service 👏 congratulations to all concerned

July 3, 2026
Unprompted review
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Reply from Connells Survey & Valuation

We're pleased you thought the service was excellent.

Rated 5 out of 5 stars

Connells SV rang to arrange a survey

Connells SV rang to arrange a survey. They later sent a message to confirm the time of day and then the surveyor called me half an hour before the time to confirm his arrival. The survey was undertaken in a timely fashion and I was advised of what would happen next. They were a pleasure to have in the house. It all went extremely well.

July 14, 2026
Unprompted review
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Reply from Connells Survey & Valuation

Thanks for the very positive feedback.

Rated 5 out of 5 stars

The surveyor was polite

The surveyor was polite, and curties has we had another visitor who came earlier then expect true professional throughout his visit. thank you

July 14, 2026
Unprompted review
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Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Dave and Louise were extremely polite

David and Louise were polite, pleasant, personable and extremely professional. For the most part, we were unaware of their presence, the process seamless, and unintrusive.
CWG

July 13, 2026
Unprompted review
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Reply from Connells Survey & Valuation

Thank you for the wonderful review.

Rated 5 out of 5 stars

Excellent Company

Surveyor was very friendly and polite. Respected our property and went about her job without causing any disruption to us. Overall really good experience. Would use this company for our survey on the property we are buying when the time comes

July 13, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the fantastic review.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We had a meeting with the building surveyor today at 8:00 am and were very pleased with the service provided. He was punctual, professional, knowledgeable, and took the time to explain everything clearly and answer all of our questions.

His advice was helpful and gave us confidence moving forward with our project. We appreciate his attention to detail and professional approach throughout the meeting.

Highly recommended and thank you for your excellent service.

July 13, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the excellent review and recommendation.

Rated 5 out of 5 stars

Great

Antonia was really professional and friendly. Arrived within the estimated time frame. 5 stars

July 8, 2026
Unprompted review
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Reply from Connells Survey & Valuation

Thanks for the 5 stars!

Rated 5 out of 5 stars

A personal and professional experience

The company were punctual polite and had a personal and professional approach to their work.
Making me ,the client feel valued and engaged throughout the service.
Thankyou

July 10, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the fantastic review.

Rated 5 out of 5 stars

very professional

Lady was very professional, easy to chat to and friendly

July 10, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We always strive to be professional.

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