Connells Survey & Valuation Reviews 

2,026
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,750 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, and highly professional during their visits. Many people appreciated the excellent service, noting the efficiency and ease of the entire process from start to finish. Reviewers frequently highlighted the punctuality of staff and their respectful conduct while at customers' homes. Communication was also a strong point, with staff clearly explaining procedures and answering all queries, leading to high satisfaction with the overall user experience. Many customers expressed their willingness to recommend the company to others, emphasizing the pleasant and stress-free interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting professionalism, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process from... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the fantastic communication and... See more

Customer communications

Customers had positive experiences with contact, noting good communication regarding appointments. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Informed me of when they would arrive and also send a video of what to expect, on the actual day I got a phone call to say they were on their way. The surveyor was very polite and friendly and told me... See more

Company replied

Rated 5 out of 5 stars

I received a courtesy call before arrival of J Smith which was a lovely gesture. He was very friendly and seemed interested in my future endeavours house wise and very talkative and upbeat. He seemed... See more

Company replied

Rated 5 out of 5 stars

Connells SV rang to arrange a survey. They later sent a message to confirm the time of day and then the surveyor called me half an hour before the time to confirm his arrival. The survey was undertake... See more

Company replied

Rated 5 out of 5 stars

Had a survey valuation done today in moulton spalding. Had notification night before on what time frame they will be arriving and a phone call half an hour before calling saying she was on her way. Wh... See more

Company replied


Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,026)

1,782 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy arrangement and great…

Speedy arrangement and great communications by the Connells team and our surveyor, Rory, was punctual, knowledgeable and efficient.

July 16, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the fantastic review.

Rated 5 out of 5 stars

Polite

Polite, friendly efficient

July 16, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Polite

Polite, easy visit with clear timings.

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

It doesn't take anything to be polite! Thanks for the 5 star review.

Rated 5 out of 5 stars

My surveyor arrived earlier than…

My surveyor arrived earlier than expected he telephoned me to let me know he was on his way he was very polite

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive feedback.

Rated 5 out of 5 stars

Liam A++

Liam was great, our dogs new best friend! Very accomodating as we had to move the dogs from room to room! Very professional and courteous and put me at ease! Polite and on time! A delight to deal with.

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the fantastic review.

Rated 5 out of 5 stars

Quick and friendly service

Good communication,plenty of notice if arrival , friendly and informative surveyor .Quick and friendly survey.

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

House valuation

The guy arrived on time and was very pleasant and efficient

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the 5 star review.

Rated 5 out of 5 stars

The guy who came was quick and…

The guy who came was quick and efficient. We had a little chat about the World Cup and away he went. Faultless

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive feedback.

Rated 5 out of 5 stars

The surveyor was lovely very efficient…

The surveyor was lovely very efficient just got on and done his work, checked everything he was very pleasant.
The booking service was also very good!
A good experience!

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're delighted you found it a good experience.

Rated 5 out of 5 stars

Excellent

Good , time effective survey by Rob Pickles.

July 14, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the feedback. We'll be sure to let Rob know.

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