Excellent service. Quick delivery after ordering. Vibrating alarm just what I wanted as I have been struggling for years with other alarm clocks despite being promised it would be ‘ extra loud’. Will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am pleased with my purchase from Connevans. I selected the tracked postage costing me 81p and my tv adaptor arrived the very next morning. The Connevans website is very good with loads of informatio... See more
Company replied
Ordered online on 28 July; delivered by Royal Mail Tracked on 30 July. Kept informed each step along the way. Usual efficient Connevan's service. Yet to try the toupe tape to 'secure' BTE hearing aids... See more
Company replied
Connevans has a wide range of products for the hard of hearing and provide clear explanation for each. I ordered some gel to help ease the ear moulds of the new hearing aids into position and my ord... See more
Company replied
Company details
Written by the company
Connevans; Designing, Manufacturing and Supplying Equipment for Deaf and Hard of Hearing People in Education, Employment, the Home & Leisure, as well as much much more! As an extension to our product range, we also supply a wide selection of Daily Living Aids, many of which are manufactured in the UK. The name Connevans is derived from its founders Connie and Meurig Evans who started the company in 1961. Today Connevans is run by their son David and granddaughter Laura. There are a number of other family connections within the company, such as a Mother & Daughter and a God-father & God-daughter and we have to mention the occasional 'office dogs' like Pixel & Tara! With Connevans it is not just business, it's family, just one of the many reasons why we pride ourselves on a very high level of customer service. We are delighted with the kind comments we receive on Trustpilot and if a member of our staff is mentioned by name, we always tell them and thank them.
Contact info
Bridge House. 1 Nutfield Road, RH1 3EB, Merstham, Surrey, United Kingdom
- 01737247571
- phil@connevans.com
- connevans.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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my first use of your company went…
my first use of your company went astray as i ordered the wrong thing and it cost me over forty pounds That is a lot for an old age pensioner
August 24, 2026
Reply from Connevans Limited
Hello,
Sorry to hear that you’ve ordered the wrong item. Unfortunately, the 14-day returns period for your order has now expired, so we’re unable to accept the items back. As these are hygiene-sensitive products, we’re also unable to make an exception once the returns period has passed.
If you order an incorrect item in future, please get in touch with us within the 14-day returns period and we’ll be happy to advise you on the options available.
I’m sorry we’re unable to help on this occasion, and thank you for your understanding.
If you're ever unsure on what to order in the future, please don't hesitate to contact our team and we'll be happy to guide you :)
Best wishes from all at Connevans
Swift delivery
August 26, 2026
Reply from Connevans Limited
Hi Marilyn
Thanks so much for taking the time to leave us a review, we're glad you are happy with your experience.
Best wishes from all of us at Connevans
Very pleased with my purchase
I am pleased with my purchase from Connevans. I selected the tracked postage costing me 81p and my tv adaptor arrived the very next morning. The Connevans website is very good with loads of information on hearing aid products I can also check that an item is compatible with my hearing aids.
August 28, 2026
Unprompted review
Reply from Connevans Limited
Hello Mr Graham
We're delighted to hear you were happy with your experience and that the TV adaptor arrived so quickly!
Thanks for choosing Connevans, we look forward to helping you again in the future.
Best wishes from all of us at Connevans
Connevans delivery of the hearing aid…good and prompt
Connevans delivery of the hearing aid tubes was very good .Now I have the use of them and it makes it better to hear on my aid and a comfortable fit.
Thank you Connevans, I would recommend you to anyone in need of replacement supply
A great help
September 2, 2026
Unprompted review
Reply from Connevans Limited
Hello!
We're so pleased you had a good experience with us, thanks for supporting our small family-run team! :)
Best wishes from all at Connevans
Order placed 3pm delivered 9am…
Order placed 3pm delivered 9am following morning what more can you ask for. Brilliant service
August 26, 2026
Reply from Connevans Limited
Hi Roger
It's great to know we were able to help, thanks so much for your lovely feedback!
Best wishes from all at Connevans
Reply from Connevans Limited
Hello!
We're really pleased we could help. Thanks for taking the time to leave us this feedback.
Best wishes from all at Connevans
Reply from Connevans Limited
Hi Tim
Thanks for the lovely feedback, we're so glad you were happy with the service you received.
Best wishes from all of us at Connevans
Recommended by a friend
Recommended by a friend. Found little hearing aid jackets hoping to help with sweat problems. Turns out didn't help. Delivery had a hiccup (Royal Mail end) but connevans were responsive and helpful.
August 26, 2026
Reply from Connevans Limited
Hello!
Thanks for taking the time to leave us a review.
We're sorry to hear the Ear Gear hearing aid protectors didn't work as you were expecting, however they do have plenty of other benefits such as reducing soreness/chafing, protecting from dirt, reducing wind noise... so hopefully they will still be helpful for you in these areas!
Thank you again for taking the time to share your experience, it means a lot to our small family-run team :)
Best wishes from all of us at Connevans
Fantastic service and advice and quick…
Fantastic service and advice and quick delivery of the products I needed for my hearing aids. Thank you
September 3, 2026
Unprompted review
Reply from Connevans Limited
Hi Tracy
It's lovely to hear you had such a positive experience with us. Thanks for taking the time to share it!
We look forward to supporting you again in the near future.
Best wishes from all of us at Connevans
The best service
The best service, can't fault this company at all. Had to cancel order no problem at all.
August 25, 2026
Reply from Connevans Limited
Hi Wallace
Thanks so much for your lovely feedback, it means a lot to us as a small family-run team :)
We're so pleased we were able to help and do hope you'll return to us in the future!
Best wishes from all at Connevans
Nice to receive advice on compatibility…
Nice to receive advice on compatibility of product before buying a Phonak TV Connector. Arrived on time and safely packaged. Works well. Great service as always.
September 3, 2026
Unprompted review
Reply from Connevans Limited
Hello!
We really appreciate you taking the time to share your experience and are pleased we were able to help you. We look forward to supporting you again in the near future :)
Best wishes from all at Connevans
Easy to set up and works very well in…
Easy to set up and works very well in other words it does what it say on the box.
August 25, 2026
Reply from Connevans Limited
Hi Leonard
Thanks for the lovely feedback, we're so glad you were happy with the service you received.
Best wishes from all at Connevans
VC 10 replacement Vibrator pad
I was so pleased to find that I was able to purchase just the vibrator pad for my VC10 alarm clock. The service was excellent and arrived within he specified 2 days. packaging in good condition, and so pleased to have my alarm clock working again, really cannot do without it.
August 27, 2026
Unprompted review
Reply from Connevans Limited
Hi Mrs Kay
Thank you for taking the time to leave this glowing feedback, we're so pleased to hear that the vibrator pad has helped you to quickly get your alarm clock working again!
We do hope to be able to help you again in the future.
Best wishes from all at Connevans
Great product
I bought the hearing aid covers. The package was dispatched and arrived quickly, and the covers are just as pictured on their website. So far I am impressed with the performance, and might get a couple more different colours to change up the look.
August 29, 2026
Unprompted review
Reply from Connevans Limited
Hi Anna
Thanks for taking the time to leave such lovely feedback. We're really pleased we could help and that the hearing aid covers are working well for you. We look forward to supporting you again soon :)
Best wishes from all at Connevans
Good range of products
Good range of products, easy to order, quick delivery and I know from past experience that it's easy to get advice if you need it
August 25, 2026
Reply from Connevans Limited
Hi Annie
We're so pleased you are happy with your experience with us. Thank you for supporting our small family-run team!
Best wishes from all at Connevans
Satisfied customer.
Fast and affordable delivery.
The ReSound TV Streamer 2 paired with my new gn ambio hearing aids effortlessly.
For the first time in a long while I can understand speech on the Samsung tv.
I control the sound I want with the Bemore mobile app.
The tv sound for others in the house is not effected by the streamer. 5* device.
August 24, 2026
Reply from Connevans Limited
Thank you for taking the time to leave us a review. We're so pleased to hear that the ReSound TV Streamer is working so well for you!
Please don't hesitate to reach out if there's anything else we can help you with in the future :)
Best wishes from all of us at Connevans
Excellent service from order to…
Excellent service from order to delivery. Kept totally informed of the progress of the order.
August 24, 2026
Reply from Connevans Limited
Hi Susan
We're really pleased we could help, thanks for taking the time to leave us a review. Hopefully we can help you again soon :)
Best wishes from all of us at Connevans
Very satisfactory buying experience
Product is very good, helpful actual person answered my query when I phoned and we've used it a few times very successfully. No issues from order to delivery - I'd definitely buy from Connevans again.
September 3, 2026
Unprompted review
Reply from Connevans Limited
Hi Linda
Thank you for your kind review. We're so pleased to hear that you were happy with your experience and that we were able to answer your query on the phone. We hope we can support you again in the future :)
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hi Chris
Thanks so much for taking the time to leave us a review, it's really appreciated. We look forward to helping you again in the near future! :)
Best wishes from all at Connevans
Caring, family run business
Very prompt delivery, excellent advice and information on line. I am very impressed at the range of advice available through their social media, app and website.
August 20, 2026
Unprompted review
Reply from Connevans Limited
Hi Peter
Thank you for taking the time to leave such a glowing review! We're so pleased to hear that you are happy with our delivery and advice. As a family-run business, it means a lot to know that this is proving helpful.
Thank you for your support!
Best wishes from all of us at Connevans
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