Excellent service. Quick delivery after ordering. Vibrating alarm just what I wanted as I have been struggling for years with other alarm clocks despite being promised it would be ‘ extra loud’. Will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am pleased with my purchase from Connevans. I selected the tracked postage costing me 81p and my tv adaptor arrived the very next morning. The Connevans website is very good with loads of informatio... See more
Company replied
Ordered online on 28 July; delivered by Royal Mail Tracked on 30 July. Kept informed each step along the way. Usual efficient Connevan's service. Yet to try the toupe tape to 'secure' BTE hearing aids... See more
Company replied
Connevans has a wide range of products for the hard of hearing and provide clear explanation for each. I ordered some gel to help ease the ear moulds of the new hearing aids into position and my ord... See more
Company replied
Company details
Written by the company
Connevans; Designing, Manufacturing and Supplying Equipment for Deaf and Hard of Hearing People in Education, Employment, the Home & Leisure, as well as much much more! As an extension to our product range, we also supply a wide selection of Daily Living Aids, many of which are manufactured in the UK. The name Connevans is derived from its founders Connie and Meurig Evans who started the company in 1961. Today Connevans is run by their son David and granddaughter Laura. There are a number of other family connections within the company, such as a Mother & Daughter and a God-father & God-daughter and we have to mention the occasional 'office dogs' like Pixel & Tara! With Connevans it is not just business, it's family, just one of the many reasons why we pride ourselves on a very high level of customer service. We are delighted with the kind comments we receive on Trustpilot and if a member of our staff is mentioned by name, we always tell them and thank them.
Contact info
Bridge House. 1 Nutfield Road, RH1 3EB, Merstham, Surrey, United Kingdom
- 01737247571
- phil@connevans.com
- connevans.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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No problems.Everything went as…
No problems.Everything went as expected. Would use again.
July 31, 2026
Reply from Connevans Limited
Hello David, thanks for leaving us a Trustpilot review.
We're pleased to hear you had a positive experience with us and that we were able to help.
We look forward to the next time.
Best wishes from all of us at Connevans
Connevans provided exactly what I…
Connevans provided exactly what I needed in a timely manner and verified the order after price had changed. This is very trustworthy. However I only gave 4 stars because it would have been much more efficient and more cost effective if they had just put this tiny item in a regular air mail envelope and posted it to Canada rather than using UPS and routing it through USA
August 18, 2026
Unprompted review
Reply from Connevans Limited
Hello, thanks for leaving us a Trustpilot review and for your helpful comments.
To explain, we only use UPS for overseas shipments. This is a tracked, secure and reliable service. Our experience of international air mail, especially with small items, is that an unreasonable amount did not reach the customer, so had to be replaced (at our expense!). To continue to serve customers outside the UK, we only use UPS which has a very high international success rate.
Thanks for giving us the opportunity to clarify this.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hello Brendan, thanks for leaving us a Trustpilot review.
We're pleased to hear you had a positive experience with us and that we were able to help.
Best wishes from all of us at Connevans
Needed some new ear hooks for my…
Needed some new ear hooks for my aids...ordered and delivered within a couple of days and completely fuss free, updated regularly on delivery details excellent customer service.
August 5, 2026
Reply from Connevans Limited
Hello Jane, thanks for leaving us a Trustpilot review.
We're very pleased to hear you had such a positive experience with us and we look forward to the next time.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hello Anne, thanks for leaving us a Trustpilot review.
We're very pleased to hear we were able to help.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hello Harry, thanks for leaving us a Trustpilot review.
We're very pleased to hear you had such a positive experience with us and we look forward to the next time :-)
Best wishes from all of us at Connevans
The ordering process was…
The ordering process was straightforward and items were delivered promptly
July 30, 2026
Reply from Connevans Limited
Hello Pete, thanks for leaving us a Trustpilot review.
We're very pleased to hear you had a positive experience with us and we look forward to the next time :-)
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hello, thanks for leaving us a Trustpilot review.
We're pleased to hear you had a positive experience with us and the product and we look forward to the next time.
Best wishes from all of us at Connevans
Quick and Fast Delivery.
August 6, 2026
Reply from Connevans Limited
Hello Maleney, thanks for leaving us a Trustpilot review.
We're pleased to hear you had a positive experience with us and we look forward to the next time.
Best wishes from all of us at Connevans
I bought this battery powered alarm…
I bought this battery powered alarm clock to replace a radio alarm.
The new alarm is easy to set up and it is nice without power lead.
What I like most is turning off the alarm, hit any button on top to switch off.
August 5, 2026
Reply from Connevans Limited
Hello Jurgen, thanks for leaving us a Trustpilot review.
We're very pleased to hear you are having such positive experiences with the alarm clock :-)
Best wishes from all of us at Connevans
Delivery was excellent as arrived soon…
Delivery was excellent as arrived soon after ordering, and the range of products is very good
August 5, 2026
Reply from Connevans Limited
Hello Andy, thanks for leaving us a Trustpilot review.
We're very pleased to hear you had such a positive experience with us and we look forward to the next time.
Best wishes from all of us at Connevans
Package arrived very quickly ordering…
Package arrived very quickly ordering was simple and helpful
August 5, 2026
Reply from Connevans Limited
Hello Eric, thanks for leaving us a Trustpilot review.
We're very pleased to hear your delivery arrived quickly and the ordering process was simple for you.
We look forward to the next time :-)
Best wishes from all of us at Connevans
Value for money
Easy ordering, fast delivery, good product cheaper than other suppliers.
August 5, 2026
Reply from Connevans Limited
Hello Sue, thanks for leaving us a Trustpilot review.
We're pleased to hear you had a positive experience with us and we look forward to the next time :-)
Best wishes from all of us at Connevans
Same as every other review really
Same as every other review really. Ordered the goods, expected them to arrive a few days later - actually arrived next day. Perfect packaging and item arrived with no damage. Delighted with the service
August 14, 2026
Unprompted review
Reply from Connevans Limited
Hello Gerard, thanks for leaving us a Trustpilot review and for your kind comments.
We're very pleased to hear you had a positive experiences with us and we look forward to the next time.
If you are happy, then so are we !
Best wishes from all of us at Connevans
Very helpful when I telephoned to ask…
Very helpful when I telephoned to ask if they could tell me what my husband usually orders, plus size etc.
Went on line and ordered without any hassle and the items retrieved received promptly.
August 5, 2026
Reply from Connevans Limited
Hello, thanks for leaving us a Trustpilot review.
We're very pleased to hear you had such a positive experience with us and that we were able to help.
We look forward to the next time :-)
Best wishes from all of us at Connevans
Excellent service
We ordered a mobile phone. The ordering process was easy to understand. We were given an accurate estimate of when to expect delivery. Communication was excellent.
August 5, 2026
Unprompted review
Reply from Connevans Limited
Hello, thanks for leaving us a Trustpilot review.
We're very pleased to hear you had such a positive experience with us and that we were able to help.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hello Joan, thanks for leaving us a Trustpilot review.
If you are happy, then so are we, and we look forward to the next time!
Best wishes from all of us at Connevans
The company was great in helping us…
The company was great in helping us make the right decision for our relative. They offered to refund the item if it didn’t work. Really helpful, reassuring and prompt in responding.
August 4, 2026
Reply from Connevans Limited
Hello, thanks for leaving us a Trustpilot review.
We're very pleased to hear you had such a positive experience with us and that we were able to help.
Best wishes from all of us at Connevans
Upstairs 1 Downstairs solution
I constantly forget to put my deaf aids on charge and have to trundle downstairs to charge them.A quick, easy visit to Connevans solved everything with a second charger.It was easy to locate the right model and ordering was simple. Despite living in the Scottish Highands the new charger arrived swiftly.
Thank you
August 15, 2026
Unprompted review
Reply from Connevans Limited
Hello, thanks for leaving us a Trustpilot review.
We're very pleased to hear you had such a positive experience with us and that we were able to help.
We look forward to the next time :-)
Best wishes from all of us at Connevans
I was not sure of the type of…
I was not sure of the type of accessory to buy. Connevans were very helpful and soon sorted me out with my purchase
July 27, 2026
Reply from Connevans Limited
Hello Ann, thanks for leaving us a Trustpilot review.
We're very pleased that we were able to help and hope for 5 stars next time !
Best wishes from all of us at Connevans
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