Conran Estates Reviews 141

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth communication. However, some customers also noted issues with communication, specifically mentioning that emails were not always passed on to sellers and that an issue remained unresolved due to a lack of follow-through. A few other people felt that the service was not always impressive, especially when dealing with new agents who did not effectively address their concerns.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise staff members for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the promptness and... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the quick and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff members for their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Conran as my agent for years for two properties we own and rent. Our property manager is currently Lucy Meehan. She does a great job. She always replies on the spot and shares goo... See more

Company replied

Rated 5 out of 5 stars

Great environment, professional and nice people, clean and beautiful office set up. They care about their clients and train their agents frequently so they are always updated with what’s going on in... See more

Company replied

Rated 5 out of 5 stars

Debbie Lewis at Conran was proactively helpful. She noticed that our autopay had kicked in during our final month, when we owed somewhat less, and reached out to contact us about processing the refund... See more

Company replied

Rated 5 out of 5 stars

I’m really grateful for all the help and support I received from Owain. From day one, he was incredibly friendly, approachable, and professional. He always responded quickly to my messages and went ou... See more

Company replied


Company details

Written by the company

Conran are your local boutique-style property experts, providing unrivalled coverage and market knowledge in Brockley, Charlton, Greenwich, Lee and the surrounding areas. When choosing a property partner we believe that reputation is key, and our personal, bespoke approach has won us many loyal clients. Our team members are your future neighbours; we live and love where we work and know our market inside out. We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and customers at all times. At Conran we don't follow industry standards, we like to set them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Owain

Owain, the property manager has been really helpful and always replies to our queries really fast and efficiently! Thank you for that 🙌🏻

June 24, 2025
Unprompted review
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Reply from Conran Estates

Dear Adrian, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Reliable Property Management

I’m very happy with how the renting process has been with Conran Estates. Our property manager Owain has been super reliable from minute 1, solving issues and replying quickly to all my enquiries—which is so important for urgent issues and maintaining an stress-free living experience. Thanks a lot!

June 19, 2025
Unprompted review
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Reply from Conran Estates

Dear Ylenia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Full Management Service is efficient and effective for Landlords and Tenants

Over a number of years letting out my flat in Greenwich, I have always found the property management team at Conran Estates (Owain and Debbie in my case) really quick and efficient in getting day-to-day issues resolved.

Finding a capable full management service from estate agents is a bit of a hit-and-miss task, but in the case of Conran they genuinely provide that.

June 23, 2025
Unprompted review
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Reply from Conran Estates

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Excellent letting management team

Excellent letting management team
Owain, Georgina, Debbie, Lucy and Anne
Very professional and very polite

June 20, 2025
Unprompted review
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Reply from Conran Estates

Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 5 out of 5 stars

Conrans Estates Greenwich

I have known Conrans Lettings in Greenwich for many years and have always found Debbie Lewis helpful, friendly and quick to respond to queries. I feel fortunate to have had the benefit of her expertise and advice.

June 17, 2025
Unprompted review
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Reply from Conran Estates

Dear Gerry, Thank you for your kind comments regarding Debbie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Ellie

Rated 5 out of 5 stars

Outstanding assistance given.

I just want to sincerely thank Georgina for an exceptional assistance and willingness to help sorting out issues with our flat(since day 1).Her willingness to help made certainly a big difference. Communication and updates are very important that she really did for quicker and smoother resolving the issue not affecting any availabilities etc. Thank you once again Georgina!

June 13, 2025
Unprompted review
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Reply from Conran Estates

Dear Daniel, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Ellie

Rated 5 out of 5 stars

Thank you.

We have just moved on from a property we called home for 7 years, and for the majority of that time, Lucy Meehan was our direct report. Any issues we had during this period, they were dealt with by Lucy efficiently and with positive outcomes. A big thanks for her dedication during this timeframe.

June 11, 2025
Unprompted review
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Reply from Conran Estates

Dear Jamie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Owain always deals with issues promptly…

Owain always deals with issues promptly and efficiently
My husband and I can recommend him for dealing with your property

June 1, 2025
Unprompted review
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Reply from Conran Estates

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 5 out of 5 stars

Lucy at Conran

I have been using Conran as my agent for years for two properties we own and rent.
Our property manager is currently Lucy Meehan. She does a great job. She always replies on the spot and shares good advice when asked.
Lucy is a great asset for Conran and I can only recommend Conran for anyone looking for a good real estates company in South East London.

June 2, 2025
Unprompted review
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Reply from Conran Estates

Dear Gilles, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Review for Conran lettings team

Hayrie has been a good letting manager during our onboarding process, and guided us through some tricky questions. Owain has been very responsive and friendly property manager. Punctual in finding solutions, and fair.

June 6, 2025
Unprompted review
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Reply from Conran Estates

Dear Jing, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Conran Lettings Team

The Conran Lettings team are always professional and responsive. Owain, along with the rest of the team are always quick to answer any questions and their help is invaluable when dealing with any day to day issues that arise. Owain is friendly, approachable and shows great attention to detail and is always happy to help. I am happy to recommend the Conran Lettings Team and look forward to working with them going forward.

June 6, 2025
Unprompted review
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Reply from Conran Estates

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Thank you

Conran manages my rental property for me. The service I have received over the past 2+ years has been excellent. However, what has prompted me to write this review is the recent interactions I have had with Owain Wilson. My previous tenants moved out of the property and I now have new tenants who have made a number of requests for new equipment, furniture etc. Owain has been superb in the way he has communicated and explained these requests, making my life so much easier as I actually live abroad. He is knowledgeable and extremely thorough. So I would like to say thank you Owain for all your help. It really has been a stress free experience.

May 20, 2025
Unprompted review
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Reply from Conran Estates

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Great Estate Agency

Great Estate Agency.

I've been renting since 2020. Every time I need them, they are there to help solve my issues and clarify any doubts. Georgina is the person to go to if I have any troubles with my apartment. She is very respectful and kind, always trying to find the right balance between the landlord and us.

They have a lovely website to open issues, but we can always call if necessary.

In short, as long as I rent, I will do my best to continue using Conran to help me out.

June 2, 2025
Unprompted review
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Reply from Conran Estates

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 5 out of 5 stars

Owain is very helpful

Owain is very helpful. Esay to talk to and keep me updated with any issue that I my have

June 2, 2025
Unprompted review
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Reply from Conran Estates

Dear Connor, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

Rated 5 out of 5 stars

Great service

We've been tenants with Conran Estates Greenwich for eight years.
We mostly communicated with Georgina Hobbs.
She has always been attentive and kind to all of our enquiries.
She handled our difficulties professionally and efficiently.
We are quite grateful for her assistance and attitude.

May 30, 2025
Unprompted review
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Reply from Conran Estates

Dear Mariya, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Debbie, a true professional ⭐️⭐️⭐️⭐️⭐️

Debbie was fantastic. She was fast, efficient, polite, a true professional. Every interaction we have had with her has been a treat.
My 5 star rating goes exclusively to Debbie an her timely responses and extraordinary effort.

May 30, 2025
Unprompted review
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Reply from Conran Estates

Dear Joe, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Debbie Lewis

Last week, I was contacted by Debbie Lewis regarding deposit from an end of tenancy. Debbie was extremely professional and very prompt in her responses. She kept me informed every step of the process! Thank you so much for your help Debbie.

May 19, 2025
Unprompted review
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Reply from Conran Estates

Dear Sarah, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

I’ve had an outstanding experience …

I’ve had an outstanding experience with Owain. He’s truly exceptional—dedicated, proactive, and always kept me updated every step of the way. His communication is clear and consistent, which made the entire process feel smooth and stress-free. I always felt in good hands, and I’m very grateful for his support and professionalism. Highly recommended!

May 5, 2025
Unprompted review
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Reply from Conran Estates

Dear Eric, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 1 out of 5 stars

Lies lies lies …outrageous tactics!

Recently saw a property with this agent. Firstly the agent was useless- didn’t even know the age of the house!!- and left the owner to show us around (who was great).

Made an offer in line with “what the sellers were looking for”. Several days later I’m chasing them on the phone and by email- for a response only for another agent to suggest a second viewing so I can meet the owners?!

Several more phone calls later after being pushed to increase my offer- I’m told the house is sold for more than asking price with another agency!

I phoned the other agency to and not only have they not had an offer but the house is not sold, not under offer.

I don’t think my offer was even submitted to the buyers when conran were dropped as the agent.

In this day and age do they not think we can look on the internet and make a phone call and find out what they’re doing?! Their lies and tactics were outrageous!!

May 1, 2025
Unprompted review
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Reply from Conran Estates

Dear Shab, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

Rated 5 out of 5 stars

Really helpful support team

Really helpful support team, Lucy was incredibly responsive and always in touch with updates. Never had this kind of service from any place I've rented before. Thanks Lucy!

May 8, 2025
Unprompted review
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Reply from Conran Estates

Dear Ayman, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

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