Conran Estates Reviews 141

Debbie has been absolutely fantastic throughout our tenancy and move-out process. She has always been professional, approachable, responsive and genuinely helpful whenever we’ve had questions or needed support.

Moving and tenancy changes can be stressful, but Debbie made everything feel much smoother and more manageable with her clear communication and kind attitude. We really appreciated how organised and understanding she was throughout.

Thank you again for all your help, Debbie it’s been genuinely appreciated.

We have been dealing with Debbie throughout our tenancy. Debbie has been responsive & helpful throughout. Every maintenance issue has been responded to & dealt with promptly.

Debbie is always as prompt and efficient. Thanks!

We’ve had a fantastic experience with Debbie as our property manager throughout our tenancy so far. She has been incredibly helpful, professional, and responsive from the very beginning. Any questions or issues we’ve had have been dealt with quickly and efficiently, which has made a real difference to our overall experience.

Debbie is approachable and easy to communicate with, always keeping us informed and ensuring everything runs smoothly. It’s clear she genuinely cares about the tenants and takes pride in doing her job well.

We really appreciate all her support and wouldn’t hesitate to recommend her to others. She’s been brilliant to deal with and has made our tenancy a very positive experience.

Debbie has been absolutely wonderful so far during our tenancy. Very helpful and efficient with a friendly attitude. It’s a comfort knowing we have her to turn to should we have any problems.

Debbie Lewis is my new property manager, she is very helpful and responsive for all my questions, very appreciate for her support during the busy transition time for my property, excellent service!

Debbie, my estate agent manager, has been absolutely fantastic throughout the entire process. She is incredibly kind, friendly, and always makes you feel at ease, no matter the situation. Her thorough approach really stands out — she pays attention to every detail and ensures nothing is overlooked. It’s clear she genuinely cares about her clients and goes above and beyond to provide excellent service. I couldn’t recommend her highly enough.

Debbie Lewis is an Angel and she is quick and resolute!🫶🏻

Debbie Lewis became my point of contact at Conran and has been incredible from the outset. She is very communicative, keeps me informed of any changes and a pleasure to work with.

We are worked with Debbie Lewis during our engagement with Conran.

She was nothing but polite and helpful and made our moving process very smooth.

Thanks Debbie!

Once given an appointment to view, only to have it cancelled within a day or two because "they've accepted an offer". Next, repeatedly phoned and emailed through online property site as well as direct from Friday to Tuesday regarding a property clearly still available on website. No response until Tuesday when a scanty apology saying property sold and sorry you haven't been able to contact us! Conrans know my requirements and they should have informed me of this property, not left me to find it online and then ignore me. When I last looked it was still listed as available.

Debbie has been amazing and all the team there are very professional and helpful.

Owain Wilson and Debbie Lewis provided me with great service when the old tenants vacated my flat at the end of the tenancy and new tenants moved in.

Owain at Conran Estates Lettings has been consistently helpful, responding quickly to all emails and getting info to me asap. He was very easy to deal with and kept me up to date at all times. He made the whole process so much easier.

I cannot speak highly enough of Debbie Lewis the lettings manager I gave had the good fortune to deal with as I have she often goes abive and beyond to help.
We recently had to have lot of maintenance work and landlord review and Debbie was excellent at assisting in scheduling every step of the way.
Thank you Debbie

We were living in a rented house managed by Conran for the last 4 years and had a very good experience all throughout. Lucy dealt with any issues and requests promptly and communication with contractors (in the case of repairs) and the landlord were very quick and reliable.

We recently bought a flat through Conran and I was not overly impressed by the service.

The communication started off really well and we were getting weekly updates, sometimes prompted and sometimes they did do these without being asked. Issues started when our point of contact stopped replying, and when we called to speak to her, we found out she had left. I thought this was handled badly given how close to exchange we were at the point. The new guy we then had was not great. He had told us the sellers wanted to exchange on a certain date and asked if we were aligned, which we were.

We had a final viewing, which he forgot about and also didn't remember where we were going, but in that viewing we learned he had not asked the seller about dates, and they had a completely different idea to what we'd been led to believe. I was really not impressed given he knew how we were feeling and what he'd said to us, it was just really poor. Also, emails we had sent were not being passed onto the seller, and we ended up exchanging without resolving an issue, because at that point we were fed up and wanted it done. But it was something we'd asked the previous person at Conran to speak to sellers about, and the new guy was just as useless at helping us resolve this.

Anyway, they pride themselves on top notch customer service, but since we've bought the flat and moved in, we've had multiple letters about how properties in the area are selling /going for let which is really winding us up. If your service was that good, you'd know you'd just sold this flat and you'd at least go to the effort to take us off your marketing letters! Glad our purchase got through in the end, and overall they were ok but some things just really don't add up to the level of service they claim to have.

Lucy, and the team at Conran are professional agents that are prompt, reasonable and good to deal with especially in the London economy.

I have always had great service from Conran's. The agent I used to deal with has retired, and I was a bit concerned that her replacement might not be as efficient, capable and friendly as Georgina was. Nothing to worry about, Debbie is fantastic and so going forward I will continue to be in capable hands. There are some truly terrible estate agents out there, thank heavens for Conrans who are showing the others how it should be done.

We dealt with Anne in the property management team at Conran, who was handling a difficult case for us over a number of months.
Throughout the whole process, Anne was absolutely fantastic to deal with. She was proactive and extremely helpful, ensuring we were always up to date with any news and feedback.
Anne made a favourite tough time for us so much easier and I’d recommend working with her and Conran in a heartbeat.