Conran Estates Reviews 141

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth communication. However, some customers also noted issues with communication, specifically mentioning that emails were not always passed on to sellers and that an issue remained unresolved due to a lack of follow-through. A few other people felt that the service was not always impressive, especially when dealing with new agents who did not effectively address their concerns.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise staff members for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the promptness and... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the quick and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff members for their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Conran as my agent for years for two properties we own and rent. Our property manager is currently Lucy Meehan. She does a great job. She always replies on the spot and shares goo... See more

Company replied

Rated 5 out of 5 stars

Great environment, professional and nice people, clean and beautiful office set up. They care about their clients and train their agents frequently so they are always updated with what’s going on in... See more

Company replied

Rated 5 out of 5 stars

Debbie Lewis at Conran was proactively helpful. She noticed that our autopay had kicked in during our final month, when we owed somewhat less, and reached out to contact us about processing the refund... See more

Company replied

Rated 5 out of 5 stars

I’m really grateful for all the help and support I received from Owain. From day one, he was incredibly friendly, approachable, and professional. He always responded quickly to my messages and went ou... See more

Company replied


Company details

Written by the company

Conran are your local boutique-style property experts, providing unrivalled coverage and market knowledge in Brockley, Charlton, Greenwich, Lee and the surrounding areas. When choosing a property partner we believe that reputation is key, and our personal, bespoke approach has won us many loyal clients. Our team members are your future neighbours; we live and love where we work and know our market inside out. We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and customers at all times. At Conran we don't follow industry standards, we like to set them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Owain Wilson at…

Great service from Owain Wilson at Conran. Actions any issues with our properties promptly and efficiently.
Great guy, very astute.

September 3, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Adam, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

Rated 5 out of 5 stars

Fixing house defects professionally and quickly

Since taking over management responsibility for my property on Elverson Road, Owain Wilson​​​​ has provided a professional and friendly service in coordinating a number of issues recently. His quick action has and detailed updates has enabled issues to be resolved in most efficient way. I really appreciate Owain’s efforts.

August 8, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Josh, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

The team is really helpful

The team is really helpful. Our point of contact, Mr Owain Wilson, was always very prompt in responding to queries and concerns. We have had a good experience with the agency during our tenancy period of 2 years.

August 28, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Sikha, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Experience with Conran has been very…

Experience with Conran has been very positive. Owain Wilson, who was the person handling my tenancy was always helpful.

August 28, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Professional and attentive members of…

Professional and attentive members of staff who helped navigating the issues we encountered during our tenancy.

August 20, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Silvia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Service So Good, We Almost Want More Problems

Owain Wilson is always friendly and in a good mood, which makes every conversation easy and enjoyable. He makes me and my flatmate smile and is great at solving problems quickly. He’s helped us with many tasks and always does a great job. Thank you Owain!

August 18, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Natalia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 5 out of 5 stars

Excellent management service from Debbie

Debbie has taken over the management of my property at a sensitive moment—right at the end of a tenancy before I move back in. From day one, she has been approachable, organised, and proactive, handling negotiations with the tenants and liaising with them to arrange repairs and a survey. Her clear communication and attention to detail have taken a huge weight off my mind. Even though the process is still ongoing, I already feel reassured that my property is in safe hands. Highly recommended.

August 15, 2025
Conran Estates logo

Reply from Conran Estates

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

A massive thank you to Debbie Lewis and…

A massive thank you to Debbie Lewis and the team for their continuos exceptional work and efficiency.

August 8, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 5 out of 5 stars

I’m really grateful for all the help

I’m really grateful for all the help and support I received from Owain. From day one, he was incredibly friendly, approachable, and professional. He always responded quickly to my messages and went out of his way to make sure any issues with the flat were resolved promptly. He was always available, patient, and proactive, which made a huge difference. If you’re looking for someone reliable and truly dedicated, I couldn’t recommend him more!

July 21, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Caua, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Debbie was gracious and never pushy but…

Debbie was gracious and never pushy but always diligent and got things done swiftly (even if at times I was slow to respond). She's a pro.

July 20, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Tom, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

We are really pleased with the services provided by them.

I am pleased with the services provided by them. I strongly recommend this agency.

April 12, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma

Rated 5 out of 5 stars

Debbie Lewis at Conran was proactively…

Debbie Lewis at Conran was proactively helpful. She noticed that our autopay had kicked in during our final month, when we owed somewhat less, and reached out to contact us about processing the refund. She acted quickly and professionally, making our last few days with Conran wonderfully easy.

July 28, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

Rated 5 out of 5 stars

True professionals -Prompt communication and superb advice every time!

Our rental property is managed by Conran Estates and we would highly recommend them -particularly Debbie Lewis, a true professional who never fails to impress us with her high level of customer service, prompt communication and superb knowledge of the market - and the best advice as and when required !

July 30, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Chris, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 5 out of 5 stars

Conran Estates - Angel

Conran Estates, specifically Angel, were extremely helpful when we secured a rental property. For reasons outside their control, the first property fell through however, Angel was able to help us promptly secure another, guiding us through the process to completion, alleviating what would have been a stressful situation. A very professional service throughout, where any queries were addressed promptly. We would recommend Conran, and Angel specifically, to anyone looking to secure a new property.

July 29, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Lee, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Great Service

Owain in Lettings has consistently provided excellent service throughout our time working with him. He’s incredibly responsive, clear in his communication, and always professional. It’s been a pleasure dealing with someone so reliable and easy to work with.

July 28, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Romy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Great service from Conran

Great service from Conran. Owain is super helpful and responds promptly to any queries.

Would highly recommend 😊

July 28, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Elizabeth, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

Rated 5 out of 5 stars

I have had a fantastic experience with…

I have had a fantastic experience with Conran over the last nine years. Every time I needed anything they were there to support and would come back and respond quickly. Debbie in particular has been there throughout this time and would be so helpful, warm and efficient. Thanks for everything and keep up the good work!

July 28, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Nav, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

EXCELLENT

Not much to say other than Owain Wilson has been absolutely superb in supporting with any queries I have.

July 24, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Dear Aishat, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma

Rated 5 out of 5 stars

Great Customer Service

Great environment, professional and nice people, clean and beautiful office set up. They care about their clients and train their agents frequently so they are always updated with what’s going on in the market, and the property.

I specifically recommend Owain Wilson to anyone looking to help let their property. Owain has gone out of his way to help ensure that our property is well maintained.

July 25, 2025
Unprompted review
Conran Estates logo

Reply from Conran Estates

Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look